We found bike tyres, bike tubes, bike spokes, bike riding shorts. Always great prices, shipping fast and could not be more pleased with our experience. Also, we signed up for email marketing and u... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Ordered bike tires, bike parts, etc from Cambria many times. Prices are very competitive and enjoy the free shipping in CA. Great customer service, very responsive and helpful the few times I had a qu... もっと見る
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The wheel set I ordered was actually out of stock. They were punctual with letting me know this, great communication, they even tossed in a little something for in inconvenience. But overall great c... もっと見る
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After having my EBike stolen I was able to find a replacement at Cambria with Jeff's help. The model of bike was very unique and three plus years old. Cambria assured me that the shipping from... もっと見る
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企業情報
当該企業による記述
At Cambria Bike we are passionate about sports, cycling and healthy living. We pride ourselves on the quality of the products we sell, speed of delivery and first-class customer service. Our mission is to “Sell the world’s coolest bikes from the best place on Earth”.
連絡先
Commerce Way 1645, 93446, Paso Robles, 英国
- Sales@cambriabike.com
- cambriabike.com
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 45%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Cambria Bike からの回答

Cambria Bike からの回答
Quick/prompt response when my order was…
Quick/prompt response when my order was incorrect.

Cambria Bike からの回答
This was my first purchase from Cambria…
This was my first purchase from Cambria and I will definitely keep them in mind in the future. The 100% elbow guards arrived quickly and were packaged well. Also couldn't beat the clearance pricing.

Cambria Bike からの回答
Terrible Customer Service and Returns Policy
I ordered a helmet from them, the helmet was great and looked good but was the wrong size, I needed to order a smaller size. If you read their website it states they don’t do exchanges but instead to return the item and order a new one because they can’t guarantee they will have it in stock.
So I go through their difficult return process of emailing their staff multiple times just to get a response, they say it’s approved and I can send the item back, but I have to pay for the shipping to send it back…. Let me get this straight, I bought this item, just need a different size so I need to pay to send it back and then buy another one and have to pay for their shipping to receive it once again? I reached out to their support asking for a shipping label and they said it would be $xx.xx to get a label through them. Again, why not just return it and send me the correct size.
I would not recommend purchasing from this company, their customer service is very poor.
Great customer service
Great customer service. Very knowledgeable staff. They do what they need to, and they don’t add unnecessary things to the cost. Honest and helpful!

Cambria Bike からの回答

Cambria Bike からの回答
The website and checkout was easy to…
The website and checkout was easy to navigate. However the quality of the helmet seems off. The padding feels different than the Leatt helmet I currently have and the visor is set too high and off center so it looks awkward. It also flips up and down too easily.
Difficult communication
Easy return once I found the online portal. Slow to response to emails. Sizing of some pads seems off, don't offer free return shipping.
Box was a little messed up no damage on…
Box was a little messed up no damage on the product other than that everything was great, good communication came relatively fast

Cambria Bike からの回答
I ordered a pair of shoes that didn't…
I ordered a pair of shoes that didn't fit correctly. I'm usually an 8.5 w so I sized up to a 9. When I received them, they were extremely small and uncomfortable. The return process was also difficult and confusing and I ended up having to pay for shipping twice for something that was out of my control.
I never got my order
I never got my order. I sent several emails, called and left several messages. I finally got a call back, and was told my wheel got taken by the wrong carrier, there's no way to get another one (I find it hard to believe I got THE LAST atlas wheel raceface will make). I was told there was to be a DT Swiss DH wheel ordered, I haven't heard anything since that call which was on Tuesday, August 11.
The product was at a great price and…
The product was at a great price and the product reviews helped with my choice. It shipped fast and arrived in great condition. The knee pads are great so far!

Cambria Bike からの回答
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