Cancelling the subscription is a joke They are making it absolutely impossible to cancel. I have sent several formal requests to cancel as the cancellation link is broken and asks for info... もっと見る
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レビュアーのコメントを見てみましょう
Scam scam scam, don’t use at all. Fake profiles, no cancellation process and then they send threatening emails. Should have read the reviews first, now they’re attempting to bully me into f... もっと見る
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Twice I have now requested this fraud company to delete my account and stop taking payments for fake profiles, today I decided to report fraudulent payment to metropolitan police and bank fraud te... もっと見る
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I like that there are no hidden fees or credits. You can chat and see who is online, read profiles, leave messages. There are quite a few fakes and some who never answer messages but overall one of t... もっと見る
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企業情報
C-Date UK について
当該企業による記述
C-Date. Love your way.
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!
C-Date is online Dating, made different. We give you matches. Get to know your dates. Have intimate moments. Burning passion. Have fun finding the "one". Just the way you want. Choose one of your matches, because of your shared interests, or sometimes just because! A balanced gender ratio in the Premium Area increases your flirt success. For now or forever? That's up to you!
For now or forever? It's up to you!
当該企業による記述
- Just sign up, relax and connect with your matches.
- Tell us who you’re looking for, we’ll take care of the rest. Based on your preferences, we’ll find singles near you who are looking for exactly the same thing. Let the sparks fly!
- Data protection? Absolutely!
- We know how important security and safety are in online dating. That’s why we protect not only your data and conversations: Fake profiles and scammers don’t stand a chance with us.
連絡先
C-Date. Love your way
1.3
ひどい
456件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Cancellation Process Raises Serious Concerns
I rarely leave reviews, but this experience absolutely deserves one.
I signed up for a one month subscription and within a week realised this site is completely low quality and not worth the money. Naturally, I decided to cancel, which is where the real problem begins.
They claim there is a cancellation link at the bottom of the homepage. That is misleading. On every normal subscription service, clicking cancel takes you through a simple process where you confirm your choice, maybe give a reason, and that is it.
Not here.
Instead, you are redirected to a form that feels more like applying for a passport than cancelling a dating subscription. They ask for your username, the exact date you subscribed, your payment method, and even personal details such as your address. None of this should be necessary just to cancel a subscription.
After completing all of that, you are then told that customer support will respond within five working days.
Five working days just to cancel a subscription.
This delay creates a very obvious risk. Anyone trying to cancel close to their renewal date could easily be pushed into another billing cycle and charged again. Based on the number of similar complaints, this does not appear to be a one off issue.
I have now submitted the cancellation request through their process and received an email confirming that my request has been received.
My subscription is due to expire on 8 May 2026, and I made my intention to cancel well within this period. I have kept full records of everything, including screenshots, receipts, and all communication related to this cancellation.
However, it is concerning to see many other users report that even after following the cancellation process, they were still pursued for additional payments, in some cases involving third party debt collection agencies and significantly inflated amounts.
I hope that will not be the case here. Given that I have followed their stated process and acted within the correct timeframe, any attempt to charge me further or pursue payment will be formally disputed and escalated, including seeking legal advice if necessary.
For a company operating under UK consumer protection and GDPR standards, this process is deeply concerning and, in my view, unnecessarily obstructive.
Avoid.
2026年4月14日
自発的なレビュー
C-Date UK からの回答
Hello VaderKnight,
Thank you for taking the time to share your experience. I’m sorry to hear that the service and cancellation process left you feeling disappointed.
The cancellation form is in place to securely identify the correct account and prevent unauthorized changes, but I’m sorry if it felt overly complicated in your case.
At this time, I haven’t been able to check your account yet, as I would need the requested information in order to locate your profile. Please either provide those details as requested, or contact me directly at trustpilot@c-date.co.uk
so I can personally help you check the status of your Premium membership and cancellation request.
I’ll be happy to assist you further.
Update: Hello VaderKnight, unfortunately I haven't heard back from you, if you still need my assistance you can always contact me at the email address stated above and I'll be happy to help.
Best regards,
Mia
Avoid this scam
Avoid this scam, fake profiles, incredibly difficult to cancel membership. Currently getting legal threats over outstanding payments when I contacted them and told them I wanted to cancel membership.
