Capital One Canada レビュー 

Worst experience ever....all I got from customer service was a sorry I cant help you. Don't waste your time on this company
Wish I could give zero stars

Capital one is a predatory lender. Don't do it. They advertise helping you under the guise of rebuilding your credit. They make an arrangement and then they change it, negatively impacting you at the worst possible time. All they care about is amount due. Not the people.

They closed my account without informing me because I hadn't used the card in so long. I've never missed a payment and always paid the balance in full. Now I will go to my bank and try to get a credit card which they are always trying to get me to sign up.

I have been a Capital One customer since last year and throughout that time I have always paid my credit card on time, with no missed payments and no issues. I was a responsible customer who valued my account and my relationship with this company.
Unfortunately, while travelling abroad, I experienced a horrific and traumatic situation. I became stranded for months, was robbed, physically assaulted, and had my phone stolen. I reported what happened to the local police and I have official documentation, including a police report, as well as travel records and evidence supporting everything I went through.
During this extremely difficult time, I did everything I could to contact Capital One. I attempted to reach out by email, social media, and even contacted Capital One USA for assistance in reaching Capital One Canada. I was given information on how to try and get help, but despite my efforts, I was unable to get through to the Canadian team. No one followed up with me, and no one reached out to understand what had happened.
When I finally returned to Canada with the help and support I received, I immediately contacted Capital One and explained my situation. I provided details about my attempts to contact them and explained that I had evidence to support my circumstances. I asked if my account could remain open while my situation was reviewed and asked for an email address where I could send my documentation.
Instead of providing a way to submit my evidence, I was told that someone would contact me and that I should not pay off the balance because doing so would result in the account being closed. I trusted the information I was given and waited for someone to follow up.
Sadly, no one contacted me. No email. No call. No meaningful attempt to review my situation.
Then, without any consideration of the circumstances, I received notification that my account had been reported with an R9 rating to the credit reporting agencies like if I did that on purpose. It’s sad that how a good customer gets treated.
I contacted Capital One again and requested to speak with a manager. Unfortunately, the experience was extremely disappointing. The manager showed no willingness to understand what had happened, no empathy for the traumatic circumstances I experienced, and no interest in reviewing the evidence I have available. I was simply told that a letter had been sent, although I never received one, and my request to resend it was not handled in a way that resolved anything.
What concerns me most is that Capital One ignored the fact that I was not a customer who regularly failed to pay. I had always paid my account responsibly. This situation happened because of an unexpected and traumatic event outside of my control, and I made genuine efforts to communicate with the company.
Instead of looking at the full picture, Capital One chose to treat me like just another account number. There was no compassion, no investigation into my circumstances, and no consideration of the fact that I actively tried to reach them for help.
A company’s true customer service is shown when a customer is going through their hardest moments. Unfortunately, Capital One failed that test.
I hope senior leadership reviews how cases like mine are handled, because customers should not be punished without their circumstances being properly considered.There escalation team did not to a good job on handling the case fairly and showed zero care and consideration towards me.

I have to pay $300 just to get a credit card. Because I closed my account which i didn’t mean too . But things happen. Now I’m getting laid off my job after 6 years they still want me to pay $300 to get the card with no income . Please tell them not to send me anymore emails about paying $300 for a credit card 😞😞😞😞😞. I have less than two weeks left for my job . Goodbye

Customer service representative couldn’t explain interest charges. Competence is hard to come by around there.

Absolutely terrible customer service. I had a small amount of my own money held up, and instead of making it easy to get it back, Capital One Canada created obstacle after obstacle. I was actually told to fax proof of payment or mail documents in an envelope. Fax? What year is this, 1960?

It feels like the refund process is intentionally made difficult. For such a small amount, customers shouldn’t have to jump through hoops just to recover their own money.

The customer service experience was just as bad. The representatives I spoke with were dismissive, unhelpful, and acted as though there was nothing they could do. One even suggested I hang up and call again if I wasn’t satisfied. I was repeatedly told their job was basically to tell me how to use the website, not actually resolve my issue. Unfortunately, their website is also glitchy—it kept sending me in circles when I tried to apply for a new card.

Judging by the low ratings from many other customers, I’m clearly not the only one who’s had a frustrating experience. Based on my experience, I would not recommend Capital One Canada. It’s so bad they haven’t even claimed their Canadian account because of these reviews. I hope this company die soon enough. London scammers in Canada

I was charged nearly $350 USD by a merchant without authorization. I provided Capital One with invoices, written proof from the merchant contradicting itself, and clear evidence of fraud.

