Camden & Co レビュー 

174
TrustScore 5段階評価の4

4.0

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I came across Camden & Co on Instagram and as someone who spends more than I'd care to admit on home accessories I was naturally intrigued. I now own 4 styles of Camden & Co cushions which are spread... もっと見る

企業が回答しました

5つ星のうち1の評価

I received my order and it was damaged. I did ask for a full refund which i did get but was charged for the delivery. So not entirely happy. I did offer to send the item back and was told no need. I d... もっと見る

5つ星のうち5の評価

Ordered a lovely small vase which unfortunately arrived broken during transit. Emailed Kelly at Camden and they responded straight away and sent out a replacement which arrived perfect. Thankyou so m... もっと見る

企業が回答しました

5つ星のうち5の評価

I ordered a set of cushion covers from here and accidentally put an old shipping address into the delivery info section when I was paying.I contacted Camden and Co and spoke with Louise, who sorted th... もっと見る

企業が回答しました

企業情報

  1. 家具店
  2. インテリア デザイン店
  3. 家具の付属品

当該企業による記述

Camden & Co was created from a love and passion for interior design. Having sourced items for friends and family for years, we decided it was the right time to bring curated collections of quality homeware products, soft furnishings and decor to a wider market. At Camden & Co, we pride ourselves on having a beautiful selection of home interior pieces that offer high end quality at reasonable price points, bringing a touch of affordable luxury to your home interiors.


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4.0

ほぼ満足

TrustScore 5段階評価の4

174件のレビュー

5つ星
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ネガティブなレビューの 8%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(174)

過去12か月のレビュー数: 46

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Happy with my order ( a set of 4…

Happy with my order ( a set of 4 cushions). They arrived fast and were packed beautifully.

2025年4月17日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Alison, thank you for taking the time to leave us a review, we're so pleased you're happy with your new cushions. Best wishes, team Camden

5つ星のうち5の評価

Ordered a set of boxes from here…

Ordered a set of boxes from here recently and I just love them! Had loads of compliments on them from friends who have been round.

2025年4月16日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Maureen, thank you for your lovely review! We're so happy to hear you love your boxes. Best wishes, team Camden

5つ星のうち5の評価

I'm so happy with the quality of my…

I'm so happy with the quality of my cushions. I ordered two gold crackle ones and two cream textured ones and they look great in our bedroom.

2025年4月15日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Joanna, thank you for taking the time to leave us a review. We're so pleased to hear that you love your order. Best wishes, team Camden

5つ星のうち1の評価

Spent £80.00 which does not reflect the…

Spent £80.00 on dried pampas which does not reflect the quality of the product. We have been in correspondence with the company who after continuing emails still haven’t offered any solution. They believe that because we did this review (hours) before alerting them they cannot now assist us. The best opportunity to ensure a positive outcome is how a complaint is dealt with and they have failed. They insist that they take “ we take customer service seriously and had we been made aware of the issue then we'd have been more than happy to put it right. I'm sure you can understand that there's absolutely nothing we can do to rectify a situation if issues aren't raised with us. We weren't aware of the problem until you put up the review, so we weren't aware there was anything to rectify until that point.

Again, I offer my sincerest apologies and wish you well.”.

Can someone please tell me - am I missing the point or is Louise? Why can they now not assist?

2025年4月1日
Camden & Co ロゴ

Camden & Co からの回答

Hi David, I'm sorry to hear you're disappointed with your pampas order. I can't see any communications from you just yet, but if you would like to email us at info@camdenandco.co.uk we can look to get any issues resolved for you. Kind regards.

5つ星のうち5の評価

Luxury Homeware and Excellent Company

Absolutely cannot fault Camden & Co Home. The products were shipped fast. Beautiful cushions, may I add! They have gone perfectly in our bedroom and I am so pleased with them! Pure luxury! Thank you!

2025年4月4日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Victoria, thank you for the lovely review! We're so pleased to hear you love your cushions. Best wishes, team Camden

5つ星のうち5の評価

I've ordered a coffee table tray and…

I've ordered a coffee table tray and few other things from them and the quality is good and delivery was on time.

2025年4月5日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Kathryn, we're so happy to hear you love your items from us, and thank you for taking the time to leave us a review. Best wishes, team Camden

5つ星のうち5の評価

I've been trying to get hold of some of…

I've been trying to get hold of some of the leather storage boxes for a while but they keep selling out. Finally managed to get hold of a set last week and I love them.

2025年3月30日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Nicola, thank you for taking the time to leave us a review, we're so pleased to hear you love your boxes! Best wishes, team Camden

5つ星のうち5の評価

I came across Camden & Co on Instagram…

I came across Camden & Co on Instagram and as someone who spends more than I'd care to admit on home accessories I was naturally intrigued. I now own 4 styles of Camden & Co cushions which are spread throughout my house, as well as a couple of throws, some boxes a coffee table tray and a vase. Needless to say I'm a very happy repeat customer! I absolutely love this store and keep coming back again and again because I'm obsessed.

2025年3月29日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Katie, thank you so much for taking the time to leave us a review, and for your repeat custom! We're so happy to hear you love our range! Best wishes, team Camden

5つ星のうち5の評価

I have a lovely marble chopping board…

I have a lovely marble chopping board from the kitchen range. Good value for the quality of item.

