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BYMiT レビュヌ 268

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TrustScore 5段階評䟡の4

4.1

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5぀星のうち3の評䟡

Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... もっず芋る

5぀星のうち5の評䟡

From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... もっず芋る

5぀星のうち5の評䟡

I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... もっず芋る

5぀星のうち5の評䟡

I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... もっず芋る

䌁業情報

  1. ペットショップ

圓該䌁業による蚘述

Dog & Cat Lifestyle Online Premium Shop

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4.1

ほが満足

TrustScore 5段階評䟡の4

268件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 44に回答しおいたす

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5぀星のうち1の評䟡

Vendor put wrong address on my parcel

Vendor put wrong address on my parcel, no idea where it has ended up....no reply from them to my numerous emails, no phone number available to contact them. And they did not honour the 15% promo for my first order, either.......not impressed...........spent £132 and got nothing to show for.........

2024幎3月11日
自発的なレビュヌ
BYMiT ロゎ

BYMiT からの回答

Dear Michelle,

We are sorry to hear this.

We kindly ask you to check your inbox as well as the junk box as one of our team member had replied your concern already.

Here are some details,

According to your order, the shipping address is same as your billing address as you entered when you were checking out, our staff did not have access to modify your address in any way. If you do think the address that you entered was incorrect, we kindly ask to contact Royal Mail for further instruction as we cannot change your address after your order had dispacthed.

As for the 15% off discount code, we are afraid the welcome code isn't for all products especially not for new arrival/back in stock/sales items, which we had explained to you in initial email. We recommand to read to our shipping policy carefully before you make any purchase with us.

https://bymit.co.uk/policies/shipping-policy

Thanks for your shopping with us and we hope above information is helpful.

5぀星のうち5の評䟡

Fast delivery

Easy site to order from. Fast delivery. Good promotion which encouraged me to order more. Dog food can be expensive when you want to buy good quality. This site had an incentive buy 3 get 1 free. Great offer.

2024幎2月28日
5぀星のうち3の評䟡

Good range of stock, poor execution of delivery

I buy dog food for my dog with a sensitive stomach and I haven’t been able to find any food that suits him better than the one from here - obviously this is a good thing & I’m happy that ByMit stock a wide range of suppliers that aren’t in usual pet stores.

However, I have only ever ordered 3 or 4 times in total and I have had to get in contact twice as I’ve been sent the wrong amount of food/something has gone wrong during delivery which means I haven’t ended up with the right amount of food. Unsure what is happening as once the package was returned to sender before it ever reached me & now I have received a box that was supposed to have 2 bags in but only had 1. Regardless, it is getting rather irritating having to get in contact to receive what I initially ordered.

The first time ByMit sorted it out and resent the parcel but I am still waiting for a response this time (only informed them of the issue yesterday). It’s also hard to keep track of parcels as they have previously sent out multiple parcels for one order, so I just assumed that the parcel I received was only supposed to have one bag of food in, which has delayed me getting in touch.

Overall they’re a good company but if you have a big dog like me & need to buy food in bulk, make sure you check the parcels/deliveries are right because they are often not in my experience.

2023幎10月31日
5぀星のうち5の評䟡

GREAT NEW FIND

Couldn't find the particular dog food I wanted (everywhere out of stock) and stumbled across this company and the bonus - 20% discount for black friday. Ordering was easy and delivery was prompt.

2023幎11月28日

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