Hoover UK レビュー 

Hoover UK からの回答

1時間前

Thank you so much for taking the time to leave such a lovely review and share your positive experience with us.

We are delighted to hear that you received such friendly, knowledgeable and professional support from our Customer Service Advisor, particularly regarding the important Product Safety Recall Notice affecting your appliance.

Customer safety is always our highest priority, so it is wonderful to know that our advisor was able to clearly explain the necessary precautions, arrange an engineer visit and provide you with reassurance and guidance throughout the process.

We are especially pleased to hear that you found our advisor cheerful, helpful and knowledgeable about our procedures. Providing clear information and ensuring our customers feel supported is extremely important to us, particularly when dealing with potentially concerning safety matters.

Your kind comments are greatly appreciated and will be passed on to the relevant team, as positive feedback like yours means a great deal to our advisors.

Please continue to follow the safety advice provided and refrain from using the appliance until the necessary checks and any required safety work have been completed.

Thank you once again for your wonderful feedback and for recognising the efforts of our Customer Service Team. We truly appreciate your patience, understanding and trust in us.

Kind regards,

Andrea
The Hoover Team

Hoover UK からの回答

1時間前に更新

Thank you for taking the time to leave your review and share your experience with us.

Firstly, please accept our sincere apologies for the disappointment, frustration and inconvenience you have experienced regarding your engineer appointments.

We fully understand how upsetting it must be to have experienced difficulties with two engineer visits, particularly when you have been provided with an estimated arrival window and have arranged your day around the appointment.

We are especially sorry that, despite contacting our Customer Service Team for an update, you were unable to receive confirmation of the engineer's expected arrival time or whether the required replacement part was available.

We appreciate how frustrating it must be to repeatedly provide your personal and appliance details, only to find that the information you need regarding your repair cannot be confirmed.

We are also sorry that you felt the conversation focused on additional warranty products rather than addressing your immediate concerns. We understand that your priority was simply to have your appliance repaired and to receive clear, accurate information about your appointment.

We recognise that this experience has fallen short of the level of service you should expect from us, and we sincerely regret the inconvenience caused.

Your feedback regarding engineer communication, appointment updates, replacement parts and the customer service experience is extremely important and will be passed to the relevant teams for review.

We are also sorry to hear that your previous correspondence has not resulted in a satisfactory resolution.

We would appreciate the opportunity to investigate your concerns further and establish the current status of your repair.

Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.

Once again, please accept our sincere apologies for the inconvenience and frustration you have experienced. Thank you for bringing these concerns to our attention and giving us the opportunity to look into this further.

Kind regards,

Andrea
The Hoover Team

Hoover UK からの回答

1時間前

Thank you so much for taking the time to leave such a lovely review and share your experience with us.

We are delighted to hear that Stacey provided you with such polite, professional and helpful service during your recent contact with our Customer Service Team.

Firstly, however, please accept our sincere apologies for the disappointment of unpacking your brand-new Hoover vacuum cleaner only to discover that it was not working as expected. We understand how frustrating this must have been, particularly when you were looking forward to using your new appliance.

We are also sorry that you found the hold music unpleasant while waiting to speak with an advisor. We appreciate your feedback and will ensure this is passed to the relevant team for review.

It is wonderful to hear that Stacey listened to your concerns, understood your disappointment and was able to provide helpful advice and guidance.

We will make sure your lovely comments are passed on to Stacey and her team, as we know how much receiving such positive recognition means to our advisors.

We sincerely hope that the advice provided helps resolve the issue and that you will soon be enjoying many years of happy Hoovering!

Thank you once again for your kind words, patience and understanding. We truly appreciate your feedback.

Kind regards,

Andrea
The Hoover Team

Hoover UK からの回答

1時間前

Thank you for taking the time to leave your lovely review and share your positive experience with us.

We are delighted to hear that our Customer Service Advisor was understanding, helpful and able to provide meaningful assistance towards resolving your issue.

We understand how important it is to feel listened to and supported when experiencing difficulties with an appliance, so it is wonderful to know that our advisor took the time to understand your concerns and offer helpful guidance.

Providing friendly, professional and effective customer service is extremely important to us, and we are pleased that this was reflected in your experience.

Your kind comments will be passed on to the relevant team, as we know how much our advisors appreciate receiving positive feedback.

Thank you once again for your lovely review and for giving us the opportunity to assist you. We hope your issue is fully resolved very soon.

Kind regards,

Andrea
The Hoover Team

Hoover UK からの回答

1時間前

Thank you for taking the time to leave your review and share your experience with us.

