CanaDream RV - Vancouver レビュー 

Nice welcome, good insturctions, nice check-out
It was well managed from the beginning thoughout the return of the vehicle.

When we received the RV, the fuel tank was almost empty. (In red)
I asked to feul the RV so we could give it back with a full fuel tank.
That was not possible.
Impossible to give the RV back at the end of our trip without giving more feul back. As we would not take the risk to be out of feul.
By returning the RV, we had to make an appointment. Unfortunately all the free slots where booked before we could do it. (The day of receiving the link),
So we had to pay an extra fee to bring back the RV at 11am, the day that was confirmed. (11am in early when you booked the RV until that day)

Very smooth vehicle takeover and return process, highly standardized and well prepared. Vehicle was clean and ready to go, packed already with all the extras we booked.

magnificent nature, friendly people, reliable vehicles

Der Truckcamper entsprach vollkommen dem angebotenen Produkt. Das Personal war sehr freundlich, bei Ankunft und Abgabe herrschte eine angenehme Atmosphäre. Lediglich die kurzfristig angekündigten Zusatzkosten, wenn man das Fahrzeug schon früh abholen möchte, fanden wir übertrieben.

over all we had a good experience with CanaDream RV, apart from not getting the RV we thought we had booked

Faire Preise, super Fahrzeuge, freundliches Personal.
Gemieteter RV in Neuwagenzustand, Aufbau Top und gemäss Bilder. Bei vorgängigem Kontakt jeweils innert kürzester Zeit eine Antwort.
Gerne wieder!

All went smooth, quick and uncomplicated. Friendly, helpfull staff. RV in perfect condition.

Hi. The van was perfect, staff friendly and helpful, check-in and out easy and convenient.

Some comments:
1. the pick up/drop off time thing was unexpected. I thought I was booking to pick up at 1pm drop off at 1 pm. Maybe it's in the small print? I don't know, I was busy getting ready to travel and didn't read much small print. It would be really helpful if you could flag this in advance.

We ended up with an 8.30 am return. We felt a bit cheated. 8.30 am is a very inconvenient time to return a van on the last day of a holiday. This means either camping near your base (in Vancouver), which is in an industrial area...not good camping; or getting up very early. It just didn't work. We returned it late (before 10 am) and your staff were nice about it, but it was unwanted stress. Also, if I collect a hire car at 1pm, I return it at 1pm. With the van we picked up at 2pm and returned it 8.30am...that means I feel like I paid for 5.5 hours that I never got. I appreciate this is all about turnaround and so on, but that isn't my problem, it's yours. In effect I feel like I paid Canadream to turn the van around for the next customer. Overall: it made for a bad customer experience. This is enough to mean that next time I will look at other companies to see if I can get a better pick up/drop off experience.

2. Minor but annoying: the smoke detector was very sensitive. Every time we cooked we removed it. This is not good. And first time it was a terrible shock. And, yes, we did all the ventilation, fans and so on, but still the alarm went off when we made a cup of tea.

Other than that: it was great.

Easy pick-up, friendly staff and the RV was brand-new.

Es war alles sehr professionell, die Übergabe hat etwas länger gedauert, da sehr viele Leute ihre Wohnmobile übergeben haben. Es wurde gut erklärt und ein entstandener Schaden schnell behoben.
Die Fahrzeuge sind gut ausgestattet, aber für europäische Verhältnisse relativ klapprig.
Einige Kabel schauen unter der Küche hervor, laut Personal ist das aber normal.
Auch die Möbel sind zum Teil aus gehakt oder Schrauben halten nicht.
Auch wurde bei der Reinigung nicht alles gefunden. Wir haben noch Lebensmittel und ein ganz wenig Mühe gefunden.

We had 84 days in our RV which was perfect for our needs. The whole experience from enquiry to booking to returning the vehicle was seemless. Staff were extremely helpful and the info and videos made things easy. Thank you Canadream!

Pick-up and drop-off was easy.
We rented a deluxe van and it was in generally good condition. We did have some issues requiring repair, and support from Canadream in arranging timely repairs enroute was excellent.

everything worked out perfect… we had a flat tire and they helped us immediatly to have it fixed. thanks for making pur holiday kind of perfect?!

Clear and timely communication leading up to the rental. Smooth pick up and drop off.

The RV we rented was very dirty, I had to clean out before we went on our trip. I also cleaned it and sent it back in better condition than it was when we got it when we got back from our trip the shower and you can also tell that the front windshield had leaked at one time because of the big water stain on the headliner above the driver I’m passenger seats. Customer service here is a bit of a confusion not one person knows what the other person is talking about. It seems very juvenile blankets were very stiff. I’m not comfortable to sleep in. We do not recommend renting an RV that has a split mattress or a slide out where the bed is. We also noticed a mildew smell or maybe mould smell couldn’t quite track it down. We notified the customer service desk when we dropped off the RV and they had nothing to say about it. We were also half an hour late due to traffic on our way out to drop the RV off and they wanted to charge us $150 after we had spent $10,000 on and Rv and had these issues.

Really nice RV with all we needed and easy to operate. The mattress was a bit worn and left us both lying in the middle at night. The check in took ages despite having done the online check in required. Everything happened in slow motion with the assigned employee. Returning the RV went really smooth though. Despite the check in we were very happy with everything and would be happy to use CanaDream again.

With a useable sunshade or even the option to use it and more than each 3 pieces cutlery it woud have been a 5 star rating.

Super Betreuung während des gesamten Mietdauer. Wir hatten Anfänglich Probleme mit dem Slide Out, Ein Email und eint Techniker hat uns zurückgerufen und wir konnten die Kalibrierung vornehmen. Super Service Danke

Q1: Thank you for taking the time to provide us with your feedback, could you please tell us the reason for your score - a 7 out of 10.

We booked 2 RV's for a party of 7 adults booking via TravelHome / En Route). Online check in takes a lot of time so the pick up time for both RV's were different. I called to change the time to the same time.. This was not possible as it was very busy on the pick up date. Fine, but show some client friendliness and understanding.. The customer service employee was a not very understanding unfortunately. In the end both parties could check in at the same time(45 and 15 min later than booked time). Check in and explanation RV etc was very different for both. Party 1 (the easy RV with explainations online and in book) check in took a very long time (45 min) , Party 2 check in (a new type of RV was done in half the time ?, and therefor some issues with hot water.

The RV for party 1 missed 2 camping chairs. We sent an email about this and got the purchase of 2 chairs refunded. Due to the short explanation for the RV for driver 2 (a new model RV) we had troubles getting the hot water fixed. Explanation in the book or online is for other model RV's . We had to call and mail your customer services various times (thankfully we had an eSim for Canada otherwise it would have cost us quit a bit) but were eventually very adequately helped.

Please update your online explanation and also the printed version with regards to your new RV model. It took us and your help desk a long time to figure out what the reason was for no hot water...

The third driver for the large RV was charged unfortunately, but we did get it refunded when returning the RV. The RV for Me (name blanked out) missed an fitted under sheet for the 5th bed. We did report that via mail. No refund nor reaction

Cleanliness of RV at pickup was fine.

You were very easy about being 10-15 min late for the time handing in the RV. Check in controls of borg Rv's were easy and client friendly. Thank you.