The products I've purchased seem to be doing what they advertise. They are very expensive if used per company guidelines. While discounts or offers appear generous, they have catches. The first dis... もっと見る
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レビュアーのコメントを見てみましょう
Shopping online is straightforward. Delivery was so efficient even to Manila, Philippines. Well wrapped and secured. As for products, I love multi-action cream! Started using the serum as well and I n... もっと見る
Service and site friendliness is good. Products were clearly explained and expectations were clear. In terms of product use, the pink serum was proven effective after 1st 5ml ampoule use however the h... もっと見る
It has not been 4 weeks yet, and I am already seeing positive results. My skin feels smoother and much firmer. Dark spots have not diminished that much at this point, but I know that takes time. I... もっと見る
企業情報
当該企業による記述
CALECIM®️ is a scientist-formulated range of skin and hair care products that is powered by its patented and proprietary active ingredient, PTT-6®️. PTT-6®️ is a complex mix of growth factors and exosomes derived from ethically sourced stem cells. It triggers profound changes on skin and hair through cell-to-cell messaging. The result is optimized skin and scalp health.
連絡先
137 Market Street, #08-02 Grace Global Raffles Building, 048943, Singapore, シンガポール
- 64449968
- customerservice@calecim.com
- calecimprofessional.com
4.2
ほぼ満足
945件のレビュー
ネガティブなレビューの 92％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I really like the product …
I really like the product and have order more. My second order was delivered to the wrong address ( in a totally different country). I contacted customer service and the problem was rectified, it took a week which was fine but I would have appreciated an update during that time letting me know that they fixed the problem. I sent a couple of emails during that time asking for an update, especially since my CC had already been charged
2025年12月31日
Gives me hypersensitivity
I am using a pink serum and Night recovery complex, i must say it is the worst experience ever. I don't use any other stuff except Tallow cream. After application i get red face and it gets very sensitive. Next day my skin looks like i had a procedure done, like microneedling and it has tousands of small bubbles and feels like my skin got burned. Day after my skin is dry and fels like leader. Third day my skin is flaky and is peeling. A week after application my skin still has this tiny bubbles is reddish and cannot hold makeup. This was my third time trying after second recovery and down time of two weeks. It makes my skin hypersensitiv so I cannot imagine putting this complex on a skin after procedures. It sets me back for 2 weeks. A nightmare, sadly.
2025年12月28日
自発的なレビュー
CALECIM® Professional からの回答
Dear Hannah,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the reaction you encountered while using the Professional Serum and Recovery Night Complex.
This type of response is highly unusual, particularly as these products are widely used — including by medical and aesthetic professionals — to support the skin during post-procedure recovery. Because of that, we are very surprised by the level of sensitivity you described.
Based on what you’ve mentioned, if your routine previously consisted only of tallow cream, it’s possible that the sudden change in products — or withdrawal from your prior routine — may have contributed to this reaction. However, individual skin responses can vary, and we would like to understand your case more thoroughly before drawing conclusions.
We’d really appreciate the opportunity to review this in detail — including your application frequency, timing between uses, and photos of the reaction — so our team and one of our clinical professionals can assess what may have happened and advise you appropriately. Please reach out to us at customerservice@calecim.com and we will prioritise your case.
Thank you again for your feedback — it is valuable to us, and we would like to support you toward a safe and reassuring resolution.
Kind regards,
The CALECIM® Customer Care Team
Sadly did not work for me
Sadly did not work for me. I took a chance on this expensive product and ordered it twice for a 12 week period and I saw no new growth. I followed directions to the letter and unfortunately it just did not help.
2026年1月5日
CALECIM® Professional からの回答
Dear Elizabeth,
Thank you for taking the time to share your experience with us — and for giving our treatment a full 12-week trial. We’re truly sorry to hear that you didn’t see the results you were hoping for.
Hair response can vary from person to person depending on factors such as scalp condition, stage of hair thinning, lifestyle, and treatment consistency. While many customers do experience positive improvement, we completely understand how disappointing it can feel when this isn’t the case — especially after such a committed effort.
We’d really appreciate the opportunity to review your journey in more detail. If you’re open to it, we’d be happy to put you in touch with one of our professionals for a personalised assessment — to help understand your hair concerns more deeply and explore whether adjustments to routine, frequency, or treatment plan may support better outcomes.
Please feel free to reach out to our Customer Care Team and we will gladly arrange this for you.
Thank you again for your honest feedback — it truly helps us continue to improve.
