Iâve found the employee discount scheme to be really useful and a great way to save money. There are some excellent offers across a range of retailers. It would be even better if the Asda cashback cou... ãã£ãšèŠã
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Itâs all good except for two main issues 1) I need this to be compatible with Apple Pay 2) I need more options of retailers to be available. Particularly grocery shops such as Tesco, Waitrose M&S... ãã£ãšèŠã
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What let's this card down is the complete lack of customer service. I have encountered nothing but issues with my card since receiving and you have rude customer services, who give basic, unhelpful in... ãã£ãšèŠã
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I like that the app is easy to use and the card works just like a normal debit card. I like the fact that it makes it easier to get cash back than bank rewards or cash back websites which you have to... ãã£ãšèŠã
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bYond is a prepaid card and everyday financial wellbeing solution that enables cardholders to earn up to 15% with every use, with annual earnings up to £900*. Itâs a workplace benefits solution, designed to help employees get the most out of their money.
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- byondcard.co.uk
3.1
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Apple Pay
Apple Pay
It would great is we could add the card to Apple pay, I would use it much more!
2025幎11æ4æ¥
bYond Card ããã®åç
Hello Sarah,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Good savings to be made
Clear information on where the card can be used with partner retailers. The vault is a good way of seeing your savings that you have made.
Would be a 5* review if you could go back further on the cashback history to check that you had received all cashback payments (it only lets you go back several weeks & some cashbacks can take a while to come through)
2025幎11æ4æ¥
bYond Card ããã®åç
Hello Julia,
Thank you for taking the time to leave a review.
We are really pleased to hear you are happy with the card and the benefit it provides. We will certainly pas forward your feedback regarding the payment/cash back history.
Kind regards
The bYond Team
App not fabulous
It's great to have cash back at Retailers especially those that I regularly use for food shopping. I do find that the App doesn't always work for me to top up when I need to - it's getting better but still have issues at times.
2025幎11æ4æ¥
bYond Card ããã®åç
Hello Alison,
Thank you for taking the time to leave a review.
We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon. We are happy to hear you are enjoying the cash back and benefit the card offers.
Kind regards
The bYond Team
Benefits good, support bad
The benefits are good, and when it works it's good. But it's terrible when there is anything to do with their administration of the card, issues with the card, help from the company, all very poor.
2025幎11æ4æ¥
bYond Card ããã®åç
Hello Alan,
Thank you for taking the time to leave a review.
We are glad to hear you enjoy the benefits that the card offers, however are very sorry if you have experienced anything less excellent customer service.
We will make sure to feedback your experience in regards to administration and card issues.
Kind regards
The bYond Team
Temperamental Card
it is pot luck if the card works - 5/10 it declines at the check out, even though I know there is money on the card. Most of the time - I have to physically put the card in and use my pin
When you click on to the app - even though I have face recognition it asks for full password and when you are at a check out in a rush to do a top up you do not have the time to be doing this.
2025幎10æ29æ¥
bYond Card ããã®åç
Hello Vanessa,
Thank you for taking the time to leave a review.
There could be a couple of reason why the card isn't working, so do please feel free to contact the team directly if you would like them to investigate at the time.
We do ask you to enter you PIN from time to time just as a security measure, as want to make sure the card is in the correct hands.
Kind regards
Adrian
Apple Pay?
I like the cashback amounts and the variety of stores but itâs such a shame that the card cannot be added to Apple Pay. The app is also not great
2025幎11æ4æ¥
bYond Card ããã®åç
Hello Paige,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Apple Pay please
I like the Byond card a lot. Although it would be helpful if it could be put on Apple Pay. Also sometimes when topping up it doesnât go through
2025幎11æ1æ¥
bYond Card ããã®åç
Hello Miss Cowan,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we will be sure to pass along your feedback to the team to investigate it as an an area of opportunity.
Kind regards
The bYond Team
Great idea, awful app
Like the fact I can get cash back on my weekly shopping. Like I can top up my card from and app buy the app is rubbish. It repeatedly freezes especially when trying to top up. Says your top up has been successful when it hasnât. Often the login page crashes so you canât even get in. Itâs the worst app I have ever used and has not progressed or been developed in years. For context Iâve used this app for 5 years +
2025幎11æ4æ¥
bYond Card ããã®åç
Hello Natalie,
Thank you for taking the time to leave a review.
We are pleased to hear that you are happy with your card. We continually update the App, so fingers crossed any issues you are experiencing will be resolved very soon.
Please do feel free to contact customer services should you get stuck with anything.
Kind regards
The bYond Team
Great savings benefits but a ridiculousâŠ
Great savings benefits but a ridiculous system to order a joint/partner card upon its expiry. Why not simply renew that card at the same time? Why have to go through all the registration again from scratch. A totally pointless exercise.
2025幎11æ1æ¥
bYond Card ããã®åç
Hello Itchy,
Thank you for taking the time to leave a review.
We are pleased to hear you are happy with the savings and will certainly pass forward your feedback regarding the partner card.
Kind regards
The bYond Team
bYond Card ããã®åç
Hello Shiraz,
Thank you for taking the time to leave a review.
We are happy to hear you can see the benefits of the card.
We are constantly working with our partners to be able to increase the retail offering we have for the card, so please do keep an eye on the retailer list for new partners.
