Cakehead レビュー 

Cakehead’s customer service is exemplary! I dealt with a wonderful lady called Monica who kindly and promptly reissued my order following a failed delivery by DPD (DPD error). Super polite and friendly and an absolute credit to the company. Thank you Monica.

Thank you to Becky for her help in getting me a box of Lemon & white chocolate Blondies for my daughter.
Good customer service with prompt replies and very helpful.
Will definitely be ordering more.
They were delicious.

Thank you Cakehead Customer Support for sorting me out when I missed the box which allowed a gift message to accompany my 'Joyful' box. Polite, friendly and quickly sorted to my complete satisfaction - and relief! Great service.

Brownies arrived next day as promised. They were so well packaged. My daughter was delighted with them. Totally yummy too! 😋👌

I ordered a box as a present for my girlfriend and she loved them, the packaging was good and they looked very high quality. Would definitely recommend and I will be ordering again soon. The staff are also very kind and helpful and contacted me and helped me with an issue I had.

Every single cake tasted delicious. I love ordering from them as the staff are so helpful and friendly, the packaging is very practical and I find them very reasonable on price. Thank you Cakehead, we’ll be ordering again soon.

Delicious brownies and blondies in this last box. Melt in your mouth. A great company to deal with; they ensure the quality of their products and give the best customer service.

Absolutely amazing brownies!! Such great quality and tastiest ever. Loved them so much I ordered more a week later before I even finished the first lot! Perfect for allergy sufferers. Well packaged and great delivery service. Will keep coming back!

We buy these cakes on a semi regular basis and the business as usual level of customer service is exceptional. You really notice the difference when there is an issue. We recently had a delivery that looked like it had been used as a rugby ball. A conversation was had between both parties and this was rectified in less than 48hrs. Rebecca is amazing and responds very quickly with a level of empathy that is very rarely seen. She cares and in my opinion put's Cakehead a few levels above most other companies. It's all in the detail. Thank you so much for making our conversations such a pleasure.

Ordered a limited edition Easter box to then receive an e-mail to say that it had gone live too early and wasn’t available. Due to working commitments I couldn’t respond promptly and so when I did get in touch to change my box they had already sorted it. They were able to provide two of the trays from the Easter box and chose a third. I was really pleased they took this initiative to ensure my order was able to leave on time to ensure prompt delivery for Mother’s Day.
Monica was really efficient and provided great service.
Thank you ☺️

This was my second order with Cakehead. I wanted to try their new limited edition box (coffee brownies) but we wouldn't eat other 2 flavours, so I emailed and asked if it's possible to change it. Becky replied within the minutes and sorted it for me. She made sure we get exactly what we need (dietary requirements). Order arrived on requested day and cakes look delicious, can't wait to share them with my family.
Thank you, we will be back for sure

This is an extraordinary resource for gluten and dairy free families. We order them for my daughter and myself and have to hide them from everyone else in the family as everyone loves them. The customer service is excellent and they have delivered them as gifts.

I had to make an amend to my order to delay its delivery date and the customer service was exceptional. Monica, who I spoke to was incredibly kind and helpful. Nothing was too much. I would definitely order again.

This is the second year ordering brownies for our clients - they love them. Monica is so helpful - I'm so glad we found Cakehead. Would highly recommend!

1st order we made was a shot in the dark and made because the product sounded great. We were not disappointed.
Our 2nd order was as a birthday present for a relative. She loved them.
We've just placed our 3rd order to have them to offer family and visitors over Christmas. Unfortunately we hit a technical snag when using PayPal to complete our order (PayPal fault not Cakehead). This meant that when we returned to our basket (to pay by card) our discount code no longer worked. One short email to Cakehead and within 5 minutes Becky had replied with a replacement code and the new order was placed no problem.
Great product AND superb customer service. What more can you want from a company. Can't recommend them enough.

Ive ordered a few times from cakehead now and the quality and service are second to none. The presentation of the cakes is fantastic too! Im a keen baker so it mattered to me that the cakes tasted and looked as good as they do, especially when given as gifts to my nearest and dearest. So lovely to have an alternative treat option to flowers and chocolates, and bravo for not charging postage on top! A fabulous company in every respect. Thank you!

Thanks to Rebecca, great to deal with, lovely manner and attitude.

A belated review from Sep 2024 -
“Becky solved all my order needs – promptly and with knowledge and efficiency. I suggest you have your web manager change the site to allow payments from other countries – also praise Becky – she is your MVP. Thanks”

A belated review from Sep 2024 -
The moral - as a good friend of mine (W Mitchell) once said - "it's not what happens to you that matters, it's what you do about what happens to you".

My experience of Cakehead was a super example of customer service -
“Becky solved all my order needs – promptly and with knowledge and efficiency. Praise Becky – she is your MVP. Thanks”

This is the second year I have ordered Brownie boxes for my clients. The product and the customer service is amazing. Monica goes above and beyond to assist customers. I'd highly recommend.

I ordered a box and on receipt noticed it was the wrong box (although still looked delicious!). After emailing customer service I had a response within 5 minutes from Monica offering to send a replacement box for the next day or a full refund. I am very impressed with the response time and customer service provided and can't wait to try my brownies! Thanks Monica for your assistance.