Cakehead レビュー 

A Special Edition Valentine Box of Brownies was to be delivered to my family. The customer service was great, incredibly helpful as I needed to change the delivery date. Due to no fault of Cakehead, the box wasn't delivered. When contacted, they couldn't have been more helpful, personally making the delivery that evening. The Brownies were spectacular, will definitely order from Cakehead again soon. Thank you so much.

Had placed an order a few days ago for the Valentines limited edition box, expecting it to be delivered today. Unfortunately, after a lack of shipping updates, I had reached out to the customer service team and spoke with Monica.

Monica had confirmed that the order was lost in transit, and they had arranged a replacement to be sent out to me with next day delivery. Honestly, I have never had such an amazing customer service experience before. I feel valued and confident to use Cakehead again. The service defo made up for the lost order. Thanks Monica!

I was wanting to send out boxes to over 30 different locations with company branding. Lauren made the process so easy and was very communicative and professional throughout, with a super friendly approach. Everything turned out perfectly with absolutely no issues.
Aside from the excellent customer service, the brownie, flapjack and millionaire's shortbread were INCREDIBLE - presented beautifully, and gave that WOW experience that makes it a real treat.
Thanks to all of the team at Cakehead - keep up the fantastic work!

I was fortunate enough to have a Gluten free vegan box of treats delivered as a surprise present. Without doubt the best gluten free brownies etc I have ever tasted. Absolutely sublime. Added to my favourites and will definitely order as gifts for friends & family! Amazing to actually have good quality gluten free food!

Amazing customer service, dpd failed to deliver and refused a redelivery due to perishable goods. Lauren at Cake head was brilliant and sent a second box out. The wait was truly worth the wait the new vegan recipes were absolutely amazing, could not say which was our favourite they were all Fantastic. Keep up the good work xx

Superb Customer Service & Devine Cakes.

Also used for our clients and suppliers as a Thank You.

Highly recommended.

Ordered brownies 11th December 2022 to be delivered 14th December never arrived after conversation with the shop they promised to re-send still no joy second phone call promised to deliver again still no goods now in January 2023 after 2 emails through pay Pal yes you've guessed it still no reply all I can say is thankyou for ripping off a pensioner

If I could give more than 5 stars I would. I wanted some brownies for my sons 3rd birthday but I also wanted it to suit grandparents, so we picked a box of brownies to suit the young and old. Absolutely beautiful flavours, enjoyed by all. Thank you Nancy and all the team behind these beautiful brownie box’s. We can’t wait to try some more flavours in a few months time when it’s my daughters birthday!
Thank you so much :)

OMG what fantastic customer service. Even though there’s a problem with post office strikes affecting cakehead deliveries, Nancy on the phone was amazing in organising our delivery for xmas. What a lovely person , almost as good as the cakes themselves- I cant say how tasty the hug box is - never tasted better !! Well done cakehead - u made my Christmas!!

Ordered these to be delivered on a specific day for my daughter's birthday. Arrived on the day selected in plenty of time and the cakes were amazing. Plenty for her to share with her friends. Brilliant

Always fabulous service from this company and the brownies are amazing!! Would not hesitate to recommend to others.

This company is amazing, service & delivery was fantastic. I initially text them with a question & a lady by the name of Nancy immediately replied, even though it is their busiest time of the year. On placing my order to be sent up to Scotland, I was fully informed that it would be delivered to the nearest date I requested due to industrial action being taken be several transport companies. On the day of delivery I was not only informed what date it was arriving but an allocation time as well. I had previously ordered products & found that they are a delight to eat & scrumptious.I feel that this company goes far & beyond in customer services & will definitely be not only purchasing from them again but recommending them to others.

I was notified after 5pm on the 15th of December that my order (placed on the 9th December) for my son's birthday on the 16th would not be delivered. DPD have let this company down badly....however, I didn't choose the courier! So the result of this epic fail is that my son has no special birthday cake today.......Very sad. Poor comms and a half-hearted apology = Customer "satisfaction" score - zero
**update to respond to Cakehead words - DPD are not on strike. That's Royal Mail! I've told you that there was no warning on your website when I ordered so please stop trying to dodge the truth. The fact is that I didn't get my order and to me that's wrong. Why on earth would I want birthday cake in the New Year when his birthday is Dec 2022? Your comms have been slow and inconsistent. An apology should be sincere and heartfelt, not forced and veering into blaming customers for a DPD issue. Also btw NB my refund has NOT yet been received...............please ensure you check/correct this inaccuracy soonest.
**update 2** Refund finally received today (21 Dec). A very long wait to get my own money returned - disgracefully slow!

What a great little business! We used the as a corporate customer and we can't recommend them enough. I was dealing with Lauren N. from day one and she was super helpful and very easy to deal with our Customers absolutely adore the brownies. And the fact they offer GF, VEGAN option is amazing as so many people do have some kind of intolerance in these days.

Ordered the vegan g/f brownie box for my retirement party and they went down a storm! Arrived on time. Will order again.

I have used this company four times now Each time the recipient has said they are the best brownies they have ever had.Delivery is always on time and the products are really nicely packaged.I can't recommend this company highly enough,every aspect is spot on Its also refreshing that vegans are catered for I've ordered for vegans and non vegans .

Fantastic customer service. I had a concern and they have gone over and above to rectify it. Thank you. The cakes are amazing and I will definitely cakehead again.

Amazing customer services. I wanted to change one of the products from the box I selected and the team were so polite and helpful. The customer service is 10 out of 10 and the products are lovely. I couldn’t recommend them anymore. Special thank you to Lauren who works at the company so polite and helpful. Brillant company, thank you

So pleased I found this company who make and deliver the most amazingly, tasty, dense, chocolatey, fudgy, Brownies with that slightly chewy texture that only a true Brownie lover will appreciate. Can’t fault the product or the service. From order click to first bite was only 28.5 hours. I’ve just ordered another box for my sons birthday. Try them! You will love them ♥️

What a wonderful company can’t recommend highly enough. Customer service is outstanding. My friend who is a body shop consultant was absolutely delighted with her brownies so much so that she reviewed them on her live body shop web page. Packaging was immaculate with lovely little touches added. Will definitely be using time and time again