2026年4月14日
自発的なレビュー
C-Date UK からの回答
Hello Jamie,
Thanks for your review, I'm sorry to hear about your experience.
I’d like to reassure you that C-Date is a genuine service. We also take the quality of profiles seriously, and if any suspicious profiles are reported, they are reviewed by our teams.
Regarding cancellation, the cancellation is made easy via the cancellation form on our websites homepage, accessible before logging in, I’m sorry if the process felt difficult in your case.
Concerning the outstanding payments, I would need more information related to your profile with us in order to assist you.
Please feel free to contact me directly at trustpilot@c-date.co.uk with your details so I can review your account and help clarify everything for you.
Update: I’ve had a look at your account and can see you cancelled via the link, which is great, it just came through after the renewal.
That said, I’ve reviewed your case and it’s now been closed. There are no payments due.
If you want to go over anything in more detail, feel free to email me directly.
Best regards,
Mia
Twice I have now requested this fraud…
Twice I have now requested this fraud company to delete my account and stop taking payments for fake profiles, today I decided to report fraudulent payment to metropolitan police and bank fraud team, like many have said its fake yet still take payments, you will be liable for any solicitor fees from 13th April 26, I've asked you twice, here is copy of email Hi Andyboy,
We have received your cancellation and we can confirm that your Premium Membership will expire on 11.05.2026.
I didn't cancel renewal in time limit, I asked cdate 3 days after I opened account so if 3 days after account opened isn't on time, then yes you're a scam. I've read most comments about cdate problems after problems profiles say uk, you scan photos and they from different people mostly outside UK who have zero knowledge there photos are being used on you're site. Again this was all said in first email to cdate.
Thank you for full refund, I can only ask that you're site change a few a few things, making it easier for customers to find end subscription instead of having to scroll, secondly, more checks are done on photos, example, lady live says uk London, scan photo says photo from lady in Spain most I've spoken to after few messages are more interested in what's in you're bank account which straight away red flag, better verification on female members is needed, uk license, uk home telephone number etc.
2026年4月12日
自発的なレビュー
C-Date UK からの回答
Hello Andyboy,
Thanks for your review.
I’m sorry to hear how upsetting this situation has been for you.
We take concerns like this seriously and would like to help resolve this for you. Please contact me directly at trustpilot@c-date.co.uk with your details so that I can review your account and ensure everything is handled correctly.
Update: Thank you for providing the requested information. I have now been able to locate your profile.
After checking, I can see that your requests have already been reviewed and responded to internally, so I would kindly ask you to check the communication that has been sent to you, as it contains the relevant details regarding your membership. We can confirm that your Premium Membership is now cancelled.
I would also like to reassure you that C-Date is a genuine company. As with any online platform, it is possible that some suspicious profiles occasionally slip through our checks. If you come across any profiles that concern you, please report them directly, so they can be reviewed.
If you wish to delete your profile, you are of course free to do so directly in your profile settings.
update: Hi Andyboy, I'll email you directly so that we resolve your complaint.
Update: Thank you for sharing your suggestions with us. I’m glad we were able to help resolve the matter for you. I will make sure to pass your suggestions on to the relevant team.
Best regards,
Mia
Cancelling the subscription is a joke
Cancelling the subscription is a joke
They are making it absolutely impossible to cancel.
I have sent several formal requests to cancel as the cancellation link is broken and asks for information I can't possibly provide.
In the UK a formal request is sufficient but not with these crooks.
Edited....
I would like to believe the response provided by cdate but in emails from cdate getting to this point they refused to take a formal letter of cancellation by replying if you don't fill the form out you will be charged!!!
That is against UK statutory regulation.
The questions in the cancellation form were unreasonable and the conditions to log out afterwards otherwise you would be charged unfair plus the saved password didn't work adding more confusion.
Hence losing trust quickly
It was one barrier after another and it seems I'm not the only one to notice it!!
2026年4月9日
自発的なレビュー
C-Date UK からの回答
Hello Stephen,
Thanks for your review. I’m sorry to hear about your experience.
I’d like to reassure you that cancelling a subscription is possible via the cancellation form available on our homepage before logging in. If the link isn’t working or you’re unable to complete the form, that’s something we’d genuinely like to look into and help you with.
