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BYMiT レビュヌ 268

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TrustScore 5段階評䟡の4

4.1

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5぀星のうち3の評䟡

Ordered some catfood expecting "Royal Mail Tracked 48h refers". Nothing arrives. 6 days later and only after a message to customer support: "DPD Standard or Royal Mail Tracked 48h refers to the time... もっず芋る

5぀星のうち5の評䟡

From ordering to receiving the order is generally very good and fast. The food is really good quality, although it is quite expensive. It would be great if they could do a few more offers from time to... もっず芋る

5぀星のうち5の評䟡

I came across BYMiT products when ordering my cat's litter. Their products looked interesting and prices were comparable, so I decided to place an order. Receiving 20% off my first order was a bonus... もっず芋る

5぀星のうち5の評䟡

I stumbled across Bymit after a Google search for "cat cardboard scratchers". The products they offer are great, very aesthetically pleasing. I have 2x ragdolls who love their cardboard scratchers & a... もっず芋る

䌁業情報

  1. ペットショップ

圓該䌁業による蚘述

Dog & Cat Lifestyle Online Premium Shop

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4.1

ほが満足

TrustScore 5段階評䟡の4

268件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

この䌁業は、ポゞティブかネガティブかを問わず、顧客にレビュヌを䟝頌しおいたす。

ネガティブなレビュヌの 44に回答しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

An item is missing

An item is missing, which I reported straight after the delivery, and no one stil have get back to me

2023幎7月29日
BYMiT ロゎ

BYMiT からの回答

Dear Ilaria,

Thanks for your review.

We are sorry for this missing item. As discussed in the email, our staff has re dispatched the missing product to you by free next working day service and we hope your dog is enjoyable to our products.

Thanks for your shopping with us and we hope above info is helpful.

Best Regards
BYMiT Team

5぀星のうち1の評䟡

Wrong dog food was sent out and when I


Wrong dog food was sent out and when I messaged them all I got back was an email with a returns label, after multiple messages from myself asking whether I was getting a replacement or not I had absolutely no response from them whatsoever so I ordered elsewhere then out of nowhere they sent out the correct food.

2023幎7月8日
BYMiT ロゎ

BYMiT からの回答

Dear Nicola,

Thanks for your review and we are sorry to hear you've got the wrong item.

According to the records, The warehouse team explained the return & exchange process in details and issued a next working day return label immediately to you on 3rd July after receiving you report.

However we finally got your return on 9th July, which was why the re shipment was happened on 9th too.

As we re dispatched for free next working day in this case we are sure you've got the right item on 10th July.

We do apologise for this wrong item sent and thanks for helping us to return.

Hopefully your dog is enjoyable to our product and thanks for your time.

Best Regards
BYMiT Team

5぀星のうち2の評䟡

470ml bottle Vet's Best hot spot

I order a 470ml bottle Vet's Best Hot Spot Spray for Dogs when it arrived it was a 235ml bottle. I have sent an email and a message to bymit and had no answer,
Poor customer service ,

2023幎6月21日
自発的なレビュヌ
BYMiT ロゎ

BYMiT からの回答

Dear Ramsay,

Thanks for your review.

We are sorry for no response as we just found your message in junk email after we've seen your review, we do apologise for this late response.

At the moment we are afraid we only have 235ml bottle for this spray, the 470 ml bottle is for the shampoo rather than the spray, we are really sorry about the wrong information and we've corrected it in the product description.

Please let us know if you wish to return the item. We definitely issue a free return label for you in this case.

We do apologise for this inconvenience and thanks for your patience.

Best Regards
BYMiT Team


5぀星のうち1の評䟡

I received an order I believe I had


I received an order I believe I had cancelled, £150 later I’m still waiting a reply on how I can return the goods and I cannot log into my account to check that I did cancel the subscription
..what am I going to do with 150tins of cat food my cat doesn’t like???

In reply to the answer from bymit below, no I haven’t received any emails
.

2023幎6月8日
BYMiT ロゎ

BYMiT からの回答

Dear Claire,

We are sorry to hear you did not receive the return instructions from us.

The subscription account is separate to the log in account, we are happy to assist you if you wish to cancel the subscription however we cannot find any order cancellation request until we received your report that you intend to return the order.

The team just re send the return instructions to you and please double check your inbox and junk box as well.

Please let us know if you need further help from us.

Best Regards
BYMiT Team

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