CaravansUK レビュー 

38
TrustScore 5段階評価の1.5

1.6

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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Hi all.do all compass Camino 550s fall apart. mine has from new in 2017. The best thing I did was to sell it. On the day I sold it. It still had a leak from the rear top light. Should have named it Co... もっと見る

5つ星のうち1の評価

Do all compass caravans fall to bits, i have been caravaning for over 40 years, had a new compass camino 550 in 2017, from then each year it has had some think fall off, or crack,

5つ星のうち4の評価

We picked our van up in July, throughout the team at caravans UK were helpful without being pushy. The controls on the site (coronavirus) were excellent. The day we picked the van up t... もっと見る

5つ星のうち1の評価

Sale process was fine as was the handover. Had a problem with the submersible pump that was supplied with the caravan. Contacted Caravans UK who said I should use the old one that we also in th... もっと見る

企業が回答しました

企業情報

  1. RV 販売店
  2. モービル ホーム販売店
  3. RV 車整備業
  4. RV 保管施設
  5. RV 用品店

さまざまな外部ソースから提供された情報

CaravansUK opened in July 2017, but had been conceived many years earlier, by Paul & Lisa – who wanted to create a caravan dealership that was a one stop shop and put the customer first. The team has quickly grown, along with the addition of a purpose built workshop. CaravansUK has also collected lots of customers along the way – many returning and happy to leave great reviews. With a real focus on the customer, CaravansUK utilises technology, normally reserved for high end car dealers, to provide information and reassurance, throughout the buying process. Based on the side of the A1, between Worksop and Retford, we are easy to get to and visible from the road.


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1.6

ひどい

TrustScore 5段階評価の1.5

38件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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1.6

すべてのレビュー

(38)

過去12か月のレビュー数: 1

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5つ星のうち5の評価

Honesty, integrity and wonderful customer service

What a wonderful company. Complete novice about caravanning but went to see some caravans. From the moment we arrived we were given expert attention by Christian the salesman who helped with detailed information on each van and lots of advice - he even gave us coffee!. He could not have been more helpful. I was able to discuss the relative merits of each van in relation to my needs. He was attentive, extremely helpful but at no point put undue pressure on me to buy. Like so many I wanted to think it over overnight and was offered the opportunity to pay a £100 refundable deposit to hold it for 48 hours, which I accepted. It is refreshing in this day and age to find a company with such high standards of customer service and integrity and I cannot recommend them highly enough.
Christian is a credit to the company.

2021年9月13日
自発的なレビュー
5つ星のうち5の評価

Great Service, Great Team

Our experience with Caravans UK started back in February in the midst of lockdown. They were advertising a caravan that met most of the criteria we were looking for. Our initial enquiry was responded to in minutes and we were sent a link to a video tour. This was a clear and informative tour showing us good and bad aspects of the van. We were able to arrange a video call with Paul, who spent a good hour going round the van with us answering our myriad questions. We duly put down a reservation deposit which was refundable , until we were able to go and see the van in person. We finally got to see the van in April, and we picked up a few issues and when we raised this with Dave, they all went on the sales sheet to be addressed. Scroll forward to us collecting the van in June (our choice due to circumstances). All the issues listed were fixed and the van was lovely and clean. Handover day came and Liam was great walking us round the van, not rushed. This is our first caravan purchase and we are so pleased that we found Caravans UK. The whole team our focussed on getting the customer the right experience, they are not just after the money alone. A great job and we cannot recommend this company highly enough.

2021年6月28日
自発的なレビュー
5つ星のうち5の評価

Very happy with the service and…

Very happy with the service and professionalism, caravan was well presented and communication throughout was excellent. Especially liked the video demonstrations which are always handy to refer to. Would definitely buy from them again.

2021年1月27日
5つ星のうち5の評価

Impressed - would definitely recommend

Having visited a couple of other local 2nd hand caravan places, we were really impressed with CaravansUK and the service they offered. So much so that we ended up buying our caravan from there in the end. A very professional service with lots of help, both in the days leading up to the sale and after we had bought it. Would recommend to others for sure.

2020年10月31日
5つ星のうち5の評価

Good selection of caravans at good…

Good selection of caravans at good prices. Hassle free and no pushy sales people.

We had a particular model we were looking for and had viewed various others at different places, both traders and private.

We bought a really nice caravan in great condition after looking at one here, and the cost was very comparable to private sellers. Would definitely recommend.

2020年10月18日
5つ星のうち5の評価

We purchased are new van and we're…

We purchased are new van and we're really pleased with the service and help.
Paul is really good and very knowledgeable.As it was a newer van than we had before we had loads of questions.
The after service is very good as well not just interested in taking your money but making sure your happy.
Thanks Guys ...

