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BYMiT レビュヌ 268

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TrustScore 5段階評䟡の4

4.1

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5぀星のうち3の評䟡

Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... もっず芋る

5぀星のうち5の評䟡

From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... もっず芋る

5぀星のうち5の評䟡

I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... もっず芋る

5぀星のうち5の評䟡

I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... もっず芋る

䌁業情報

  1. ペットショップ

圓該䌁業による蚘述

Dog & Cat Lifestyle Online Premium Shop

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4.1

ほが満足

TrustScore 5段階評䟡の4

268件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 44に回答しおいたす

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5぀星のうち2の評䟡

Will not order again.

Not good service.
Difficult to contact.
No phones.
Confuses one customer with another in communication.

To add: It has been more than 72 hours and I have had no response.
I do not have the parcel nor a refund and your team has been unhelpful in both regards.
I contacted you as the shipper.
Please get back to me via email.
This is not good customer service nor helpful at all.

2024幎7月19日
BYMiT ロゎ

BYMiT からの回答

Dear Karen,

Thanks for your review.

We are sorry to hear this. Unfortunately our team is able to assist to you by emails only currently. However you shall received an email last week from one of my colleague to explain in details that we've opened an investigation with Royal Mail which will be pending to 72h for any results to be released.

We are sure you've got the outcome letter this morning by email from us. Please note our team is always trying to help you to locate a missing parcel or make a re dispatch however we are sorry to receive such review hence no further action will be needed in this case. For further information, we would kindly suggest to contact Royal Mail directly under provided tracking No along with your order.

Thanks for your shopping with us and we hope you have a lovely day.

Best Regards
BYMiT Team

5぀星のうち1の評䟡

The products are lovely

The products are lovely. However customer service is not. Received a broken item and haven't been able to get in contact with anyone to get a replacement. It's over a week now

2024幎5月23日
自発的なレビュヌ
BYMiT ロゎ

BYMiT からの回答

Hi Cerys,

Thanks for your review and we are sorry for this damaged item.

Please note we never send broken pet products to any of our customer. The damages are possible to happen during the transit.

You shall receive the auto reply email about the damages and re shipment details and we mentioned in the auto reply email, please wait for 3-5 working days for us to response and re dispatch. We kindly suggest to be patient to our team as we are always try the best to fulfil your order.

As I can see we have your first report on Friday 24th May and the team has dispatched the replacement this morning. You shall receive the re dispatch tracking information at the same time and we kindly advise to double check your mailbox for more tracking details.

Thanks for your shopping with us.

Best Regards
BYMiT Team

5぀星のうち3の評䟡

Sadly I have been sent the wrong size


Sadly I have been sent the wrong size cat food items and is currently being sorted. It hasn't been the first time that I had problems with my order being wrong. I am hoping that this won't happen again . I could only give 3 stars this time . I must add though, Bymit are really good at returning the money back .

2024幎4月8日
BYMiT ロゎ

BYMiT からの回答

Hi Jan,

Thanks for your review and we do apologise for the wrong item dispatched.

As the product is more expensive (£57.36*2) than what you’ve ordered(£41.88*2) , please feel free to keep the products or let us know whether you prefer to have an exchange option so the team can general a free return label in this case.

Thanks for your shopping with us and we look forward to hearing from you.

Best Regards
Team BYMiT

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