Candy UK レビュー 

Impossible to register microwave oven for warranty. This should be easy. Shocking to me

Acquistato condizionatore 12000 Btu. Appena montato, presentava una forte vibrazione interna dal motore esterno. Apro richiesta assistenza, mandano tecnico che prova a ripararlo ma senza successo. Mi chiedono foto e video dell'evidenza che il rumore persista, ed ora mi dicono che non ha difetti e me lo devo tenere così. Complimenti vivissimi!

Acquistato una cucina di mondo convenienza. Comprato pacchetto Candy ed il forno perdeva acqua rischiando pure di rovinare la cucina. Uscito il tecnico ha detto che purtroppo questi forni fanno troppa condensa . assurdo. Come fanno a vendere un prodotto così? Purtroppo ho dovuto cambiare marca e acquistarne uno nuovo.

Appareil acheté sur le site Darty mais chez un revendeur Icoza. J ai été trop vite pour valider je pensais acheter chez Darty. Je ne cherche pas du prix mais le service en cas de problème. J ai déjà eu besoin du SAV Darty et franchement rien à dire. Mais la 2ans pour régler un litige toujours pas terminé sur un appareil lavage séchage candy qui a fonctionné 2 mois. J ai eu affaire à 3 SAV icoza candy Haier et je vous parle pas des numéros de téléphone différents entre les services interne.Aujourd’hui je suis à 50 mail et 34 appels. Ils essayent de vous avoir à l usure avec leur procédure. Si vous validez pas un rdv dans les 10jours il ferme le dossier et il faut reprendre depuis le début. Pour aller au bout du dossier j ai pris 2 jours de congé pour une soi-disante visio qui n’a jamais eu lieu juste un appel normal (on me demande une visio pour voir les mêmes chose que les photos déjà envoyées) et après pour le technicien. Même eux ils y retrouvent pas entre leur services. Pour avoir le service remplacement il faut passer par le service relation client et quand vous appelez 20 minutes avant la fermeture on vous transfère et ça coupe donc je rappelle le service client on vous dit: Bijour Mr il faudrait appeler encore plutôt ou 15 minutes après l ouverture car les pauses déjeuner sont parfois prolongées. Non mais je rêve je suis oú pour avoir des réponses comment ça ? Je pourrais encore approfondir mais je pense qu’on est déjà pas mal dans la qualité de service. Ils ont même essayé de ne pas payer en jouant sur la date de commande qui avais 2 ans mais pas de chance pour eux ma date de facture avais moins de 2 ans. Malgré qu’il y avait déjà 10 mails depuis le début du problème 2 mois après mon achat. Ils voulaient se débarrasser du dossier sans payer.

The worst dryer I have ever owned. The candy smart 😤 omg the contant frustration with this thing is unmatched !! It very rarely turns on 1st try , you have to open and close door numerous times , switch between settings just to hwt the bloody thing spinning and when it finally does get going it turns itself off after 5 mins !! This isnt a maintenance or user issue because its been doing it feom the day i bought it . Hate the thing with a passion

Washer / Dryer stopped working, 3 years old. 27/3 Tried to contact candy, 20 minutes on to Eve, AI. Terrible experience, got through to human and booked appt on 2/4. I rang on 1/4 as wanted to see if they had a time booked and reservation was not there even though had a confirmation. Rebooked for 8/4. Got text message at 4.40pm on 7/4 to advise technician sick and had to rebook. Rang again, many apologies and booked again for 10/4. Hopefully got a morning appointment as Tenant now taken 3 days off to ensure she home. Carried at just after 12 noon buzzed buzzer of flat, left after 30 seconds, thankfully have cctv. Now booked for 13/4. Tenant now without machine for over 3 weeks. Staff polite but extremely poor service. I would not recommend sadly. Still wait regarding complaint and to get machine fixed.

My Candy washing machine is the worst one of any make that I have owned. I so noisy that it’s about 95db on a spin of 800 to 1400 RPM. The smart touch is about as much use as a Chocolate tea pot. Its wash isn’t bad but its spinning is noisy and not very efficient. It’s just 3 years old and the heating element has failed but I live in a soft water area and still use water softener like Calgon. I couldn’t recommend this washer for anything.

Our washing machine was installed and on first use, water poured from the front. We contacted candy and - without anyone looking at our machine - they told us this is a “regular thing” that happens a lot, and we’d need a part changed on the door. Over a month and countless phone calls later, they still haven’t fixed it - they say there is a part on order to repair it but they keep stalling. We’ve spent almost as much doing laundry as the cost of a new washing machine.

