CanaDream RV - Vancouver レビュー 

853
•
TrustScore 5段階評価の4.5

4.3

92 Street 8223, V4G 0A4 Delta, British Columbia, CA

•

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

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5つ星のうち4の評価

The RV we had was wizard, and easy to drive. The how to guides were helpful and easy to understand and we soon got into the hang of hooking up at sites and keeping tabs on the content of the tanks. Wh... もっと見る

5つ星のうち4の評価

The pick-up and drop-off of the RV went smooth. The user manual in mother tongue was very helpful. The equipment (kitchen kid) could have been more extensive. Returning the car was a bit chaotic du... もっと見る

5つ星のうち5の評価

The competent team at Canadream handled everything excellently, ensuring that the vehicle handover at the start and end of the trip went quickly and smoothly. The vehicle was perfectly equipped and re... もっと見る

企業が回答しました

5つ星のうち5の評価

The camper van was squeaky clean and in tip-top condition. Their customer service was also fantastic. The staff were very respectful and helpful at every step. I had a minor incident during the trip w... もっと見る

企業が回答しました


企業情報

  1. RV車レンタル代理店
  2. ・
  3. RV 販売店

当該企業による記述

CanaDream is Canada's premier brand in RV Rentals and RV sales. Established in 1994 and with 7 locations across Canada (Vancouver, Calgary, Edmonton, Whitehorse, Toronto, Montreal and Halifax), we boast one of the largest and most modern fleet of RV Rental vehicles from compact 2 berth Campers to large 7 berth family size Class C Motorhomes. From small beginnings in the 1990s, CanaDream has grown into one of the largest RV rental and sales companies in Canada. The company’s leadership position has been achieved through a combination of investments in experienced and well-trained Crew members at all locations, proprietary technology and continual investment, upgrading and maintenance of its systems and RV fleet. In 2022, CanaDream became part of the thl (Tourism Holdings Limited) Group of companies. Our focus is to deliver the most exceptional experience for our Guests and Customers as they experience Canada at their own pace. CanaDream has the only certified "Winter Ready" RV (the Maxi Motorhome), designed to allow full use of the water facilities in temperatures as low as -30 degrees C. CanaDream offers a wide range of help and support to Guests planning and travelling on their RV Rental vacations - with over 40 pre-planned itineraries to chose from, free membership of the CanaDream Club and exclusive fuel savings ... just some of the benefits for CanaDream Guests. Through its RV rental and sales fleets, CanaDream provides Guests and Customers with the means to discover their own piece of Canada. While some would say CanaDream is an RV Rental Company, CanaDream prefers to say their product is Canada and the memories their Guests and Customers share with family and friends of their experience of Canada at their own pace in a CanaDream RV.

Experience Canada at your own pace!

当該企業による記述

Create lifelong memories on the road with CanaDream
We are fully committed to providing the WOW factor from our Guest service to our incredible RVs.

連絡先

  • 92 Street 8223, V4G 0A4, Delta, British Columbia, カナダ

  • 1-403-259-5447

Start Planning your Dream Road Trip

Experience Canada at your own pace with our great deals!

4.3

優良

TrustScore 5段階評価の4.5

853件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.3

すべてのレビュー

(853)

過去12か月のレビュー数: 1,460件

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5つ星のうち4の評価

We had a fantastic time with our RV

We had a fantastic time with our CanaDream RV (SCV). Both the pick-up and the drop-off were simple, smooth, and completed very quickly.

The RV itself was perfect for the two of us and offered more than enough space—not only in terms of storage, but also for moving around comfortably, especially with the slide-out extended. The bed was very comfortable, and we slept well throughout the trip.

During our three-week journey (Vancouver, Vancouver Island, Whistler, Wells Gray, Jasper, Banff, Calgary, Revelstoke, and back to Vancouver), we didn't experience any issues at all, so we never had to use the roadside assistance service.