Kind regards
The bYond Team
I like the app but itâs a pain when youâŠ
I like the app but itâs a pain when you need a one time passcode before you can get in each time
2025幎11æ2æ¥
bYond Card ããã®åç
Hello,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the discounts available.
You will be asked to pop in your PIN from time to time when using the card or reaching the spend limit, just as a security measure.
Kind regards
bYond Card Team
Could be better. Allow to add on google wallet
Its good to have this card when you have big purchases for the cashback. However, I find the app isnt the best, I normally need to receive a code on my phone to log on and this biggest issue i have is I cant add it to my google wallet. I hardly carry a wallet now, so when im out and about i miss opportunities to use the card as I dont have it with me. This needs to change so I use the card more.
2025幎11æ4æ¥
bYond Card ããã®åç
Hello Anita,
Thank you for taking the time to leave a review.
You will be asked to pop in your PIN from time to time when using the card or reaching the spend limit, just as a security measure. As of the moment we do not support digital wallets, however we have passed this feedback to the team to investigate further.
Kind regards
The bYond Team
The features of the card are notâŠ
The features of the card are not customer friendly at all. The outlets where the card are accepted is limited. Balance on card after closure of account is apparently not refunded to customer.
2025幎11æ4æ¥
bYond Card ããã®åç
Hello Udyavar,
Thank you for taking the time to leave a review.
Sorry to hear you find the retailers on offer limiting. We are always adding new partners to bYond so it is worth keeping your eye on the websites retailer list, as something may pop up where you can enjoy using your card.
You can reach them on the phone number 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
If you would like to discuss closing your card, please do feel free to contact our team who will be happy to discuss the remaining funds.
App is not the most efficient
App is not the most efficient, consistently requiring a code to access
2025幎11æ3æ¥
bYond Card ããã®åç
Hello Jac,
Thank you for taking the time to leave a review.
We are really happy to hear you are enjoying the discounts available.
You will be asked to pop in your PIN from time to time when using the card or reaching the spend limit, just as a security measure.
Kind regards
bYond Card Team
A bit outdated
Not being able to add the card to your Apple wallet is inconvenient, as I constantly forget the card because all of my other cards are now in Apple wallet. Also, we tried to add a secondary card holder to the account a few months ago. This was so difficult that we gave up.
2025幎11æ4æ¥
bYond Card ããã®åç
Hello Steven,
Thank you for taking the time to leave a review.
As of the moment we do not support digital wallets, however we have passed this feedback to the team to investigate further.
If you are having issues setting up a partner card, please do contact the customer care team who will happily help. You can reach them on the phone number 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
Easy to isr and top up
2025幎11æ2æ¥
bYond Card ããã®åç
Hello Karen,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our bYond card.
Kind regards
The bYond Team
Finally got its App usability to a goodâŠ
Finally got its App usability to a good place making this a really good company benefit worth using.
This is a a perk that actually works for you.
2025幎11æ4æ¥
bYond Card ããã®åç
Hello,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience using our card, and that the App is now running smoothly for you.
Kind regards
The bYond Team
Not the greatest experience and considering cancelling the card
Dislikes.
The fact that you have to cancel your payments through your salary rather than have the ability to withdraw funds.
Having to manually request a card for you partner rather than it being available on the app.
Received a renewed card and had to change the PIN. Why canât you leave the PIN the same like other debit cards
I then asked for a new card due to marriage and the existing card was deactivated straight away which I was unaware of. When updating the new PIN on my renewed card it was retained by the cash machine as it had been cancelled due to me asking for a new card in my married name. This resulted in me being unable to do my shopping as I had no card.
Overall I used to think this was a great option to put money away for big expenses like Xmas but the recent problems and the fact you canât use the card in budget supermarkets like Lidl and Aldi or Home Bargains or B&M and the declining rewards Iâm seriously considering stopping the payments I make through my salary and will feedback all of this to the benefits team with my employer
2025幎10æ31æ¥
bYond Card ããã®åç
Hello Cat,
Thank you for taking the time to leave a review.
Your feedback is incredibly valuable to us, so we will make sure to pass it along regarding your experience with the partner card and cancellation of your current card while the new one was in transit.
If you are ever having issues with the card or just need some help/guidance, pleased do contact the team - they will be more than happy to help. You can reach them on the phone number 03448791064 or email here: https://www.byondcard.co.uk/help/contactus
Kind regards
The bYond Team
bYond Card ããã®åç
Hello Wagdi,
Thank you for taking the time to leave a review and very sorry to hear yo uhave not received your card.
Looking at the account, we can see the card was sent out.
Please could you contact our customer service on 03448791064 or email here: https://www.byondcard.co.uk/help/contactus, so we can check the address we have on record and update if necessary. We can then pop you out another card.
Kind regards
The bYond Team
Not used in supermarkets
2025幎10æ21æ¥
bYond Card ããã®åç
Hello NP,
Thank you for taking the time to leave a review.
We do have partner supermarkets including ASDA, Iceland, Sainsburys and Waitrose. However it is important to note that each retailer has it's own Ts & Cs, so there is a possibility that some items may not be accepted at checkout. You can view the all the terms for each partner when you access your bYond card login.
You can find all our partner retailers here: https://www.byondcard.co.uk/Retailers/LoggedOut.
Kind regards
The bYond Team
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