Kind regards,
CALECIM® Customer Care Team
I had a subscription that I needed to…
I had a subscription that I needed to postpone one month out- from Dec. to Jan. My credit card was charged in Dec. so I did ask for the card to be credited, and then be charged when the items shipped in Jan. I was told that was not possible and it was suggested I cancel the subscription, so I did. Love the product, but not sure why the company could not accommodate.
2025年12月29日
CALECIM® Professional からの回答
Dear Melanie,
Thank you for sharing your experience — and for your kind words about our products. We’re really glad to hear that you love them.
We completely understand your concerns regarding the timing of your subscription. In this case, the request to postpone the order was made after the subscription order had already been created and your card had been charged, and at that stage the products were already packed and prepared for shipping. Once an order has entered this fulfilment process, we’re unfortunately no longer able to change the delivery date or modify the charge.
However, as an exception in your case, our team was still able to cancel the order and reverse the payment for you, and we were happy to arrange this to help resolve the situation.
For future flexibility, customers can manage their subscriptions directly in their account — including changing the next delivery date or skipping an order — anytime before the order is created for shipping. After the order has been generated, these changes are no longer possible.
We truly appreciate your feedback and fully understand your concerns in this situation. If you’d like to continue with your treatments, we’d be very happy to help you reactivate your subscription at any time and ensure the schedule works better for you going forward.
Kind regards,
CALECIM® Customer Care Team
The results were immediate
The results were immediate! My skin was clearer and firmer from the first usage. As I continue to use , my baby boomer skin is popping.
2025年12月23日
Excellent product
Excellent product. They delivered Again when my product was dropped at my neighbors mailbox. Highly recommend I am a licensed medical aesthetician in Virginia USA.
2025年12月31日
Improvement already
I've only been using the 'little pink bottle' for a month and there's already a slight change and considering my age (82) I find that encouraging. I have always used good skin care products and it has paid off as my skin is still in good condition. The secret to any product success is to USE IT :)
2025年12月22日
Absolutely Love!
I can see an absolute difference in my face. My face has "bounce back." I have noticed some of my lines have softened and my color is even.
2025年12月26日
The prompt services/quality of product.
2025年12月15日
I love the scalp serum
I love the scalp serum. Have been using it for 3 weeks. My hair doesn’t get oily and it doesn’t irritate my scalp from the serum. Too early to tell whether it’s working or not but I have very high hopes.
2025年12月15日
Do not buy
After three full rounds, I can prove this system is a complete failure that offers zero benefit. Instead of hair regrowth, this harsh formula actually thinned my existing hair and triggered a painful skin reaction on my 3rd cycle. This product is a dangerous irritant masquerading as a solution. Save your money and your health by avoiding this expensive scam.
2025年12月21日
自発的なレビュー
CALECIM® Professional からの回答
Dear Cosmin,
Thank you for taking the time to share your experience — we’re very sorry to hear about the discomfort and concerns you’ve described. This is certainly not the outcome we want for any of our customers.
Reactions to topical products are uncommon, but they can occur depending on individual scalp or skin sensitivities. We strongly recommend discontinuing use if irritation develops and seeking medical advice if symptoms persist or worsen — your comfort and wellbeing are our priority.
We would really appreciate the opportunity to review your case in more detail, including your usage timeline and the reaction you experienced, so our team can investigate further and support you appropriately. Please reach out to our Customer Care team with your order details and any relevant information — we’re here to help and will do our best to find a suitable resolution.
Thank you again for your feedback — it helps us continue improving both our products and customer experience.
Warm regards,
The CALECIM® Customer Care Team
un sérum qui marche vraiment
Quelques gouttes suffisent. Je n'y croyais pas vraiment mais je l'utilise depuis 28 jours et je sens ma peau plus douce et surtout plus dense. Mes rides me semblent moins marquées. Je vois une nette différence et ma peau n'a aucune mauvaise réaction.
C'est sûr, je vais continuer de m'en servir.
2025年12月11日
Love the product it’s definitely worth…
Love the product it’s definitely worth it. Customer service was responsive and accomodating
2025年12月12日
High Risk Shipping Experience for an Expensive Order
My ~$300 order was delayed without any notification. I only learned about the delay after emailing Calecim to ask where my order was. Even then, no shipment email was sent—the only notification I received came directly from FedEx, not Calecim.
The order was eventually shipped in multiple FedEx packages with mandatory signature required, with no ability to redirect, hold, or manage delivery due to shipper restrictions. During the holiday season, this is extremely inconvenient.
I stayed home waiting for delivery, yet no knock or doorbell, followed by a “we missed you” notice. Redelivery is scheduled while I’ll be on vacation, and I’m not allowed to request a vacation hold, so there’s a real risk I may not even receive my order.
