ByErim レビュー 1,470

ByErim からの回答

2026年1月8日

Hey EK,

Soft, shiny, frizz-free AND not greasy? You just described the dream, and we're so happy the oil is delivering exactly that! Seeing real improvement in your hair health is what it's all about. And yes, Erim loves adding those personal touches to every order because each one matters! Thank you for noticing and for the love. We appreciate you! 🖤

ByErim からの回答

2026年1月8日

Hi Sharmin,

Awww, stop, you're going to make us cry! 😭🖤 Boxing Day at Westfield was absolutely mad, so the fact that you got to meet Erim in the chaos makes this even more special. She's going to be so touched reading this, the "famous but makes you feel like family" vibe is exactly who she is, and we're so glad that came through even when you were feeling shy at first!

The hair analysis, the perfume, the hug, this whole experience sounds like the best kind of day. And you've been with us since launch?! That's incredible loyalty, and we genuinely appreciate you sticking with ByErim through it all. Thank you for sharing this with your family and for taking the time to write something so beautiful. You made OUR day! ♥️🖤 x

ByErim からの回答

2026年1月8日

Hi Amanah,

This is so sweet! 🖤 Meeting customers in person is one of Erim's favourite things, and your energy clearly matched hers! "Liquid gold" is the perfect way to describe it: rich, luxurious, and worth every drop. Thank you for your support and for taking the time to share this experience. It means so much to us! 🤎🖤 x

ByErim からの回答

2026年1月8日

Hi Gurnam,

FOUR bottles?! You're officially ByErim royalty! 👑 The fact that you're using it on yourself AND your little one, plus seeing that post-pregnancy regrowth and thickness, we're genuinely so proud to be part of your journey. And yes, the longevity is real! A little goes a long way, so a year per bottle? That's not magic, that's just good value doing its thing. Thank you for being such a loyal supporter, this review made our day! 🖤

ByErim からの回答

2026年1月8日

Hi H :)

Obsessed is the energy we love to see! 🖤 So happy the Hair Dew is ticking all your boxes, gorgeous scent WITHOUT the dryness or irritation? That's the dream, especially for fragrance lovers like you! We designed it exactly for this reason, so hearing it's your perfect solution genuinely makes us so happy.

And ugh, UPS really tried it with your package! We're so relieved the team could sort that claim quickly and get it to you before your holiday travels. Timing couldn't have been closer! Thank you for your patience and for the love, safe travels, and we'll be here when you're ready for round two! 🖤

ByErim からの回答

2026年1月8日

Aww. This one really touched us! Erim genuinely cares about every single person's hair journey, and it's amazing that you feel that connection. From the wraps to the dews to the check-ins, it's all intentional. Thank you for seeing the heart behind the brand and for recommending us! 🖤

ByErim からの回答

2026年1月8日

Hey Mrudula,

Thank you for your kind words! We're delighted to hear that our customer service and quick responses have made your experience seamless. It's wonderful to know the Cedarsmoke hair fragrance resonates with your personality :) that spicy, woody scent is truly special! We're thrilled the oil has helped reduce frizz and improve your hair quality. Thank you for choosing ByErim and for sharing your experience! 🖤

ByErim からの回答

2026年1月8日

Hi Hannah,

Thank you so much for your beautiful words! We're so touched that our brand story resonates with you, keeping the original formula that Erim created with her grandma is something we're incredibly proud of. It's a testament to the power of authentic, time-tested ingredients that truly work. We're thrilled you're loving the scent and seeing wonderful results! Thank you for investing in ByErim and for being part of our journey. 🖤

ByErim からの回答

2026年1月8日

Thank you so much for sharing your experience, this truly means the world to us! We're absolutely thrilled to hear that our scalp scrub has helped with your seborrhoeic dermatitis and that your scalp and hair are healthier than ever. Hearing about your new regrowth is incredible! We're so proud that our commitment to real, effective ingredients is making such a meaningful difference in your routine. Thank you for trusting ByErim and for making our scalp scrub a staple in your self-care. Your support means everything! 🖤

ByErim からの回答

2026年1月8日

Hey Nazia,

Thank you so much for this wonderful feedback! We're thrilled to hear our hair oil has exceeded your expectations, we've worked hard to create a formula that absorbs beautifully without any greasy residue while delivering shine, bounce, and frizz control. It's fantastic to know you're loving the Hair Dew Mist and hairbrush as well! We can't wait to welcome you back for your next purchase. Your support means the world to us.