Please feel free to contact me directly at trustpilot@c-date.co.uk
with your details, and I’ll personally help make sure your cancellation is processed as quickly as possible.
Update: Thank you for providing this information, and I’m really sorry for the hassle you experienced with the cancellation process.
I’ve checked your profile and can confirm that your Premium membership has now been successfully cancelled.
Apologies again for the inconvenience, and thank you for your patience.
Best regards,
Mia
C-SCAM. AVOID
I subscribed for the one month trial only to realise almost immediately that it was a dodgy site full of fake profiles. It was extremely difficult to find the online form you needed to submit to cancel the membership but I submitted it same day as i joined. An automated prompt appeared on screen stating that I would be notified by email of the cancellation. Alarm bells were ringing. This is not how sites work in this day and age. That confirmation email never came. Over the next few days I must have submitted the online cancellation form another ten times. Still, nothing. Extremely worrying. A month later my bank contacted me about suspected fraud confirming my suspicions. The bank asked if I wanted to cancel that and all future payments, to which I obviously agreed. I finally opted to write a review on Google Play to warn others. C-Date replied to that review asking me to send an email to a specific address, confirming my email address, so that they could cancel my subscription. I sent it. Again, no reply. I have since received extremely aggressive letters in the post threatening legal action for lack of payment. I replied to the debt collectors explaining the above and was asked to provide proof of my attempt to cancel the subscription. Who, in their right mind, would take a screen shot of a prompt on the screen saying that i would receive confirmation of cancellation by email. A legitimate site would never do this. Its just not normal. Absolute scam. I have spoken with the Citizens Advice Bureau and as a result submitted a report to the Police. At this point, if they want to take me to court, go for it. Consumer Rights Act. UK and EU laws would eat them up. SCAM. Preying on vulnerable, lonely people and threatening them. You should be ashamed. Disgusting. If C-Date was a legitimate site it would be the most incompetent and negligent dating site ever, but it's not because it's a SCAM. They have intentially manipulated their setup to trap you in a web of lies, gaslighting you into thinking that you are the guilty party and then attempting to rob you blind. Hundreds if not thousands of negative reviews online, all corroborating my story. The authorities should shut you down!
2026年4月3日
自発的なレビュー
C-Date UK からの回答
Hi,
I wasn’t able to match this review to a specific account, so I can’t check the case details at this stage. If something didn’t work as intended, I definitely want to take a closer look and review this properly.
I’ve sent you an information request via Trustpilot. Please respond with a few more details so I can locate your account and see what happened and what can be done.
Thanks,
Noel
They did not take money off me
They did not take money off me. But the men were married when I requested no married men. The comments were disgusting.
2026年3月17日
自発的なレビュー
C-Date UK からの回答
Hello Caz,
Thanks for your review.
I’m sorry to hear that your experience was disappointing. I understand your concern about seeing profiles that didn’t match your preferences. The system suggests matches based on various factors, but sometimes these may not fully align with what you’re looking for.
Regarding comments or messages that feel inappropriate, these can be reported so they can be reviewed.
If you’d like more guidance, please contact us via the contact form on our website.
Best regards,
Mia
3 companies so ugly, even their shadows are unattractive.
They’re nothing more than a predatorial scam company, working in coordination with tinpot debt collectors like ECollect AG and unethical ambulance chasers such as Astras-Veritas, namely ‘Radoslav Koychev’, which is obviously a pseudonym and play on the name of Bulgarian politician; Radoslav Boychev. They use bullyboy tactics to make you pay up for supposed debts and threatening legal action, etc.
Do yourself a favour and stay away from them!
2026年1月3日
自発的なレビュー
C-Date UK からの回答
Hello Mr,
Thank you for your feedback.
We aim to be transparent about our membership terms, billing, and cancellation conditions, which are explained during registration and in our terms and conditions.
In cases where payments remain outstanding, accounts may be handled according to standard procedures, which can include working with external partners.
If there has been any misunderstanding regarding your account, I will be happy to review the situation and help clarify things. Please contact me directly at trustpilot@c-date.co.uk.
-We just wanted to follow up as we haven’t heard back from you yet. If you still need any assistance or have any questions, please feel free to get in touch at any time, we’ll be happy to help.