Firstly, please accept our sincere apologies for the extremely disappointing and frustrating experience you have had with your orders.

We fully understand how upsetting and inconvenient it must have been to have two separate orders cancelled, particularly when one was cancelled on the very day you were expecting delivery.

We are especially sorry to hear that you had already received a telephone call from the delivery company advising that they were just ten minutes away, only to then discover that your order had been cancelled.

We appreciate how frustrating this must have been, particularly after making arrangements to be available to receive your delivery and expecting your new appliance to arrive.

This is certainly not the level of service we aim to provide, and we sincerely regret the inconvenience, disappointment and loss of confidence this experience has caused.

We understand why these repeated cancellations have left you feeling unable to recommend our company, and we are very sorry that we have fallen short of your expectations.

Your feedback regarding order cancellations, delivery arrangements and communication between the relevant teams is extremely important and will be passed on for review.

We would appreciate the opportunity to investigate what happened with both orders and provide you with further assistance.

Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.

Once again, please accept our sincere apologies for the inconvenience and frustration caused. Thank you for bringing this matter to our attention and giving us the opportunity to look into your experience further.

Kind regards,

Andrea
The Hoover Team

Hoover UK からの回答

1時間前

Thank you for taking the time to leave your review and share your experience with us.

Firstly, please accept our sincere apologies for the disappointment and frustration you have experienced with your new vacuum cleaner.

We fully understand how upsetting it must be to receive your appliance just two days after placing your order, only to discover that it will not charge.

When purchasing a brand-new appliance, you should be able to enjoy using it straight away without experiencing faults or having to wait for replacement components.

We are particularly sorry that you have been advised to wait a further 3–5 working days for a replacement charger, with the possibility of having to wait an additional 3–5 working days for a replacement battery if the charger does not resolve the issue.

We appreciate how frustrating this process must feel, especially when you have only just received your appliance and understandably expected it to be fully operational.

We recognise that this is not the experience you should expect when purchasing a new Hoover product, and we sincerely regret the inconvenience and disappointment caused.

Your feedback regarding the troubleshooting process, replacement parts and the delays involved in resolving faults with newly purchased appliances is extremely important and will be passed to the relevant teams for review.

We would appreciate the opportunity to look into your circumstances further and establish whether any additional assistance can be provided.

Please could you email your name, address, and your review to social.media@hoovercandy.com and we can advise further.

Once again, please accept our sincere apologies for the inconvenience caused. Thank you for bringing this matter to our attention and giving us the opportunity to investigate your concerns.

Kind regards,

Haier Hoover Candy Customer Service Team

Hoover UK からの回答

2時間前

Good Afternoon Lindsey,

Thank you for your lovely 5-star review!

We’re pleased to hear that our advisor was polite, professional, and able to assist with your appointment query.

We appreciate you taking the time to share your positive experience and will be sure to pass your feedback on to the team.

Kind regards,

Raeesa
Hoover Candy Team

Hoover UK からの回答

2時間前

Good Afternoon Paulene Herbert,

Thank you so much for your lovely review!

We're delighted to hear that Gemma was so efficient and was able to resolve your issue by arranging a replacement door tray.

We'll be sure to pass on your kind feedback to Gemma and their manager. Thank you for taking the time to share your experience and for choosing Hoover!

Kind Regards,
Chelsie
Hoover Team

Hoover UK からの回答

3時間前

Good Afternoon,

We are very sorry to hear about your experience and apologise for the inconvenience caused by the cancelled engineer appointment, particularly as you had taken time off work to accommodate the visit.

We understand how frustrating this must have been, especially when you pay for a monthly insurance plan and expect clear communication regarding your appointment.

Your feedback is important to us, and we would like the opportunity to look into what happened. If you would be kind enough to send us your name, address and review details to social.media@hoovercandy.com we will look into this matter further and be in touch.

Kind regards,

Raeesa
Hoover Candy Team

Hoover UK からの回答

9時間前

Thank you for taking the time to leave your review.

We are sorry to hear that you found the American voice on our automated system irritating. We understand that this may have made your experience frustrating, and we apologise for any inconvenience caused.

We appreciate your feedback and will ensure your comments are passed to the relevant team for review, as we are always looking for ways to improve our customers' experience.

Thank you again for bringing this to our attention.

Kind regards,

The Hoover Team

Hoover UK からの回答

9時間前

Thank you for taking the time to leave your review.

Firstly, please accept our sincere apologies for the difficulties you experienced when trying to identify the correct replacement part for your washing machine.