There are just a few small things that would have made our CanaDream experience absolutely perfect:

1. We rented the lawn chairs as an extra. It would be very convenient if a small camping table were included with the chairs, so there would be somewhere to put food, drinks, card games, etc.
2. We also rented the coffee maker, but unfortunately the supply of coffee filters only lasted for a few days (even though we only made coffee in the mornings). It's easy enough to buy coffee filters at a supermarket, but since they are only sold in packs of 100, we had to throw the remaining filters away at the end of our trip because we had no use for them back home. It would be great if the number of coffee filters provided at least matched the number of days the RV is rented.
3. The broom in our RV was already quite worn out. Sometimes it shed more bristles while sweeping than it actually picked up dirt.

These were only minor issues, though. Overall, we were extremely satisfied with our experience and would happily recommend CanaDream to anyone planning an RV trip through Canada.

2026年7月24日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We are so happy to hear you had a fantastic time on your three-week RV adventure across Canada! It sounds like you made some incredible memories, and we appreciate you choosing us for your trip.

We also truly value your detailed feedback regarding the lawn chairs, coffee filters, and broom. We are always looking for ways to improve our services and offerings, and your suggestions are incredibly helpful. We will certainly consider your ideas for including a small camping table with chair rentals and adjusting the coffee filter supply. We are also addressing the issue with the broom to ensure our equipment is always in excellent condition.

Thank you again for your kind words and for recommending us. We hope to welcome you back for another Canadian RV experience in the future!

5つ星のうち5の評価

Everything worked perfectly!

Everything worked perfectly. The car was new, the „camptop“ an old one.
The crew was very friendly.

2026年7月24日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We are delighted you enjoyed your experience and our friendly crew! We appreciate your feedback regarding the camptop.

5つ星のうち5の評価

Perfect holiday

Everything was nicely organized. The team was very flexible and we got our RV early before the scheduled pickup time. RV was very clean and almost brand new. Features of the RV were explained very well by the CanaDream-team.
All in all a very pleasent experience.

2026年7月21日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We are so delighted to hear that everything was nicely organized and that our team's flexibility allowed you to pick up your RV early! It's wonderful to know that the vehicle was clean and almost brand new, and that its features were explained so well. We're thrilled you had such a pleasant experience!

5つ星のうち5の評価

Alles Super

Wir hatten vom 9. - 20. Juli 2026 einen Camper von CanaDream und waren äusserst zufrieden. Die Qualität und die Sauberkeit des RVs waren spitzenklasse. Wir fuhren damit von Calgary über Banff, Jasper nach Peachland und haben den RV dann in Vancouver abgegeben. Erwähnen möchte ich ebenfalls die Freundlichkeit des Personals, besonders in Vancouver (Tony und ihr Team). Wir werden sicher bald wieder einen RV bei CanaDream buchen.

2026年7月22日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Wow, vielen Dank für die tolle Bewertung! Wir freuen uns sehr, dass Sie eine so schöne Erfahrung gemacht haben. Wir geben unser Bestes, um all unseren Kunden ein außergewöhnliches Erlebnis zu bieten, und unser Team freut sich über Ihr Feedback. Wir wissen, dass es bei Wohnmobilvermietungen viele Möglichkeiten gibt und sind sehr froh, dass Sie sich für uns entschieden haben. Wir freuen uns darauf, Sie bald wieder bei uns begrüßen zu dürfen und bedanken uns nochmals herzlich für die 5-Sterne-Bewertung!

5つ星のうち2の評価

Issues for Canadream to improve on.

1. The Vancouver pickup in Delta is too far from public transport and it is not straight forward to get to and from the airport to Delta.
2. The loyalty discount card was not valid, and we had to pay the full amount for petrol everywhere.
3. The van did not come with blackout curtains for the rear windows, so anyone could see in if the interior lights were on. OK if the lights are off, but changing clothes in the van, well, there is no privacy unless the van was backed up against a wall or hedge or the like.
4. Not being able to use the awning was a real let down as in some areas it was really hot and the van really heated up to the point where the AC unit did not cool the van down sufficiently.
5. In the places that it was cold, the heater didn't work. At best it blew cool air.