Best regards,
Lea
I didnt like the fact last Thursday you…
I didnt like the fact last Thursday you cut someone off mid conversation. It seemed pretty harsh and now I can’t get back in touch with them.
Lots of men are complaining that there are a lot of scammers using the site.
2026年3月4日
C-Date UK からの回答
Hello Yvonne,
Thanks for your review and for sharing your thoughts.
We understand it can be frustrating when a conversation suddenly stops. Unfortunately, we can’t always be sure why a match disappears, it could be that the member decided to leave the platform.
Regarding scammers, we take reports of suspicious profiles very seriously. If something ever seems off, you can report the profile and our team will take a closer look. And if you ever need assistance, feel free to reach out via our contact form.
Best regards,
Lea
I like that there are no hidden fees or…
I like that there are no hidden fees or credits. You can chat and see who is online, read profiles, leave messages.
There are quite a few fakes and some who never answer messages but overall one of the better apps around
2026年3月4日
C-Date UK からの回答
Hello Viking,
Thank you for your thoughtful review!
We’re glad to hear you appreciate the transparent setup on C-Date and the features like messaging and seeing who’s online.
We do work hard to keep profiles genuine, but if you ever spot suspicious accounts, you can always report them and our team is always happy to help via our contact form if you need assistance.
Your feedback is really valuable and helps us keep improving the experience for everyone.
Kind regards,
Lea
C-Date UK からの回答
Hello Kim,
Thanks for sharing your experience!
C-Date is mainly used by adults looking for casual connections, so it might not always match everyone’s expectations. We totally understand that this can be frustrating if you were hoping for something different.
If you’d like tips on connecting with members who share your interests, our friendly customer service team is always happy to help via our contact form.
Best regards,
Lea
C-Date UK からの回答
Hello Paul,
Thank you for your honest review.
We take the authenticity of profiles on C-Date very seriously and use moderation tools to detect and remove suspicious accounts. Customers can always report any profiles they find questionable, which helps us keep the community safe and genuine.
If you ever need assistance with anything, our team is always happy to help via our contact form. We appreciate your feedback and are continuously working to improve the experience for all members.
Kind regards,
Lea
good site but a lot of time wasters
2026年3月4日
C-Date UK からの回答
Hello Michael,
Thank you for your positive feedback!
We’re really glad to hear that you generally enjoy using C-Date. We understand that sometimes conversations or connections may not always develop the way you hope, which can happen on any dating platform where people have different expectations.
We truly appreciate your feedback and hope you’ll continue to have positive experiences and interesting connections on the site.
Kind regards,
Lea
Not great service
Not great service. I’ve requested multiple times to deactivate my account with no response from the customer service or support team.
2026年3月4日
C-Date UK からの回答
Hello Mrjay,
Thank you for your feedback!
After checking your account, we can see that our customer service team had been in touch and shared how to cancel your membership. To make things easier, we’ve gone ahead and cancelled your premium membership as a goodwill gesture, so it won’t be renewed.
Just a friendly tip; sometimes our emails like to hide in your spam or junk folder, so it’s worth keeping an eye out there. We hope this helps, and we really appreciate you sharing your experience!
Best regards,
Lea
C-Date UK からの回答
Hello Matthew,
Thanks for your review.
We’re sorry to hear that you’re experiencing these issues.
We haven’t been able to reproduce the problem on our side, so to help us investigate, please send a screenshot of the issue via our contact form on our website. Our team will be happy to check it and assist you as quickly as possible.
Best regards,
Lea
Absolutely full of AI
Absolutely full of AI. Waste of time. Don't waste your time let alone your mother. X
2026年3月4日
C-Date UK からの回答
Hello Mark,
Thank you for sharing your feedback.
At C-Date, profiles are created and managed by real members, and we use moderation systems to detect and remove suspicious or non-genuine accounts. Maintaining an authentic community is very important to us.
If you ever come across a profile that seems questionable, we encourage reporting it so our team can review it. We appreciate you taking the time to share your concerns. If we can help you with anything else, please contact us via the contact form on our website.
Best regards,
Lea
C-Date UK からの回答
Hello Steve,
Thank you for your review.
The number of responses and nearby matches can vary depending on factors such as location, preferences, and the current activity of members in your area.