2025年3月28日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Eleanor, thank you so much for taking the time to leave us a review! We're so pleased to hear you love your new chopping board. Best wishes, team Camden

5つ星のうち1の評価

Yet again

Yet again, I had to chase up my return after no reply. Eventually after a couple messages I sent I get a gift voucher for half the amount of my purchase. I only received half of my order for a set of 3 cushions. This order wasn’t fulfilled and the 3 cushions I did receive were flat, a different colour to online and the pattern is only on the front of the cushion and not on the reverse…not shown online, these were purchased as a set shown online and I didn’t receive this. My order wasnt fulfilled. Your communication has been non existent until I posted on trustpilot and I am still chasing my refund. This company is clearly going under as there is now no Facebook page and other complaints show the same regarding cushions and your responses have been very dismissive. Also the returns address doesn’t exist, been to 2 different post offices and they are unable to find it or amend the details manually as per email from Camden and Co. I had to send it to an estate agent addressed to the same building and pay tracked and signed for next day delivery to make sure this was definitely received and hopefully passed on.

2025年3月28日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Louise, you received a full refund for the items lost in the Evri system, and a gift voucher for the half that you did receive which was returned to us. This was done as a gesture of goodwill as you were quite far outside of the returns window. Whilst we were initially responsive, we have been forced to cease communications with you after you were abusive to members of our team, including swearing and other threatening and foul language. This is not something that our team should have to tolerate. Your claims about our Facebook page and address are completely false, anyone reading this is very welcome to check this as they will see both are absolutely fine. We believe the claims about our returns address were made as an excuse for missing the returns window by quite some time as we have no other issues receiving returns or other post at all. We provided the voucher in an attempt to resolve this for you in spite of you missing the returns window, and we're sorry the resolution is not what you wanted. Regards.

5つ星のうち5の評価

Good customer service from Lucy who…

Good customer service from Lucy who sent me a replacement order when my cushions went walkabouts with Evri. Thank you, the cushions are stunning.

2025年3月27日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Lorna, thank you for taking the time to leave us a review! We're so pleased you love your new cushions and will make sure to pass your comments on to Lucy. Best wishes, team Camden

5つ星のうち5の評価

My friend tagged me in a Facebook…

My friend tagged me in a Facebook advert when I was looking for some new accessories following redecorating my house so this website was recommend to me as she had already ordered. I was happy with my order which arrived promptly.

2025年3月26日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Thank you for your review Jennifer! We're so pleased to hear you're happy with your order. Best wishes, team Camden

5つ星のうち5の評価

Candles smell amazing

Candles smell amazing, thanks.

2025年3月25日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Thank you for taking the time to leave us a review Rebecca, we're so happy you love our candles! Best wishes, team Camden

5つ星のうち5の評価

Everything I've ordered has been…

Everything I've ordered has been excellent so far, fast delivery usually and good customer service on one occasion when I had a delivery problem that was the fault of Evri. A lady called Louise sorted it quickly for me and I had the items the next day.

2025年3月24日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Thank you for the lovely review Stella, we're so happy you've loved your orders with us so far. Best wishes, team Camden

5つ星のうち5の評価

I got some lovely kitchen items as a…

I got some lovely kitchen items as a moving in present for friends. They came in a beautiful gift box, well presented and ready to give straight to them. All were very well received too by the recipients.

2025年3月23日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Beryl, thank you for your lovely review! We're so pleased to hear your friends loved their new kitchen items. Best wishes, team Camden

5つ星のうち1の評価

They sent me out dodgy samples very…

They sent me out dodgy samples very cheeky accusing of using me of using them!!! They were returned the next day. How the hell could I have used them when they were clearly too small. talking complete rubbish.sent pics of what they said i had damaged however these were clearly samples they said so in their email!! They have Refused to refund £57 avoid at all costs Not all it's made up to be. Anyone can show pretty photos
Show quoted

2025年2月4日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Mandy, I'm really sorry to hear you're not happy with our returns policy. We have sent over images of the damaged/freyed items you returned via email but have not had a response to this. We are unable to issue a refund where items have visible signs of use and/or damage. This is not a policy that is exclusive to us, it is a policy that tends to be adopted by retailers across the board as damaged and used items are not in a saleable condition. Kind regards.

5つ星のうち5の評価

On my third order now from Camden and…

On my third order now from Camden and Co. All items have been of great quality, I especially love the throws I have ordered from here.

2025年3月21日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Veronica, we're so pleased to hear you've been happy with all of your orders with us! Best wishes, team Camden

5つ星のうち2の評価
Camden & Co ロゴ

Camden & Co からの回答

Hi Paula, I can see your order was only placed a few days ago and is on it's way to you. The tracking information was sent to you via email, but can also be found here: https://www.evri.com/track/parcel/H01M8A0069300275/details
We haven't had any communications to express any concerns directly, so we hope you'll consider revising your review once the item arrives with you.
Best regards.

5つ星のうち5の評価

Second time ordering from this company…

Second time ordering from this company once again excellent communication great service quick delivery cushions of very high quality over the moon with my order highly recommend 👌

2025年3月17日
Camden & Co ロゴ

Camden & Co からの回答

Hi Yvonne, thank you so much for taking the time to leave us a review, we're so pleased to hear you're happy with your purchases. Best wishes, team Camden

5つ星のうち5の評価

I didn't received my order on schedule…

I didn't received my order on schedule so decided to contact them. They got back to me promptly and the issue was that the parcel was delivered to my neighbor by mistake. I retrieved my parcel and the cushions are lovely. I'd like to give a shout out to Lucy from the CS team, she was friendly and professional.

2025年3月16日
自発的なレビュー
Camden & Co ロゴ

Camden & Co からの回答

Hi Shane, thank you for your lovely review! We're so pleased to hear you were happy with the service provided. Best wishes, team Camden

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