Capita レビュー 

Been waiting over a year just for a response to a query about my pension and the mccloud review. I am eligible but have sent numerous enquiries (people that retired after me have had their letters and payments a year ago) at least 3 people i know have died and never received theirs! So after numerous enquiries through the official messages and only ever receiving an automated reply telling me that they will get to me I decided to try to 'chat' on the portal, I waited 25 minutes to be put through to someone (Michael) i sent my query after first asking NOT TO BE CUT OFF after 30 seconds because I was still typing (this has happened on other sites e.g. Evri, simply because they can't be bothered answering a question) I got halfway through typing a 2 sentence query and Michael did indeed cut me off! 25 minutes of my life that could have been better spent! I am now absolutely not going to try phoning because that would infuriate me just as much to get cut off after waiting impatiently in line for many, many minutes and I just know it will happen just like it did on the chat.
What an abysmal mess! And now I find out that me and 72,999 other people are waiting patiently for our mccloud judgement payouts promised to us before March 2027 ...capita have just confirmed that they cant even make that date!
People are dying without resolution, its not as if we can take our business elsewhere. Capita needs to be forced to pull their finger out and pay people that should've been paid nearly 2 years ago!

Where to start. No ABS with no explanation, queries are resolved and closed after issuing a generic email that never answers the questions and there is no way to continue with the issue, lengthy waits on the phone waiting for somebody to answer, numerous requests for a quote with no replies. I could be retired now but I have no idea what my pension is. The last thing anybody wants to be doing is working when they don’t need to

Minus 5 star review. This company are the worst in the UK! absolute clowns. They lie to you, pretend to escalate your pension case but don't. I genuinely despise Crapita with a passion. I note they haven't replied to any negative reviews (they probably don't know how to anyway, as they are incompetent useless bellends).

I have an 11 year old and a 14 year old to feed and cloth, with not a sign of my pension quote and more lies from the 'helpline' (not able to answer a single question, other than to say "I don't think it'll be a year late"), I'm starting to panic about our future.
Capita are uncaring, incompetent, untrustworthy and causing so much worry to so many people, that have always worked hard and paid into their pension for which, they are entitled to receive.
One star is too much to give them!

Absolutely incompetent in the running of MYCSP, Civil Service pension scheme in the UK.

Useless is an understatement. Capita handles customer service for Waitrose and refused to take accountability for how the matter was handled after two missing deliveries worth £250. When I asked what they would do to ensure the next replacement order actually arrived, all they’re willing to do is to follow the exact same process that led to two unfulfilled deliveries to begin with. It took me 5+ hours on the phone of rage inducing conversations for them to escalate it to head office, perhaps to avoid their metrics of escalated conversations being affected. Hope Waitrose and John Lewis look to replace them ASAP.

Horrible company. Spent 3 hours on the phone trying to contact. Web site didn't work.

Claimed my pension Oct 25, Capita took control Dec 25. Case "escalated" (read: dumped in the corner and ignored) Jan 26. Countless complaints, all ignored, MP on the case since January 2026, ignored. Call wait times of up to 3 hours listening to an inane saxophone loop to be told no information, no promises, tough luck.

Finally got paid last week, 212 days late after emailing the CEO directly. Although I wasn't paid the full amount

If Capita had a contract to pour water out of a Wellington boot with instructions written on the heel they would still mess it up.

The share price has dived 45% this calender year, I hope that continues so they can no longer inflict misery on tens of thousands of people.

STILL WAITING TO GET A QUOTE FOR MY CIVIL SERVICE PENSION. I planned to retire end of June 3026. Didn’t receive quotes so deferred to end of November 2026. Still haven’t heard anything. I’ll be 71 in December.

Zero stars if allowed.
No CETV in my divorce case, leading to terrible time and cost overrun.
Absolutely shocking.
As others have said.....
Zero accountability.
Disgraceful. Utterly.

So, I hardly thought I'd be so glad of a privatised company handling my civil service pension claim.

My experience of mycivilservice pension (partly employee managed) was the absolute pits). It was like everything I sent them disappeared into the abyss. No email confirmation of uploads or claims received. Zero, zilch, nada...

Three times I tried to claim my pension over two years, to no avail, before Capita resumed control...

So far, so good. I waited a few months after they resumed control of this service to reapply.

Immediately on re registering (from the old "providers") on the new Capita site I received email confirmation.

I was immediately (so important this Immediately) asked to request a pension quote. It took a bit longer than the ten days but better than not arriving at all, and left wondering if it ever would.

Having received the pension quote all documents related to claiming my pension have been scanned and uploaded via the members portal. You can return by post if you want.

I had to make a phone call re name change and from calling to answering to dealing with my query was 15 minutes all told.

I've received an email confirming my pension claim, documents and supporting documents have been received.

Hopefully I've submitted enough for them to process my claim and should be in receipt of my pension by, or near the date of my claim.

I hope the last leg of this claim is as smooth as the rest.

They handle Lambeth Business Rates among other things.
Absolutely appalling service. Every enquiry, even for total trivia, goes into a queue of at least 10 days, usually longer, and even a routine process can take months to resolve.
I am selling my business property in Brixton and I cannot wait to get out....
If this is how Lambeth treat their local businesses, I'm not surprised it is beginning to crash again..

Shocking incompetence- still awaiting my civil service pension & Capita tell lie after lie!

Awful, shameful, incompetent, untrustworthy, deceitful, poorly run, unhelpful.
Myself and other current and former civil servants are at the mercy of this pension management juggernaut of crap. Widely known as 'CRAPITA' they should never be awarded another contract, whether thats looking after salaries or pension.
I hope their share prices plummet.

If only I could award a NIL star rating. Capita have ruined thousands of retired and serving Civil Servants lives with their shambolic lack of care, efficiency and blatant disregard for treating clients as human beings. Shame on you Capita - you have ruined lives.

One star is to much
I am a widow who is still waiting for my widows pension after 42 weeks
Capita lies stalls and there is nothing good I can say about their service it is appalling in all respects and it’s not just me that is in this position I have given up ringing them because I find it so upsetting

0/5 Capita run the Civil Service Pension Scheme. They negligent, incompetent and should never be awarded a Government contract again. Despite all of their pitiful excuses, they can’t even offer basic customer service. It is impossible to speak directly to anyone working on your pension case. By contrast, I have another private pension that I can ring and not spend hours in a phone queue. When I speak to my private pension representative, they are knowledgeable, can advise, make changes and take action and even confirm some tasks by email. Capita communications and customer service are non-existent as they don’t even appear to understand the scheme they are supposed to be administering.

Absolutely shocking lack of delivering against contract service and performance metrics .. although I'm not sure Capita has any KPIs/PIs/SLAs! Leaving me and thousands of other public/civil servants with no pension payments and lump sums. I've been waiting since January for the abatement to be removed on my pension following a reduction working hours. So now owed 7 months arrears and my plan to fully retire in June 2026 is postponed as cannot guarantee full and correct pension payments from Capita. Who in earth, in government, approved this contract procurement and award! Surely they must have reviewed the last contract with Capita (12/15 years ago) to comprehend the reasons why it ended!

I would rate Capita zero if I could. I’ve been waiting for my pension for more than three months, others have been waiting 18 months, people have died before getting it. They do not care and have no info when you call. Outrageous. Avoid like the plague.

Worst company I have ever dealt with. Ever. Should be charged with malladministration of the Civil Service Pensions scheme and prosecuted. Complete and utter shambles. Not met 90% of contractual KPIs in 7 months. Incompetence and shocking performance. No wonder your share price has nosedived.