BDK レビュー 50

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2026年1月28日

Hey Hasnain, appreciate you! So glad it got to you in 3 days and that you’re loving the graphic tees. 🙏

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2026年1月6日

Hi Brian!

We emailed all the customers who ordered from November 10th and on , that we had to remake some of our products due to QC issues. Im unsure if you got it, otherwise your products have already been shipped out please let us know if you get it or not. We apologize for the delay and miscommunication. We pride ourselves on good customer support and products.

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2026年1月6日

Hey Bradley, your products have already been shipped out? can you reach out to us and let us know whats going on? feel free to let us know we can also attach the tracking number here if you like

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2026年1月6日

Hey Justin! We apologize for the delay, your products have already been shipped out. The reason it was so delayed was because of a QC issue with the fabric we were not happy and had to remake the products to ensure quality was there.

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2026年1月6日

Hi Matty sorry you were not happy with the quality which item did you purchase? let us know if we can make it right.

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2025年12月13日

Hi Brandon,

First, I want to sincerely apologize for your experience, that's not the impression we want to leave with any customer.

I'm sorry the fabric didn't meet your expectations. It can be difficult to gauge thickness and texture from photos alone, and I understand how frustrating that can be. If you'd like a refund, we're happy to take care of that for you right away.

Regarding the Instagram comments you may have seen, we experienced some fulfillment delays due to an overwhelming response during Black Friday, and we're actively working through those orders now. The 10% off was simply our way of saying thank you, not a reflection of any larger issue.

A bit of background: we've been in business for over a decade under our previous brand, Kollar, where we built a strong reputation for quality. We recently rebranded to bydavidkollar, and while we're still refining some processes, our commitment to quality, fit, and taking care of our customers remains the same.

Being seen as anything less than trustworthy is the last thing we want. If you'd like to email us directly, we'd love the opportunity to make this right, whether that's a refund or finding another solution that works for you.

Thank you for giving us a chance, Brandon.

We truly hope we can earn your trust for the future, but we completely understand if not.

By David Kollar Team.

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2025年12月13日

Hi Shelby,

We want to sincerely apologize for the experience you had with us. The reason your order was delayed is because some items were out of stock, and unfortunately that wasn't displaying correctly on our website.

We've since restocked everything, and all remaining orders will be shipped no later than December 17 to 25.

We also want to apologize for the delay in our response. We experienced a surge of orders during Black Friday that we weren't fully prepared for, and our customer service team missed some emails as a result.

We're actually in the process of implementing a new customer service team to ensure faster response times going forward.

We pride ourselves on good service, quality products, and taking care of our customers, so this situation is not reflective of the experience we want you to have. As a growing brand, there will be occasional hiccups, and we take full responsibility for this one.

Going forward, all shipments typically go out within 2 to 5 business days.

This was truly a one off situation.
If you could email us directly, we would love the opportunity to make this right.

Whether that's a refund or another solution that works better for you, we're here to help.

Thank you for your patience, Shelby.

We truly hope we can turn this around for you.

- David Kollar Team.

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2025年12月13日

Thanks so much for the support Mattia ! Hope to see you shop with us again!

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2025年12月13日

Thanks so much for the support Sean ! Were really happy you were able to get your Bday Fit!

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2025年12月13日

Hi Jr,

I want to sincerely apologize that your experience left you feeling this way. That's never the impression we want to make.

Regarding shipping, we typically ship orders within 4 to 5 business days.

However, items from The Layers Collection have a 10 to 15 day lead time as we were sold out and restocking, which was noted on the website at the time of purchase. For our main collection, we did have some items that were accidentally oversold, and we've since corrected that issue.

All remaining orders should be shipping no later than December 17 to 25.

As for returns, our policy is 14 day returns on unworn products. If there's something specific that felt unclear or deceptive, I'd genuinely like to understand so we can improve how we communicate this information.
We pride ourselves on being a brand you can trust, both in terms of customer service and product quality, so it's important to us that we make this right.

If you could email us directly, we'd love the opportunity to help with a refund, return, or another solution that works for you.

Looking forward to hearing from you, JR.

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2025年12月24日 に更新

Hi Aman

First, I want to sincerely apologize for the frustration you've experienced, both recently and over the years. This is not the standard we hold ourselves to, and I completely understand why you feel the way you do.

Regarding the jeans, I'm truly sorry to hear about the quality issues you encountered. We've been in business for over a decade, and we've built our reputation on quality, which is why we've been around for so long. We rebranded to By David Kollar, and we had to start new systems and were still correcting things and this is our #1 priority.

That said, we know that sometimes items can slip through with quality control issues, and that's on us. Quality is our top priority, and we would love the opportunity to make this right for you.

As for the recent shipping delays and communication, you're absolutely right to be frustrated. During Black Friday, we experienced a surge of orders that caused some items to sell out, and unfortunately our inventory didn't update properly on the website.

This led to a lot of unexpected delays, and we take full responsibility for that. If your order hasn't arrived yet, all remaining shipments should be delivered no later than December 17 to 25, as we've now restocked those items and are shipping them out as quickly as possible.

We're also aware that emails were missed during this time, and we're actually in the process of replacing our customer service team to ensure faster and more reliable responses going forward.

You mentioned that as a brand positioning itself as luxury, you'd expect the basics when it comes to service, and you're completely right. We take that feedback seriously and are actively working to improve.

I know we may have lost your trust, and I understand if you've decided to move on. But if you're willing to give us one more chance, I'd genuinely like to make this right. Please email us directly so we can look into your order, address any outstanding issues, and find a solution that works for you.

Thank you for your honest feedback, and again, I'm truly sorry.


UPDATE ***
- Aman, your package has been shipped already, you should receive it right after christmas. It was shipped on 23rd Aman.

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2025年12月13日

Hi Alexis,

I'm so sorry to hear that your sale or discount wasn't honored. That's definitely not how things should work, and I'd love to get to the bottom of this for you.
Could you email us directly with the details of what happened?

Whether it was a mistake on our end or a miscommunication, we want to make it right.

This isn't the experience we want any of our customers to have.

Looking forward to hearing from you so we can get this resolved.

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2025年12月13日

Hey Jake,

I'm truly sorry for the frustration you experienced, both with the unexpected fees and the difficulty getting updates on your order. That's not the experience we want for our customers.

Regarding the tariff fees, I completely understand how frustrating it is to be surprised by additional costs. Unfortunately, due to recent tariff increases, customs and duty fees are now being applied to international shipments, and this has become standard practice across most brands shipping internationally.

These fees are charged by your country's customs agency upon delivery, not by us directly, which is why they aren't included in your checkout total. While we do have a note during checkout that duties may apply, I completely understand that it's easy to miss, and I'm sorry it caught you off guard.

We're looking into ways to make this even clearer on our website so customers know exactly what to expect before ordering.

As for the follow ups on your order, I sincerely apologize for the lack of communication. We experienced a surge of orders during Black Friday that put us behind, and some emails were missed as a result.

We're actually in the process of implementing a new customer service team to ensure faster and more reliable responses going forward.

I know this experience has left a bad impression, and I completely understand if you've decided not to order from us again.

But if you're open to it, I'd love the opportunity to make this right. Please email us directly and we'll see what we can do to help, whether that's a partial refund toward the tariff costs or another solution.

Thank you for your feedback, and again, I'm truly sorry for the trouble this caused.

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2025年12月13日

Thank you so much Alex! Were hoping to continue to provide you amazing styles!

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2025年12月13日

Thank you again! Were looking to continue great products and service for you!