Capital One reviewed everything and still sided with the merchant.

They claimed the merchant provided sufficient evidence. This evidence? Internal documentation that I have never seen or was made aware of. They closed my case and will not accept any more documentation, even though the merchant wrote an email indicating that they never pursued this charge.

Capital One does not protect you. They protect merchants. If you value your money, take your business elsewhere.

I opened a Capital One secured card because I am new to Canada and wanted a simple way to build credit. I provided a security deposit and expected a straightforward credit-building product. Instead, the experience was confusing, outdated, and frustrating from start to finish.

The payment process was one of the biggest problems. I could not simply make a direct payment through Capital One’s own online portal the way I expected. Instead, I had to go through my bank, add Capital One Mastercard as a payee, and make payments through online bill pay. For a secured card marketed toward people trying to build or rebuild credit, that setup is not user-friendly.

The security deposit process was also confusing. I originally provided a deposit, and when I later sent additional money, I received a letter asking whether I wanted it applied toward my card balance or toward increasing my credit limit. I chose to increase the credit limit, but the process was not clearly explained. I later ended up with a $400 credit limit and a statement balance of $401.25, including $11.71 in interest charges. That means I was slightly over the credit limit on a secured card, which is ridiculous and should have been easier to avoid.

I also had issues with paper statements. I wanted to go paperless, but continued receiving paper bills. Between the outdated payment process, unclear deposit handling, interest charges, and paper billing issues, the account was much more difficult to manage than it should have been.

Closing the account was the final frustration. After the account was closed/restricted, Capital One applied a $400 deposit balance transfer against the account, leaving a small remaining balance. The fact that I had to dig through statements and account screens to understand what happened says a lot about how unclear the process was.

Overall, I opened this card to build credit, not to fight with an outdated payment system, confusing deposit rules, paper statements, interest charges, and a frustrating closure process. I would not recommend this secured card to anyone looking for a simple, transparent way to build credit in Canada.

I invested with this company hoping for a smooth and reliable experience, but my overall experience left me feeling frustrated, disappointed, and unable to trust the way this company handles customer concerns. From the beginning, communication was inconsistent, with different representatives providing conflicting information every time I reached out for assistance. Instead of receiving clear answers about the status of my account and my withdrawal request, I was repeatedly given vague explanations that only created more confusion. The biggest issue I encountered involved my attempts to withdraw my funds. Each time I contacted customer support, I was told that my money would be released after completing yet another round of additional verification. I complied with every request they made, submitted the required documents, and patiently waited for updates, expecting the issue to be resolved. Unfortunately, despite following every instruction, nothing was ever explained clearly, and the promised release of my funds never materialized. Every new conversation seemed to restart the process from the beginning, with support continuing to insist that everything would be resolved soon while offering no meaningful progress or transparent timeline. This repeated cycle of assurances without results made it increasingly difficult to believe anything I was being told. Instead of feeling supported, I felt like I was constantly being led in circles without any genuine effort to resolve the situation. The lack of transparency, the delays, and the inconsistent communication significantly damaged my confidence in the company's ability to handle customer funds responsibly. As the situation dragged on, I became increasingly concerned that I might never regain access to my money. During this difficult period, the support team directed me to Fixthewrong, and that ultimately became the turning point in my experience. After working with Fixthewrong, my case was handled professionally, communication was much clearer, and my money was successfully recovered in full. That outcome brought a great sense of relief after an extended period of uncertainty and frustration. Looking back, I believe customers deserve honest communication, realistic expectations, and prompt resolution of withdrawal issues rather than repeated promises that never seem to lead anywhere. My experience left me questioning the company's reliability and its commitment to resolving customer concerns in a transparent manner. If you are considering using this company, I strongly encourage you to do your own research, ask detailed questions about withdrawal procedures, and carefully evaluate whether you are comfortable with the level of communication and support you may receive. Based on my personal experience, I found it extremely difficult to trust the company because of the ongoing communication problems and the unresolved withdrawal complications that persisted despite repeated assurances from support. While every customer's experience may differ, I would urge others to stay cautious with this company before they end up losing access to their money completely.

I have a Capital One Aspire Cash issued in Canada. It can't be used in Apple Wallet which for me is a big minus. All my transactions were declined while trying to book for a trip in Asia - another big minus. Regarding this issue, customer service says "it must be them"

I’m giving 1 star because I have to give a star.
My complaint is I phoned in January to make arrangements on my account due to diagnose with breast cancer.
Do to the surgery and cancer treatments I can not work. As per my oncologist
I phone twice since in total 3 phone calls.