Bought a Candy tumble dryer in January 2024 and it stopped working in March 2024. Just 2 years use (only a 1 year guarantee!) from a product that should last a minimum of 5 years. Absolute garbage and I will never buy another Candy product ever again.

Candy Smart tumble dryer bought March 2024, not used often as only two of us, filters cleaned after each use, today it stopped working and when I opened the door smoke was spilling out. Luckily I never leave appliances unattended, I took plug out of wall. Will not buy another Candy appliance. Getting through to Candy to report this is "challenging" too. I want to ensure no one else may be at risk from this fault

I have had 3 separate faults in 3 months… the latest one has left me without a working machine… but more importantly, a machine which still has a wet wash load inside, I’ve already waited nearly one week for an engineer, and now will have to wait another week whilst a part is ordered. The customer service team are polite, try to be helpful, but they are working with a CRM system, which doesn’t even recognise my account. To say I feel like I’m being totally ignored makes me feel like I’m the one at fault, rather than Candy.

Totally forgot to review my tumble dryer at the time so I hope this is allowed.

Bought just before COVID lockdown and sounded horrendous when running so phoned the customer support team that said as soon as the lockdown is lifted I'd be contacted and an engineer would come out. Waited a while after restrictions were lowered and was told they had no record of my phone call absolutely disgusting service

If I could rate any lower I would. Bought a new candy tumble dryer from Amazon 10 months ago. I've had the engineer out virtually every month since I bought it. I was ready to get him a hose key cut. After changing parts they eventually wrote it off but to my surprise told me to return it to Amazon. Booking repairs by phone is a nightmare, I've had to take 7 days off work for the repairs and they kept asking me to email my complaint multiple time wouldn't help by phone. Don't take out the d&g cover either until the warranty expires that's a rip off!

Fuyez cette marque. Elle refuse de prendre en charge les réparations de ses. Appareils sous garantie. Lave linge acheté chez un revendeur qui a fait faillite et candy refuse de prendre en charge mon lave linge malgré le fait que j ai la facture. Plus jamais cette marque. A fuir !

If I could put no starts I would. Brought a Candy bravo dishwasher in 2023 and to have it repaired three times in first few months and now the start button as stopped working again and the app does not work anymore on my machine as it is to Old !!!!! wish i never seen it.

Service client déplorable.
Pour une machine a laver, l'une des aubes du tambour est cassé alors Quee je n'ai jamais lavé autre chose que du linge...on ne prend pas en charge en garantie pour une piece qui leur coûte quelques euros.. à fuir

Comprei uma máquina de secar em Janeiro e não funciona. Reclamei, ao abrigo da garantia, e estou ainda sem data de visita para resolução do problema. Passaram-se 2 semanas e continuo sem solução.

Candy grand vita washing machine, had has faults and problems since I bought it. Paddles coming off, not draining then the draining plug had corroded rubber and flooded my kitchen, now it won't spin like its overloaded and it isn't. Had about 4 years and I going to replace for another brand. My last washing machine of a different brand lasted 12 years.

Une étoile est encore trop gentil…
Achat du congélateur il y a 3 mois, le service client est déplorable, nous avons du les contacter une dizaine de fois avec toujours la même réponse « veuillez patienter » en plus de ça les personnes au bout du fil sont sympathique comme une porte de grange… marque a fuir absolument !!

Sèche linge pompe à chaleur acheté le 15 novembre,tourne pendant 6 h ne sèche rien,personne du sav me dit que cela peut mettre 6 h pour secher,je lui dit que le le linge n'est pas du tout sec,service de dépannage viens début décembre, allume l'appareil dit qu il fonctionne, me redit qu'un sèche linge peut mettre 6 h,je redis que le linge est toujours mouillé, il repart au bout de 20 mns , apparemment il en avait rien à faire après des heures passées au téléphone à me faire trimballer, ont me renvoie la même personne mi février là je dis que faut pas me prendre pour une abrutie que la pompe à chaleur n'a jamais fonctionné et qu'il doit reprendre l'appareil pour le tester.Au bout d'un mois je récupère le sèche linge sur lequel la pompe a été changée et qui maintenant fonctionne, au total 4 mois pour tout cela avec souvent des personnes de chez candy pas très aimables, conclusion à fuir !!!