Carconnectpro レビュー 42

i ordered today then they always ask my details like phone number,order number address, full name email address.but They know already my email address and order number. are you also experience this guy’s? Should i have to give my other info? What a mess for me! then i payed for US dollar currency not aud dollar currency but i saw in a site its aud dollar currency!

Very frustrating purchase. Cancelled immediately as I realised the amount had gone through in US$ not AUD - even though I was on what I thought was the Australian site.
Reply was also immediate but did not resolve issue - was told order had already gone through! A miracle! Further contact only told me I could return on receipt which I was unable to do. They then offered me a discount to keep product which was no good to me. This I note has been encountered by others.
Fraudulent sales, long delivery and unsatisfactory product.

I tried to alter my order within 30 minutes of placing it and they said it has already shipped. Despite emailing multiple support people, I received replies with the EXACT SAME WORDING. Likely they are using AI to send standard replies. I received notices weeks later to say that the order has been received, and then it has been shipped. So obviously it was not shipped out within 30 minutes of placing it. It has been a month now and I still haven't received anything! This is a very unethical company and a TOTAL SCAM! DO NOT BUY FROM THIS COMPANY!

I have no idea what their products are like however the way the run their business is shonky I ordered a usb dongle on the web site through my phone authorized paypal to pay then the website takes you to offers page, for 2 dongles at discount (fair enough) what you dont realize that the paypal has been set to automatic payments. I may have inadvertently clicked another page I certainly didnt intend to anyway net thing I know their is a separate paypal payment for US$171. I immediately got onto there page to cancel the second order and shot off an email. They emailed straight back to see whet they could do but their shipping was quick. I thought no worries this should be fine and left it. i check my email later and find they claimed to have already shipped the item. Bloody shonky, this is not the way you do business

I wanted to order a wireless bluetooth adapter. That is ALL I wanted. Only one. As I was working through the order process, the web-site kept offering to upgrade my order to more units. I declined both attempts. then I was told I was the 1 millionth customer and to choose an item that appeared on the screen. Only all these items had prices and there was no way to escape the screen except to move forward. By the time I got to the checkout screen(they already had my card info) I was looking at the bluetooth device I wanted and now there was an additional charge for a warranty which was never mentioned and ALLof the millionth c ustomer items had been added to the order. I imeediately contacted customer service in writing and called them telling them to cancel the order. I was assured by the customer service rep.(Raffy) that my order would be cancelled and I would receive a confirmation e-mail. The e-mail I received said the order had already gone to shipping and could not be stopped. I replied and requested to have a pre-paid, pre-addressed label sent to me so I could return the order. I made it clear I did not want the merchandise. A second e-mail from customer service said upon receipt of the merchandise to contact customer service for return instructions. These guys are sooooo shady it hurts. I have made my card holder aware of all of the above.

I placed my order over 10 working days ago and contacted customer service twice. they can't confirm shipping and can't give me a tracking number. All they say is that they will get back to me, as they can't access the information at this time. That was yesterday. Still waiting..................

CarConnect pro solutions and its payment system Commerce Core UAB are both dodgy and feel I’ve been scammed. Won’t cancel order within 1 hour - made excuse it’s packed and already shipped. Still waiting on tracking data even though I’ve emailed them many times. My only hope is PayPal will refund me but was told I have to wait until the 15th of may for this to happen to give the merchant time for goods to arrive. Not hopeful judging by other comments here.

There was a glitch with the delivery time, after I contacted support the order arrived as promised in 7 days. Unfortunately the unit did not work with the car setup. Again I contacted support and Leo was very helpful, explained that I was going to get information to return the order to carconnect after filling out the surgery that Leo at support send me. I will wait for the product return information.

With several email forward and back all involved very helpfull with a great response time. Thanks guys.