Whilst we are pleased to hear that the advisor you spoke with was polite, we are disappointed that we were unable to help you find the part you needed.

We understand how frustrating it can be when a website is difficult to navigate, particularly when you are simply trying to find the correct part for your appliance.

Your feedback regarding the website and the difficulties identifying compatible parts will be passed to the relevant team for review, as we are always looking for ways to improve our services.

If you still require assistance, we would recommend visiting our Hoover Spares website at https://www.hooverspares.co.uk/ and using the 'Contact Us' section, where the dedicated spares team can assist you in identifying the correct part using your appliance's model and serial number.

Once again, we sincerely apologise for the inconvenience caused and appreciate you bringing this to our attention.

Andrea
The Hoover Team

Hoover UK からの回答

9時間前

Thank yo for taking the time to leave your review and share your experience with us.

We are pleased to hear that your appliance arrived on time, that you found it to be good value for money, and that you are happy with its cleaning performance.

However, please accept our apologies for the difficulties you have experienced with the operating instructions and the mop function.

We understand how frustrating it can be when an appliance does not come with clear, detailed instructions, particularly when important information, such as the correct operating position, is not clearly explained.

Your feedback regarding the instruction guide, accessibility of the user manual and performance of the mop function is extremely valuable and will be passed to the relevant team for review.

If you require a copy of the full instruction manual or further assistance with the appliance, please contact our Customer Service Team on 03444 99 55 99, who will be happy to assist.

Thank you again for your balanced and constructive feedback. We appreciate you taking the time to highlight both the positive aspects of your experience.

Kind regards,

Andrea
The Hoover Team

Hoover UK からの回答

9時間前

Thank you for taking the time to leave your review and share your positive experience with us.

We are delighted to hear that our advisor was friendly, helpful and able to guide you through the troubleshooting steps to resolve the issue with your appliance.

It is always lovely to receive positive feedback, and we are pleased that we were able to get everything working again without the need for an engineer visit.

We will ensure your kind comments are passed on to the relevant team, as we know how much our advisors appreciate hearing that they have made a positive difference to a customer's experience.

Thank you again for your lovely feedback and for giving us the opportunity to assist you.

Kind regards,

Andrea

The Hoover Team

Hoover UK からの回答

9時間前

Thank you for taking the time to leave your review.

Firstly, please accept our sincere apologies for the disappointing experience you had when contacting our Customer Service Team.

We are also sorry that you felt the conversation focused on additional products and extended warranty options rather than addressing your original enquiry.

Our aim is always to provide helpful, relevant advice and ensure our customers receive the support they need. We regret that this was not your experience.

Once again, we sincerely apologise for the inconvenience and frustration caused, and thank you for bringing this matter to our attention.

Kind regards,

Andrea
The Hoover Team

Hoover UK からの回答

9時間前

Thank you for taking the time to leave your lovely review.

We are delighted to hear that you received such helpful service from one of our Customer Service Advisors.

Providing friendly, professional and helpful support is extremely important to us, so it is wonderful to know that you had a positive experience.

We will ensure your kind feedback is passed on to the relevant team, as we know how much our advisors appreciate receiving positive comments.

Thank you again for your feedback and for choosing us.

Kind regards,

Andrea

The Hoover Team

Hoover UK からの回答

9時間前

Thank you for taking the time to leave your review and share your experience with us.

We are pleased to hear that, once you were connected to our Customer Service Team, you found our advisors knowledgeable, helpful and able to assist you.

However, please accept our sincere apologies for the frustration you experienced when navigating our automated system.

We understand how irritating it must have been to repeatedly answer the same questions, particularly when you were simply trying to speak with an advisor.

Our automated system is designed to help direct customers to the appropriate support, but we appreciate that it should make contacting us easier rather than create unnecessary delays or frustration.

Please be assured that your feedback regarding the speed and effectiveness of our automated system will be passed to the relevant team for review, as we are continually looking for ways to improve our customers' experience.

Thank you again for your constructive feedback and for recognising the assistance provided by our advisors. We sincerely apologise that the initial experience did not meet your expectations.

Kind regards,

Andrea

The Hoover Team

Hoover UK からの回答

9時間前

Good morning, Maya

Thank you for taking the time to leave such a wonderful 5-star review! We are absolutely delighted to hear that our team member provided you with exceptional assistance during your visit. Delivering helpful and top-quality customer care is always our highest priority, so it means a lot to know we made a positive impression. We truly appreciate your support and look forward to helping you again in the future!

Kind regards

Fiona
The Hoover Candy Team.