DWP レビュー 1,395

In 2019 I reported to the DWP that an individual had made multiple claims in my name.
In 2020 on my birthday I had to attend an interview under caution with the DWP.
I was happy to attended as I had evidence to prove that I did not make these claims - especially to be stupid enough to do it in my name.
They mentioned that had CCTV footage of the individual and recorded calls.
This was good news to me and this was hard evidence proving it wasn't me.
How this individual was able to pass security and claim to be me is a mystery - We look nothing alike...
I chased this up every month with the DWP, Met Police and Action fraud.
All parties were so reluctant to help and there was a lack of urgency.
Despite my reporting and notes on the system till this day 2026... 6 years later the DWP have not done anything about this and have continued to take payment from my wages.
This has cause me a lot of stress over the years especially during Covid where I had to claim - nearly a 3rd of the benefits was taken back by the DWP so I had nothing to live on for the month.
I have started a new Job in the new year and recently had a baby. I made my most recent report last year and have not heard anything back since. This individual is still out there living their best life while a victim has to suffer for their actions. The DWP owe me hundreds back from wages taken from me and some sort of compensation for dragging this in for 6 years. Some people would had killed themselves by now.

My experience with the Department for Work and Pensions has been deeply concerning, particularly in how health-related decisions are made. Cases involving complex medical conditions are often assessed by individuals who are not specialists in the claimant’s specific condition. This raises serious concerns about accuracy and fairness. Medical evidence provided by qualified professionals can be overlooked or given less weight than a brief assessment, which does not reflect the full reality of a person’s health. The points-based system used in assessments is fundamentally flawed. It reduces complex physical and mental health conditions into a rigid checklist, failing to account for fluctuating symptoms, cumulative impact, or how conditions affect someone over time. This system places disproportionate weight on limited observations made during short assessments, while detailed medical histories and supporting evidence are often undervalued. As a result, outcomes can feel predetermined rather than based on a balanced and evidence-led evaluation. There is also a lack of transparency in how decisions are reached. Claimants are left without clear explanations as to why certain evidence is dismissed or why specific points are awarded or denied. This undermines trust in the process and creates unnecessary distress. Overall, the system appears to prioritise administrative efficiency over accuracy and fairness. For a process that directly impacts people’s health, stability, and dignity, there should be far greater reliance on qualified medical input, a more flexible and realistic assessment model,and a clear commitment to properly weighing all available evidence.

Been treated horribly you chase them they never do anything they say they have taken my Benefits away for there Medical Assessment without informing me and think £1.26 is acceptable to live on for a month when there are people ayin the system all the time.Staff are rude non interested the Govt is a joke

dwp esa called today to see when my claim is up for renewl the person on the end of the phone who didnt understand what i was on about and said cant see no info for my esa after being on hold for over 45 mins terrible

Dwp interview! Hi are you dense? Did you get the lowest scores at school! Yes you have a job!
63 people I have spoken to and all they want to do is pass you around to the wrong department! 63 people I have spoken to between 1 and 3.5 hours everytime I have called! I have spoken to one person who completed the information and it took him 20 minutes, 20 minutes all done, 20 minutes and I have spent 8 months spoken to 63 people and finally found one person that knows what he is doing! Carl you need a huge pay rise and a massive promotion as you need to train or sack everyone else!!!!!

Last December I was sanctioned for something I didn't agree with. I was.s told it would last a month, however this is not the case, it is now March and I am still suffering the effects, my payments have not returned to normal levels, I have to phone up every month to ask for extra payments which I have to pay back! This is not a payment, this is a loan! Every time I phone I am asked the same questions, l have repeatedly told them that I live with my elderly pensioner father, l am a 55 year old man and am not pregnant, nor is my 83 year old father. I was once told to go to a food bank! This is obscene, they should not exist in a country that is the sixth largest economy in the world.

I was also told to share toiletries with my father, this is disgusting and a very good way to spread infection around. Both my father and I have worked in healthcare, this was the first thing I was taught was not to share toothbrushes or razors as it spreads infection!

I will be phoning up again later this week, if they ask me the same, often irrelevant questions I will be taking a complaint further.

USELESS! I AM A WORKING CLASS PERSON LIVING IN AREA WITH CERTAIN INDIVIDUALS CLAIMING BENEFITS WHEN THEY SHOULD NOT BE! I HAVE INFORMED DWP MULTIPLE TIMES OF THE THIEVES IN MY AREA AND DWP CONTINUE TO DO NOTHING!

DWP are a complete JOKE. I have called every 6 months regarding a neighbour in the Popley area of Basingstoke who claims FULL BENEFITS. She and her boyfriend works FULL TIME HOURS. DWP keeps telling me when I call that they take all FRAUD seriously and I know for a fact that they have done NOTHING. This has been going on for 3 YEARS and still they carry on WORKING. Us TAX PAYERS are paying for them. ALL FULL BENEFITS, HOUSING, COUNCIL TAX and INCOME SUPPORT and more. DWP are a real JOKE and LIARS. I have given them all the information they need including cars and their family that helps them to commit FRAUD. DWP I hope you are seeing this and get on with STOP THIS. Help us TAX PAYERS and STOP letting them carry on the FRAUD.

They have withheld my service charge payments for months, despite providing them with every conceivable piece of proof possible - utility bills, service charge bills, water bills, etc.

I have had to sell my flat because I am unable to meet the repayments on my service charge.