2020年10月17日
5つ星のうち5の評価

Would recommend

Bought our 1st ever caravan from Caravans UK only 12 months earlier, so hedged our bets with an older model. Had a positive experience both with Caravans UK and, despite lockdown, with caravanning in general so we decided to go back to them and upgrade to a newer van.
The stock is mainly pitched mid market - neither brand new nor 4th hand models - but a good selection of used caravans, well maintained, all of which appears fairly priced compared to other outlets.
For us what appeals is the friendly service. No ‘cowboys’ attitude here. They allowed us to check out the vans that interested us without any interference, but made it understood just to ask if necessary. Whatever we did need to know, we found the handful of staff were all knowledgeable, sincere and genuine.
Having agreed a purchase (twice now), they provided a bespoke video via email showing everything there is to know about that specific van (control panels, gas, heating etc). This is enormously helpful and it’s value should not be under estimated.
In addition to the Pre-sale inspection and warranty checks you would expect, they also make an effort to ensure the actual handover / pickup of the van is a special occasion for the buyer. A nice touch.
When it’s time to service or indeed change the van in the future (hopefully longer than 12 months..!) we will return here. Very happy.
Oh and it’s handily located too, just off the A1. 👍

2020年10月13日
CaravansUK ロゴ

CaravansUK からの回答

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. whom it was a pleasure work with. We look forward to working with you again in the future!

5つ星のうち5の評価

Every one is so helpful

Every one is so helpful, this is our second caravan bought from here and would go nowhere else. Excellent service

2020年10月11日
CaravansUK ロゴ

CaravansUK からの回答

Thank you so much for your kind words Paul. We really appreciate you taking the time out to share your experience with us and we hope to see you again for your 3rd ;)

5つ星のうち5の評価

We have just bought our first caravan

We have just bought our first caravan. The help, advice and service we received was excellent. We were unable to collect the caravan on the allotted day as we couldn't get the tow bar fitted in time and Caravans uk kindly kept the caravan for us. They helped us attach it to the tow bar and get us on our way. I would highly recommend the company.

2020年10月4日
自発的なレビュー
CaravansUK ロゴ

CaravansUK からの回答

Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. It was a pleasure working with you guys.

5つ星のうち1の評価

Sale process was fine - Poor After Sales

Sale process was fine as was the handover.

Had a problem with the submersible pump that was supplied with the caravan. Contacted Caravans UK who said I should use the old one that we also in the caravan at hand over. I pointed out this was both old and covered in algae. I also asked about a second key and as told to buy one off the internet (£2.25)

Poor after sales.

2020年9月29日
自発的なレビュー
CaravansUK ロゴ

CaravansUK からの回答

Hi David,

Thank you for your feedback it is very much appreciated. We take all of our reviews from customers on board.

With all of our caravans being pre-owned we do allow any extras such as awnings, pumps, motor movers, spare keys etc that come with the caravan from the previous owner, carries over and stays with the caravan to its new owner.

After you raised your concern about the pump we remember you having 2 pumps that came with the caravan from its previous owner, which one of them only worked intermittently. This turned out to be due to the pump not being compatible whereas the used pump should of worked as this was compatible with the caravan.

As a solution we did offer you a new complementary pump for you to pick up at your most convenient time.

We are saddened and disappointed that your experience didn't meet up to your expectations. If there are any further issues that occur with your van, feel free to contact us at any time.

Kind regards,
CaravansUK

5つ星のうち5の評価

Great Service

Very friendly staff with lots of knowledge and advice. Video sent of all the caravans important things know, which we can keep and look back at if we have any issues, this is really useful.
During handover of the van, all questions were answered and lots of good advice given, for a first time buyer i would recommend CaravansUK

2020年9月26日
自発的なレビュー
CaravansUK ロゴ

CaravansUK からの回答

Thank you so much for your kind words, Kerrie. We really appreciate you taking the time out to share your experience with us. It was a pleasure working with you guys and we are pleased to see you have gone leaving happy.

5つ星のうち5の評価

Handover

We are very satisfied with the service we got from caravans uk.The hand over video was very helpful,and the hand over,and the bottle of wine was a very nice experience.Would recommend caravanuk to any body who wants to buy a caravan.Many thanks to all the staff,for a wonderfull experience Mr & Mrs Cartwright

2020年9月23日
自発的なレビュー
5つ星のうち5の評価

5 stars thanks

From the moment we arrived at Caravan UK to look for a caravan to the day we drove off with our Abbey GTS Vogue 216 the service was excellent even with the C 19 word. Thank you
Iain & Nicola Hards.

2020年9月19日
自発的なレビュー
5つ星のうち5の評価

Excellent company to deal with

Excellent company to deal with. From the initial purchase to any warranty work or just to advice over the phone, they are always willing to help.
Highly Recommended.

2020年9月16日
自発的なレビュー

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