In my opinion, the serum is the only product worth buying. The rest were underwhelming for the price, which makes the entire experience harder to justify.
Between the poor communication, delivery risks, and lack of flexibility, I would not recommend ordering from Calecim.
2025年12月20日
自発的なレビュー
CALECIM® Professional からの回答
Dear Amy,
Thank you so much for taking the time to share your feedback — and most importantly, for being such a loyal customer. We truly appreciate your continued trust in CALECIM®, and we can see that you have placed 14 orders with us over time, which means a great deal to our team.
We’re very sorry for the inconvenience and frustration surrounding the delays and delivery experience with your recent order. After carefully reviewing your case, we can confirm that your order was divided into three separate shipments. Two of these shipments were delivered successfully, while the third part of the order was placed on hold in line with the instructions provided by you to our team. We have reached out to you regarding this third shipment, however we have not yet received your reply — once we hear back from you, we will be able to proceed with the next steps.
Our Customer Support team will also be following up again to provide the best available options for the remaining items.
This year, we experienced exceptionally high Black Friday volumes alongside stock replenishments being temporarily held up at customs, which unfortunately impacted dispatch timelines and led to split shipments in some cases. Even so, we recognise that clearer and more proactive communication should have been provided, and we sincerely apologise for the inconvenience caused — especially during the busy holiday season.
Thank you again for your loyalty and for sharing your experience — your feedback genuinely helps us improve the quality of service we deliver. If there is anything further we can support you with while our team follows up, please don’t hesitate to let us know.
Warm regards,
The CALECIM® Customer Care Team
Amazing products
Amazing products! I noticed improvements in my skin literally I overnight. There are countless expensive skincare products outv there Ive used for months & I never saw a difference in my skin. Im beyond excited for the long term health and look of my skin! Thank you Calecim for your amazing products
2025年12月19日
自発的なレビュー
Improve scalp health and hair density
My scalp was inflamed with itchiness/ redness/ and concerning hair loss. I tried red light therapy, minoxidil, and many expensive hair serum. Nothing brought consistent result. I am so glad I found and tried the hair serum. I followed the product instructions and saw amazing results. My scalp felt much more balanced and much less hair loss after the first couple of bottles. And I actually see lots of hair growth after for first couple of months. I am now in my 4th month of using this product and I can't be happier that I finally found a way to restore my hair density - less shedding, more growth and maintaining. I have been recommending this product to my friends and family.
2025年11月24日
Improved After a Little Public Encouragement
Update:
After my original review, a tracking number magically appeared — apparently all it needed was a public performance to materialize. The package showed up a couple of days later, which was honestly faster than I expected at that point. And yes, the free gift did make its grand entrance too, so credit where it’s due. The ending was much better than the beginning, even if the plot twist required a little nudge.
=============================
Placed my order on December 1, with their promise of shipping in 1–3 days. Cute promise — except nothing shipped. Instead, I got copy‑paste replies about “exceptionally high volume of Black Friday promotion orders.” Translation: we didn’t plan ahead, but we’ll pretend this is normal.
Then customer service assured me my order would be delivered on December 17. Delivered! Except… no tracking, no package, no surprise. Today is December 18, and I’m still waiting, though I must admit the suspense is almost theatrical.
And let’s not forget the complimentary gift they like to mention — according to other reviews, it has a habit of vanishing somewhere between promise and reality. I suppose mine will be joining that tradition.
The attitude is just as bad as the logistics. I was even considering subscribing — but why subscribe to a service that can’t even ship what you already paid for? If this is “professional,” I’d hate to see amateur hour.
2025年12月1日
自発的なレビュー
CALECIM® Professional からの回答
Dear Irina,
Thank you for taking the time to share your experience, and we are truly sorry for the frustration and inconvenience this situation has caused.
We would like to reassure you that your order was shipped on 17 December and is scheduled to be delivered today. Our customer care team has also reached out to you personally to keep you informed and provide reassurance regarding the delivery status.
While our email communications included an estimated delivery date, we sincerely apologise for the inaccuracy and for the lack of clarity this caused. The Black Friday period is the busiest time of the year for most companies, and despite careful planning, delays in shipping can unfortunately be unavoidable due to exceptionally high order volumes and courier constraints. That said, we fully understand how disappointing this is when expectations are not met.
Regarding the complimentary gift, this remains included as promised, and our team is ensuring everything associated with your order is fulfilled correctly.
We genuinely regret that this experience has impacted your confidence in our service. Your feedback is taken seriously and is being shared internally to help us improve both our logistics and communication moving forward.
Thank you for your patience, and we hope your order reaches you shortly as expected.
Warm regards,
Customer Care Team
CALECIM® Professional
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