I sent a 'to be signed for' registered letter informing them of a change of bank details approx 3rd of Jan 2026.
EIGHT weeks later, they've still ignored my request. Forget trying to talk to them, they're totally patronising and clueless.
Simply 'NOT FIT FOR PURPOSE'

The application process for U/C is stressful and soul destroying. I have no doubt this is deliberate to put people off claiming. All they care about is you work and pay your taxes even if you die doing it. I don't know how they sleep at night. 93% negative feedback sums up the government.

Extremely incompetent DWP. In my own opinion the DWP is stealing money from the public and no one is stopping them! Extremely poor service as the people who answer the phone don’t know what is going on themselves. They just read the notes on their computer.

So this is what is happening, which is very scary! They sent me a letter to an old address where I haven’t lived there for 3 years, saying I owed them money from an overpayment from UC from 3 years ago. The people at my old address called to collect this letter last year. I quickly phoned DWP to ask what is happening? They asked me to put a payment plan in place while this is being sorted so that they don’t send a letter of attachment to my employer, but they did very quickly! And my employer paid them a huge lump off my salary! I almost fainted! I couldn’t pay my rent this month.
I’ve been backwards and forwards between DWP and UC to resolve this, but UC says there is no record on my file that says I owe them money for an overpayment, but DWP insists there is.

So this was what DWP does, they pretend that they’ve sent a cancellation letter to my employer and a copy to me, this is was done on the 27 January, it’s never arrived! BUT the letters for the attachment to my salary arrived very quickly AND the letter stating my direct order payment plan also arrived.
I have asked for my refund of the money that was deducted from my salary as they’ve said that as soon as it’s arrived up until the 19th Feb I will get my refund! Every day I have been calling them, but they say no money from my employer has arrived!!! In the meantime the days go by, my next salary date is around the corner AND the debit order is set for next week 28th Feb, they then steal my money again from my salary and still no refund! Then I’ve got 2 payments to claim back from them! OR are they ever going to give my refund back? And where is the second letter of cancellation that I’ve asked for?

This is a HUGE scam and people’s lives are at stake and we are helpless!!!
There are no cancellation letters to the employer, they are lying!
I’ve taken this up with the tribunal, but again they have so many of these cases that it’s scary!!

DWP and UC are in a huge mess and they are scamming people’s money right under our noses!
I have to call DWP and UC again on Monday, twice a day actually so that they have records of all my calls, they say all calls are recorded, HA! Who listens to the recordings? And is something done about it ever?
In the meantime I’m starving this month, thanks to DWP, and I hope my landlord doesn’t throw me out into the street!
When is it likely that this nightmare will end? I didn’t think that this government would do this to people!!!

I’ve thought of actually resigning my job, it is only temporary, but I will do it just to spite DWP, then join UC and then they can deduct £1 a month off my UC benefits!!! Absolutely disgusting!!

DWP are the absolute scum of the earth in my eyes...I made a universal credit claim on 8th Jan and I got a job on the 6th Feb but because I didn't wait for my assessment and told them I had found a job, they will not pay me any money during my time of being unemployed as they said I signed two days before my assessment and I stopped my claim ....so you then absolute idiots who work for DWP said I wouldn't recieving any payments although I was unemployed for over 4 weeks although I'm entitled to it..this is why this country is gone ...thanks for nothing..next I sign on I'll get on pip and get more than I need out of them idiots !!!!!

if i could give 0 i would - i called number of times to change details for my 80 year old mum and was told to call back 4 times with different options! absolute joke and then i gave information and had to call back 3 weeks later as nothing updated

Stopped my mums pension credit for no reason,they will not listen to me when I said I have legal guardianship that I need power of attorney (not in Scotland)my mother has severe dimensia but they still want to talk to her.

this is without a shadow of doubt one of the most terrible organisations to deal with, you have one person tell you one thing, and then another person tell you it’s something else entirely, if I could give zero stars I would, spent loads of time filing a new claim with these, only for them to turn around and tell me they had closed the claim and that I needed to reapply within another two weeks, absolutely ridiculous, one of the members of staff at the actual Job Centre themselves was very flippant also, on reading the reviews regarding this place I would add that I have never seen so many bad reviews about a government organisation, is it any wonder that people get so frustrated with them, ????!!!!!

DWP and DWP Debt Management are the most awful people to deal with so if you do need to speak to them, I wish you luck because they won't make it easy for you and if you do need to recover any money back from them be prepared to fight, fight and fight and also be prepared for an excessive wait until the matter is concluded, it's taken me 8 months to finally receive the money back for a civil penalty that should never of been applied, I disputed the penalty twice and escalated the case and wrote to them and I even formally complained but they didn't even have the decency to reply to my letters. So my advice to anyone in a similar situation, keep on chasing them and never give up, but be prepared for a long and exhausting and an unpleasant experience!

Oh Sabbha - caught you this time. Don't bother providing your name if you are just going to hang up the call when you realise its not going to suit your working from home day.

If I could I would give -5 for dwp and pip,
I applied for it and nearly all the questions was about your back problem which I didn't have, I was about a life changing illness I have, they came back with score of 0 to begin with, then the second time they called me and said any changes i said no told the Doctor what was wrong, but the letter was sent to my old address 2 times, when I got the letter I got a score of wait for it yes you guess right 0.
I told them it's not about my back but they didn't care.
What a waste of my time to people that don't listen and take in what I said.
Why do we have people that work at the places but make it harder for your life, I have no idea why.

What a joke

Misconduct in public office.
These supposed "civil servants" are risking peoples lives and making unlawful and illegal decesions leading to long over complex complaints process while people loose their lives in the mean time or left unable to even access their life saving prescriptions and medications
Incapability at its best
This is a disturbing attack on the British public.
The govenment has clearly weponsised itself against claimants and all British citizens.