The customer support I received from Carconnectpro was quick, hence the three star rating, but not entirely satisfactory. When I wanted to return the item I purchased they told me that I could keep the item and they would give me a 25% refund, I refused and asked for the return address once again, then they offered me 45% refund and said I could keep the product, I accepted just to get rid of any further hassle. I never did receive a return address. Also their 90 day return policy is not valid, they told me it was only 30 days from the day the item is received, so it appears to be false advertising. The item I received was definitely not new, it looked used and had a bunch of scratches on it, I think it was a previously returned item because it didn't work properly. To finalize I have a useless item and almost half my money back, and Carconnectpro have more than half of my money and have gotten rid of a useless product. I will not buy anything from this Company again, future buyers beware!

I made a purchase using the Paypal Express checkout option.
Nowhere did it mention shipping costs or extended warranty, yet I was charged for both. These charges would have been a consideration before I chose to complete my purchase.
The company should be upfront with any additional charges and not hide or obfuscate these details.
My Credit Card company, through PayPal also flagged it as a risky transaction.
Finally, I could see no indication on the site to indicate that the purchase was in USD. Most sites I visit and purchase from know where I am and asjust the currency accordingly.
My purchase hasn't arrived yet and I have received no shipping information. I am now hoping that I do get what I have paid money for.

Ordered an AA wireless adaptor but ended up paying for 3 other items I hadn't ordered or confirmed that I wanted to buy. (It is a blatant lie that add-ons have to be confirmed before purchase) Within half an hour of ordering I contacted them to cancel my order only to be told that I couldn't as it had already been dispatched!!! Their refund terms state you can cancel within 12 hours - so much for that!
* 12 hours after they appeared on my bill, I raised a fraudulent transaction claim, for the 3 additional items I hadn't ordered. PayPal agreed and PAYPAL, not supplier, refunded me for these items.
* I also opened a case, through PayPal, to obtain a refund for the adaptor (and the extended warranty they had added without my knowledge) Conversations though PayPal with the supplier went nowhere so I informed them I would be escalating it to a claim with PayPal when applicable. The day before I was able to do this I received a full refund for all items (despite them supposedly having been sent!) What a dishonest company.

Hard to really rate it just after ordering. It should be after delivery the rating is applied 😀

Fast and easy ordering.

Ordered product by mistake the team reversed the sale and credited PayPal within the hour. Excellent service.

Top.Quick.Easy to understand.

Easy ordering but too many 'special offers' to navigate.

Would give no stars if I could. Paid, got no confirmation email. Contacted company- got the run around ie my address was incomplete which it wasn't. Lots of lies. Got this company off a google ad for a car play adapter- i think google should better vet their ads as this company is fraudulent

I just saw this happened to someone else so I thought I should leave a review too.

I placed an order but the checkout screen is confusing. It makes it look like it is going to give you a discount for ordering 2 each but then it adds an additional two making 4 each.

I contacted them right away to ask and remove the other two but they said it was too late because they already shipped. Over two weeks later I followed up because I have no updates.

They just sent me tracking and it just left China two days ago. So its been over three weeks now and I am still waiting on my items so I cam return the two I never needed that have been charged on my credit card this whole time.

If I could rate less than one star I would. Ordered on April 12, 2026. After trying to get through the additional upsell of unlimited items, I thought I had made it to the order finish page, only to see two extra items along with an additional charge for a warranty, and payment was processed. I immediately called a phone number told them of what had occurred and that I had no use for the additional two times, the person told me he would send a message to the warehouse, but it would take up to an hour before they could see the order. 26 minutes later I emailed customer service and received a response that they were working on my order and would send me a reply. After hearing nothing for an hour, I emailed again and was told it was too late to cancel any or all of the order, but that they have a generous 30 day return policy for anything I do not want or need. I emailed back expressing my concerns of this being a dishonest business practice and poor customer service. I received an email explaining that these orderes are "pre packaged " based on popular items sold, all they have to do is put a label on them and they're out the door. Today is 4/23/26, and I still have no shipping information, no tracking information, and no further correspondence.