I have been making those payments and I find out that even making these payments capital one is reckling my credit.
So upsetting I asked to talk to a manager
Because the person that took my phone call said pretty much to bad you have to pay a lot more. I’m not working right now.

Still waiting for a manager to call me it’s been over a week.
So disappointed in the way things are going.
I shouldn’t have this worry on top of fighting to make it.

No support at all no compassion

Bonjour

Où est ce que je peux parler avec quelqu’un et laisse un très mauvais commentaire sur vos agent ?

Nous sommes presque en juillet et ma carte devait être arriver en mars. Ont me répète toujours les meme choses, ont cancel la carte, renvois une autres et elle arrive jamais. Pire service au monde.

Pas que je veux pas payer je veux simplement ma carte avec la bonne date d’expiration mais vos agent ne font pas le travaille. Pourquoi vous engager c’est gens. De plus, nous attendons leur télévision en arrière plan.

On m’a répéter plusieurs fois que ma carte sera envoyer via express pour au final un autre agent me dit que non. Un agent plus haut me dit qu’il me rappelle, JAMAIS REÇU DAPPELLE.

Pire service broche à foin.
Je veux simplement ma carte.

I had excellent credit for over 10 years with Capital One Mastercard. Never missed one payment…always paid early, made more than minimum payment & two payments per month allot. My credit score was excellent, but it didn’t do me much good. I applied for different card with lower interest which they said I just had to approve with phone call with verification number & then they didn’t do it & went back on their word. Their customer service is so screwed up everyone gives you a different answer. I quit paying them for awhile to pay them back….what goes around comes around….they deserved it. Now I have a low balance still which I am paying off & closing my account. I opened a Credit Dispute Support Form with Transunion to find out the real balance I owe. Capital One has been sued by many & had to pay them so I wonder if they owe me too. They don’t have a good reputation. I don’t abuse credit & most of the time I use my regular bank card to pay for things & like to pay my balances on credit cards off each month. I have excellent credit with my bank & they recently offered me more credit which I use just a bit for convenience sometimes, but try to always pay the balance off each month. It seems like the Credit Bureaus are there for the Credit Card Companies & Banks not the consumers or people they serve & are suppose to help. They don’t appreciate us & our money they get. I am anxious to see what happens after Transunion investigates Capital One. I encourage more people to open Credit Dispute Support files through Transunion & other Credit Bureaus for support & help against Capital One to see if they owe you any money. Good luck! God is against every form of greed & really doesn’t like anyone to be greedy.

Don't ever get yourself involved with this card company. I have three cards that I missed one payment on all three due to Medical reasons. I phoned all three of them and made it a payment arrangement since I was back to work to pay it within a few days. Everybody else was fine Capital One said they were great with that. Capital one's the only one that dinged my credit score. And it's not only that Capital One had me lose my job. Because after making the courtesy call to let them know after I got out of the hospital, they were supposed to leave the note on the file after the first time I called. I received a call the next day asking the same nonsense while I'm trying to work. I told that person the same thing, but according to them they don't have any note on file. They got to stop using these countries for their call centers like Indonesia and everything that don't do the job. Then they kept proceeding to call and trick me with different numbers at work kept me on the phone over the same garbage and then I ended up losing my job over it. Now since they've ruined my credit already, now I'm not paying a damn thing! Send it to collections I don't care now you've already had my employment terminated with your stupidity, and your non-stop phone calls and ruining my credit. Don't ever deal with a company like this they're not legit.

It's all just one giant ripoff It's unbelievable that for years they've been charging me $59.99 for basically nothing I get nothing out of it It's a scam they're degenerate I hate you I hate you capital one I hate you so much

Awful, a simple cancelling and refunding of a secured card has taken 3 customer service calls, needing to get supervisors involved twice due to staff either not giving vital information or just not understanding the situation at all. Have never seen what should have been a simple process dragged out so far by sheer incompetence

ARNAQUE, ARNAQUE, ARNAQUE

As a former consumer reporter, I gave Capital One US 5 stars. However, unlike the US card, Capital One Canada charges a foreign transaction fee. So it gets two stars. Other than that, the card is good.

Once I paid off my balance a customer service rep lied to me about deactivating my card and getting a replacement card in the mail in 2 weeks. When I waited for 2 weeks and no card came I was told that the previous customer service replacement had lied. They removed the $11 interest fee on my account for a card that been disabled!!