Canopy レビュー 2,942

Easy to complete

One of the reasons I joined Canopy was to boost my credit score and improve visibility into my rent payments.

Little did I know that this platform does not report to all agencies; it only appears on my Equifax, and has done nothing for my score!

My mortgage provider is not interested in Equifax, only checks my file as it is more accurate, a waste of money for two years!

terrible and unfair behaviour from Kathy. Never again

Instructions easy to follow, happy customer

Would have given less stars but ERIN in support saved the day. She explained what was required and what was not acceptable and made what was a very complicated process easier. Aplication is very thorough but nightmare to sort out

Initially found trying to complete the online process really problematic (probably as I am self employed so more complicated) however I called the helpline and spoke to Erin who quite honestly turned this score from a 1 to a 4 she was very helpful and made sure I got the form complete.

Really easy to use app. Very quick to process to complete your referencing. Friendly customer service with fast responses.

Great way to verify

They will sell your data and you will get spam calls and emails relentlessly from 3rd party bills providers.

Pretty easy to upload - better on the app than a laptop. Erin very helpful on the chat.

Very quick and easy process, and even better dealing with someone who was very friendly and escalated my query

Reviewer
“Your online portal with canopy rent is not fit for purpose. And the customer support team are wholly incompetent. Aside from assurances to give matters urgent attention their only consistency is how inconsistent they actually are at doing what they say. And the complaints page does not work. A waste of space. Any landlord or property company looking for referencing and compliance would do well to give canopy a wide berth. The fact they have merged with the equally lacklustre The Lettings Hub is a recipe for disaster. #shambolic

Easy to use, you get advice based on your income, that helps you with budgeting and planning.

This is the worst software I have ever used. There has been a problem for myself, my partner and my guarantor each step of the way because this site. It will say things are completed then change it after 2 days causing confusion for everyone. When you explain it to the help team (who thankfully have all been nice) they say they have changed it for you and then it goes wrong again in the next 30 minutes!!!! This software should come with a free therapy session because it is the most frustrating thing I have ever had to deal with.