2026年7月22日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you for sharing your detailed feedback. We understand how the location accessibility, unavailable fuel discount, lack of privacy coverings, restricted awning use, and heating issues affected the comfort and convenience of your trip. Your comments have been shared with our team for review.

5つ星のうち5の評価

Everything was fine.

All the service staff were very friendly. The handover and return went smoothly. The RV was in good, clean condition upon pickup. Any defects were conscientiously documented. We would rent an RV from Canadream again anytime. Many thanks for the wonderful and positive experience with Canadream.

2026年7月20日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you for your wonderful review! We're so pleased to hear that our service staff were friendly and that both the handover and return of the RV went smoothly. We're also glad the RV was in great condition and that any defects were documented. We look forward to welcoming you back for another rental!

5つ星のうち1の評価

Hired a 31 foot RV with a king sized…

Hired a 31 foot RV with a king sized rear bed only supplied with double sized bedding. Also could not use the on board shower due to leaking across the habitation floor in front of the kitchen. Several other minor issues not expected with a RV that only had 6000 miles on the clock. Canadream response, buy extra bedding and claim back! Didn’t report shower leak until our return along with other minor issues, as we wanted to enjoy our trip shore and minor issues fell on deaf ears, our experience with Canadream was disappointing to say the least.

2026年6月4日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you for sharing your experience. We understand how disappointing it was to receive incorrectly sized bedding and be unable to use the shower because of a leak, particularly in such a low-mileage vehicle. Your comments regarding the vehicle preparation, equipment, and follow-up have been shared with our team for review. Please contact Guest Services at guestservice@canadream.com so the details of your rental can be reviewed directly.

5つ星のうち4の評価

Our 12th rental throughout the world

Good, clean, modern, full of amenities vehicle, but I would have even had paid extra insurance for the ability to be able to use the included but disabled awning. Also would have been better to have included a folding table to go with rented chairs and a small bbq to cook outside.

2026年7月13日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We appreciate your feedback on the vehicle's amenities. We understand your desire for an operational awning and additional outdoor equipment. We are always looking for ways to enhance our offerings and will consider your suggestions for future improvements.

5つ星のうち5の評価

Fantastic experience

Fantastic experience! Punctuality, cleanliness, and ease of booking and use. Recommended.

2026年7月13日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We are so pleased to hear you had such a fantastic experience with us! We truly appreciate your kind words regarding our punctuality, cleanliness, and the ease of our booking and service.

5つ星のうち5の評価

Confortable camper and excellent…

Confortable camper and excellent service from houtsoort during pick-up and arrival: comfort for three weeks Vancouver Island

2026年7月20日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you for your wonderful review and the five stars! We are so pleased to hear that you enjoyed a comfortable three weeks exploring Vancouver Island and that our service met your expectations. It's truly rewarding to know we contributed to such a positive experience.

5つ星のうち4の評価

Everything was great

Everything was great. The handover was very smooth. The mattresses were not great I did suggest they should replace more regularly. The kitchen kit is great but you could provide more kitchen equipment like proper washing up liquid and an antibacterial cleaning spray. We bought it to leave for the next guests but doubt it was passed on. But it was immaculate and we had the best time ever

2026年7月12日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We appreciate your kind words about the smooth handover and immaculate condition. We're truly sorry the mattresses weren't to your liking and for the lack of certain kitchen supplies. We are actively looking into upgrading our mattresses and will ensure more comprehensive cleaning provisions are available for future guests.

5つ星のうち5の評価

Das Fahrzeug war in einem sehr guten…

Das Fahrzeug war in einem sehr guten Zustand.