ByErim xx

ByErim からの回答

2026年1月8日

Hi Harpreet :)

Thank you so much for sharing your story with us, we're truly honoured to have been part of your hair journey, especially during such a difficult time. We're so sorry for the loss of your mum. Hearing that our hair oil has supported your regrowth is incredibly meaningful to us, and we're genuinely thrilled with the progress you've experienced.

We're also delighted you loved the Hair Dew in Oud Rose from our Westfield pop-up! It's wonderful to know the scent and freshness are bringing you joy. Thank you for your continued trust in ByErim over the years, your support means everything to us. 💛

ByErim x

ByErim からの回答

2026年1月8日

Hi Nikhil,

Thank you so much for your kind words and for being a returning customer! We're delighted the products met your expectations and that we could accommodate your special order requirements. We sincerely apologise for the slower response time on this occasion, we're always working to improve our service standards. Your patience and understanding mean the world to us, and we truly appreciate your continued support! 💛

ByErim からの回答

2025年12月4日

Heyy Randa,
Thank you so much for these incredibly kind words! 💛 It was such a pleasure meeting you, and I'm so happy that connection made the experience even more special.

Hearing that the Hair Perfume has earned you so many compliments absolutely makes my day, that unique, long-lasting scent was crafted with so much care, and knowing it's become a forever staple for you means everything to me.

I'm so excited for you to try the Scalp Scrub! It's truly transformative for scalp health and creates the most luxurious ritual. I have a feeling it's going to become another favourite in your routine.

Thank you for being part of the ByErim family and for sharing your experience so beautifully. Your support means the world.

With love and gratitude xx

ByErim からの回答

2025年12月4日

Heyy Nu,

Thank you so much for giving ByErim a try and for sharing your experience! It's wonderful to hear that you started with the travel size and saw such clear results over those few months.

There's nothing better than hearing that your hair transformation has been noticed by your friends, that kind of visible growth and health is exactly what we hope to deliver. I love that the oil has become part of your weekly pampering ritual; that's when the magic really happens!

Thank you for trusting in the products and for being part of the ByErim journey. Your support means everything xx

ByErim からの回答

2025年12月4日

Hi Mr Khun,

Thank you so much for your kind words! I'm thrilled to hear the product is delivering on its promise and that you're experiencing the quality we put into every bottle.

It's always a pleasure to connect with you, and I truly appreciate your support.

With gratitude, ByErim team xx

ByErim からの回答

2025年11月30日

Hi Div, thank you so much for your kind words! We're thrilled to hear that you're enjoying the products and that our team could support you with your requests. Providing an exceptional experience from browsing to delivery is at the heart of what we do.

We truly appreciate you taking the time to share your feedback, and we look forward to continuing to serve you xx

Warmly,
The ByErim Team

ByErim からの回答

2025年11月24日

Hi Farhana,

We sincerely apologise for your experience, this isn't the standard we hold ourselves to. We understand how frustrating it is when an order doesn't arrive and communication falls short, especially given the premium nature of our products.

We'd like to make this right immediately. Please contact us directly at care@byerim with your order number, and we'll personally ensure this is resolved in a timely manner. We'll either arrange a replacement shipment or process a full refund, whichever you prefer.

We're also reviewing our support processes to ensure no customer emails go unanswered. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in us. ByErim team x

ByErim からの回答

2025年11月24日

Hey Lubna,

Thank you so much for sharing your experience! We're truly grateful to hear that our product has made a difference for your scalp psoriasis. Your recommendation means the world to us, and we're honoured to be part of your hair care routine. Wishing you continued healthy hair days ahead xx

ByErim からの回答

2025年11月7日

Thank you so much! We're absolutely thrilled to hear you're loving the hair oil! Your support means everything to us, and we can't wait to continue being part of your hair care routine. 💚

ByErim からの回答

2025年11月7日

Hi Kyran,

We sincerely apologise for the delay with your delivery and the lack of tracking notifications. This isn't the experience we want for our customers, and we completely understand your frustration.

We'd love to make this right for you. Please reach out to us directly at care@byerim.com so we can track down your order and get it to you as quickly as possible.

Thank you for your patience, and we hope to resolve this for you soon x