We’re continuously working to grow and improve the community, and we appreciate you sharing your experience.
If you would like us to check this in more detail, please contact us via the contact form on our website and we will be happy to assist you.
Best regards,
Lea
Don’t waste your money lads…
Full of fake accounts women get it free blokes only see about 10 profiles max. Nobody is ever local. Don’t waste your time and money
2026年3月4日
C-Date UK からの回答
Hello Andy,
Thank you for sharing your feedback.
At C-Date, we take the authenticity of profiles very seriously and use various checks to detect and remove fake accounts. We also continuously review reported profiles to help maintain a genuine member base.
Profile suggestions depend on several factors which can affect how many matches are visible and how close they are geographically.
We appreciate your feedback and are always working to improve the experience for our members.
Kind regards,
Lea
Scam scam scam
Scam scam scam, don’t use at all. Fake profiles, no cancellation process and then they send threatening emails.
Should have read the reviews first, now they’re attempting to bully me into further payment.
STEAR CLEAR AT ALL COSTS, BUNCH OF CON ARTISTS.
Surprise surprise they reply quickly to being called out.
Not to be trusted or used, total scam.
2026年2月10日
自発的なレビュー
C-Date UK からの回答
Hello Chris,
C-Date is a legitimate service, and we do not use fake profiles. We also have a clear cancellation process, which is explained in our Terms & Conditions and available via our website.
We would like to review your case and clarify the situation. Please contact our customer support via our contact form on our website with your account details so we can assist you directly.
Kind regards,
Lea
I tried to cancel my membership asking…
I tried to cancel my membership asking my card details for cancellation why you need card details .please cancel my subscription.
2026年1月26日
自発的なレビュー
C-Date UK からの回答
Hi,
Cancellations are completed via the cancellation form at the bottom of our homepage, where we ask for basic account details, so we can identify the correct subscription. - no card numbers are required to cancel.
If you still run into any issues, our support team can also be reached via the contact form on the website.
– Noel
"C-Date law" primarily refers to UK…
"C-Date law" primarily refers to UK consumer rights disputes involving the online dating platform C-Date. It is not a formal legal statute but a common search term for users facing aggressive subscription and debt collection practices associated with the site.
1. Consumer Rights Issues (C-Date Platform)
Many users report difficulties with C-Date’s subscription model, often leading to legal concerns:
Automatic Renewals: Users frequently complain of being charged for full subscriptions after a trial period ends, often without clear prior consent.
Cancellation Difficulties: The site has been widely criticized for having an obstructive or "impossible" cancellation process, sometimes requiring a fax or burying instructions deep within the interface.
Debt Collection Threats: If payments are stopped via a bank, users often receive threatening letters from foreign (often German or Luxembourg-based) debt collection agencies demanding sums that can escalate to over £300.
2. Legal Protections and Recourse
Legal experts note several protections under UK law for those affected:
Debt Enforceability: Foreign debt collectors generally cannot enforce payments in the UK without a successful UK court judgment. Legal professionals suggest these companies rarely pursue such claims due to the high cost and complexity post-Brexit.
Consumer Contracts Regulations 2013: UK law provides a 14-day right to cancel for most online services.
Consumer Rights Act 2015: Contracts may be deemed unenforceable if they contain "unfair terms," such as misleading pricing or hidden renewal clauses.
Harassment Laws: Continuous aggressive demands for payment may be classified as unlawful harassment under the Administration of Justice Act 1970.
3. Alternative Meanings
"Circa" Date: In broader legal and historical contexts, a "c. date" (e.g., c. 1920) indicates an approximate date, abbreviated from the Latin circa.
VBA Coding: In technical environments (like Excel), CDate is a function used to convert strings into a Date data type.
Statutory Citation: In UK legislation, "c." followed by a number (e.g., 2024 c. 10) refers to the chapter number of an Act of Parliament.
V odpovediach vyge
2025年12月26日
自発的なレビュー
C-Date UK からの回答
Hello Mike,
This review doesn’t describe a real or specific experience with C-Date and don’t reflect how our service actually works.
If you have personally used C-Date and encountered an issue, I’m happy to look into it properly. You can contact me directly at cdate-trustpilot@c-date.co.uk
with the relevant details.
-Noel
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