2026年7月10日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

vielen Dank für die tolle Bewertung! Wir freuen uns zu hören, dass das Fahrzeug in einem sehr guten Zustand war und Sie eine positive Erfahrung mit uns gemacht haben.

5つ星のうち3の評価

Pickup and drop-off fees need to go.

As a repeat customer I would like to say that I loved almost everything about the rental experience. The website is easy to navigate, the staff at pickup/drop-off were wonderful, the RV unit was new and fantastic. But why am I charged extra fees for pickup and drop off? How can the “free” times be completely reserved? It’s a complete money grab and absolutely ridiculous that I have to pay to pickup and drop-off the thing I’m already paying to rent.

2026年7月16日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

Thank you for your continued loyalty and for sharing your feedback. We're delighted to hear that you found our website easy to navigate, and that our team at pickup and drop-off provided wonderful service. We also appreciate your positive comments about the RV unit.

We understand your frustration regarding the additional fees for pickup and drop-off, and we apologize if the availability of our complimentary time slots caused inconvenience. We value your business and are always looking for ways to improve our services.

5つ星のうち4の評価

See above

The communication with the company was good. The RV operated satisfactorily.
Good on the road support.

Not enough Flexibility around drop off time.
Did not agree with having to pay for hand-over demonstration. Should be mandatory and included.
Agent didn’t want talk about Engine? Oil. Water
Agent didn’t know solar generation capacity.
Didn’t point out fire extinguisher.
Didn’t point out circuit breakers.
Didn’t know Black/Grey water capacity?
Didn’t know Gas capacity?
We don’t agree with having to Pay for generator. We pay for the petrol that runs it.
Shouldn’t have to pay for blocks and chairs.
Should just take any damage/loss out of the bond we pay.

2026年7月1日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We appreciate you sharing your feedback regarding your recent RV experience. We are glad to hear that our communication, RV operation, and road support met your expectations. We understand your concerns about the drop-off flexibility, the cost of the handover demonstration, and the additional charges for the generator, blocks, and chairs. We are also reviewing the training provided to our agents to ensure they can comprehensively answer all operational questions, including those about engine specifics, solar capacity, safety equipment, and fluid capacities. Your insights are invaluable as we continuously work to improve our services and policies for all our customers.

5つ星のうち4の評価

Everything works as it should

Everything works as it should, and pick up and drop off were seamless and we'll organized.
However the unit we were given was not what we needed or ordered. The upgrade given was not what we needed! We needed a walk-around bed for me because of mobility limitations for my unit were given was really difficult for me to to crawl into from the end of the bed. There were no only 2 of us so we didn't need your upgrade for sleeping for 6.

2026年6月16日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We appreciate you sharing your experience and are glad to hear the pick-up and drop-off were smooth. We sincerely regret that the unit provided did not meet your specific needs regarding the bed type, especially given your mobility limitations. We understand how crucial a walk-around bed was for your comfort, and we acknowledge that the upgrade did not align with your requirements. Your feedback helps us improve our allocation process.

5つ星のうち5の評価

Zuverlässig

Zuverlässig, termin- und Vertragstreu. Unkomplizierte Abwicklung. Im Befarfsfall schnell erreichbar bei zügiger Reaktion.
Personal kompetent und hilfsbereit.

2026年7月14日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

vielen Dank für die wunderbare Bewertung! Wir freuen uns zu hören, dass der Ablauf zuverlässig, unkompliziert und gut durch unser Team unterstützt wurde. Es ist auch schön zu wissen, dass unsere Mitarbeiter hilfsbereit, kompetent und bei Bedarf schnell erreichbar waren.

Vielen Dank nochmals, dass Sie sich für uns entschieden haben.

5つ星のうち5の評価

Excellent overall service

Booking process easy, collection and drop off really simple and great service.

2026年7月14日
CanaDream RV  - Vancouver ロゴ

CanaDream RV - Vancouver からの回答

We are delighted to hear that you found our booking process easy and the collection and drop-off simple. It was a pleasure to provide you with great service!

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