European Consumer Claims レビュー 774

I am extremely disappointed with the level of service provided by ECC. I have been asked by Trustpilot not to include personal information in this review, so I will keep this general.

The overall experience has been frustrating and far below what should be expected from a professional organisation. Communication has been poor, and the handling of the situation has lacked transparency and accountability throughout.

Due to the unresolved issues and the way the matter has been managed, I have had no choice but to escalate things further. My bank is now actively involved and taking steps to recover my money.

Based on this experience, I would strongly urge others to proceed with caution.
Update
Trustpilot encouraged me to edit my previous review with any personal details. I have done so. Yes you are the right company.
Further update.
Yes it’s you, stop your nonsense. We all know what you are doing. Trustpilot and I have been in correspondence all week. I explained the situation, they are aware of what you are doing .
More Further update
You know that is not true. Trustpilot remove reviews containing personal information. You rely on this, so the review is removed.
Further further update
Fool me once, shame on me, fool me twice, shame on you.
You have said the same thing on all of your negative reviews. “You don’t me, print my full name.” We know how you play your games.
There you go. You now have my full name. No excuses for your ignorance.
Further, Further, Further Further update
I have provided evidence to Trustpilot that it is you I have been dealing with. Ask Trustpilot about the evidence, they will inform you of all the evidence I have of your dealings, or the lack of, with me.
Further x5 update
Trustpilot have all the evidence.

After 2 years of waiting for a resolution to our Diamond timeshare issue we were referred to Steven who quickly resolved the issues and guided us through process to relinquish our membership, hopefully this is the end of our nightmare re Diamond

we had a excellent service from ECC and Stephen and Wendy

We are very pleased that after 14 months with ECC, relinquishment of our points ownership contract has been achieved. Many thanks to Stephen and Wendy at ECC.

Offered professional advice on how to deal with the disposal of the timeshare at Orange Lake Country Club, Kissimmee. The process took several months, however Steven John has now confirmed that the timeshare is being repossessed and I have no further interest in the unit.

Excellent job.
Good communication.
Actioned quickly.

So far our experience is good.
The most frustrating thing is that staff seem loathe to confirm in writing, by email, that once a £13,500 deposit is paid, then no more than 10% of any compensation received will be taken.

Our worry is that we might lose a lot more than 10% of any compensation received.

Come on ECC - Remi, Anne, Paul,Rob -please don't spoil a so far positive experience by this ridiculous lack of communication - an email would take two minutes and we have a LOT of money at stake here, as you are aware

Hopefully on the final stretch, has taken nearly five years but got out of the contract in the end. Will just stay patient and wait for the final conclution.
Many thanks to Wendy And Steven.

Finally after trying for many years to get out of my Contract, I was referred to Steven by ECC. Steven guided me as to what I needed to do and what information had to be provided.
I must admit that at first I was a tad sceptical that it could be resolved quickly (having been scammed in the past). However his advice worked and the time share termination was resolved very quickly. I am timeshare free. Thank you Steven.

still no reply from them have taken £5500 email saying can not get any monies back

We were at our wits end when we realised how we had been misled / mis sold or whatever you would like to call it in Las Vegas. We had been sold a dream that was based on a pack of lies and sales talk. It wasn't to good to be true and it sounded feasible but it wasn't.
We were looking how to remove ourselves from this nightmare and I looked on line and found European Consumer Claims and I made contact.
After my first conversation with them I relaxed, just a little as we were shown a way out. The quickly signed us up and guaranteed that we come out at the end with no timeshare and no legal issues in the USA.
The money we paid seemed a lot and at the start it felt like we weren't getting much for it. The process is a waiting game basically and waiting to see which side would blink first. What ECC gave us was confidence when we got emails, letters or phone calls threatening us with legal action for passing our debt to a UK bailiff. I would email Steve with the latest threat and normally within a few minutes, and never more than an hour I would receive a reply saying to ignore this because..... or he would give me the text to reply. He is a man of a few words but they are wise and they are very very comforting. I never felt worried after I had received an email from him or had a brief conversation. That is what our money had paid for and it allowed me to sleep at night and feel confident that we were going to come out of it ok at the end. Thank you

Paid 5500 promised we could cancel anytime very hard to contact over the last year then got an email saying they cannot do anything and we didn't get a penny back so disappointed don't know howecc team can sleep at night

Despite months having passed, Steven went out of his way to provide us with answers to our questions. We began to wonder if this had been a huge trick but Steven has assured us that it has not been and helped us get back on track again. He has been by our side all the way and we wish him well in the future.

Trying to cancel my Contract with Diamond Resorts, for over 7 years, has caused much distress and ill health to us. We were referred to ECC for assistance and was guided through the process by Steven John. We were kept up to date every step of the way. It is with much relief that the process has had a very positive outcome and we don’t have to worry anymore and can enjoy life again. If it was possible I would have happily given Steven 7 stars

We would like to thank Steve and Wendy for the very quick and professional service we received.

To be relieved of my timeshare after 2 1/2 years is a weight off my mind. I hadn't envisaged it would take so long. However I was assured by Steven John that it would happen, but as it was in the USA everything takes much longer. At times I did wonder if I'd been lured into a scam but was quickly reassured and I was kept constantly in touch. Emails were answered by return and phone calls responded to immediately. So in the final stages I can't thank ECC enough, in particular Steven, also Wendy who I have spoken to on more than one occasion. I now don't have to worry about my sons eventually having to take on the burden of huge maintenance bills!

I feel let down and extremely frustrated. I was lead to believe that once I filled out all my forms this would be sent to the Solicitors. However this has not been the case. I started my claim in November 2025. I was told they now need to do a subject to access request. It is now the end of February and they have only just sent me the form to fill out. They are yet to still return my paperwork I sent in November. They are asking me to fill out another questionnaire again which I have done twice already. But it's OK if you want to speak to them you will get there advanced AI where someone is just listening and typing in the background. I cant even speak to my case worker. No point having them. Save your money and just sell your van at a loss. Would still save more than wasting time with this lot.

They did what they said they would. We are out of the timeshare and without any additional cost. With thanks to the team.

As we approach the end of a lengthy court case and subsequent surrender of our timeshare accounts, we appreciate all the helpful support and advice we have received from the ECC team: Jack and Troy at the beginning; together with Wendy and Steven John as we close in on a conclusion.
We would recommend ECC to anyone with a timeshare dispute for their professionalism and personal engagement with clients. Thank you.

Until we discovered ECC, achieving an acceptable exit from a timeshare arrangement had seemed to be as obscure as the industry we were trying to leave. However from the outset ECC were clear in their approach and with the assistance of Steven John, ECC helped us navigate a clean exit from our timeshare company - just awaiting the final paperwork... :-)