Care Safe レビュー 125

Care Safe からの回答

4日前

Dear Valued Customer,

Thank you for taking the time to share your feedback. We sincerely appreciate all reviews as they help us continually improve our services.

We would very much like to address your concerns regarding pricing; however, as no client details were provided, we are unable to locate your booking in our Care Safe system to investigate this matter thoroughly.

We'd like to clarify that Care Safe is not a conventional taxi or public transportation service. We are a highly regulated specialist provider offering bed-to-bed transportation exclusively for vulnerable adults and people with disabilities. Our services require:

• Highly trained team members with specialised safeguarding expertise
• Professional handling equipment designed for the safe transportation of vulnerable individuals
• Compliance with stringent regulatory standards, including ISO 9001, 14001, 27001, and 42001 certifications
• Close collaboration with the ICO office and the National Cyber Security Council
• Maintaining an excellent NHS DSPT rating

This specialised equipment and extensive training, which conventional transport providers do not offer, are reflected in our pricing structure and are essential for ensuring the safety and dignity of our clients.

Our commitment to excellence is demonstrated by our ratings above 4.8 on both Trustpilot and Google reviews.

We would greatly appreciate the opportunity to discuss your specific experience further. Please contact us directly with your booking details so we can properly investigate and address your concerns.

Thank you again for your valuable feedback.

Care Safe Team

Care Safe からの回答

2026年4月29日

Thank you so much for taking the time to share your experience with Care Safe. We are incredibly pleased to hear that your journey to the hospital in central London went so smoothly.

We understand that arranging transport for a very elderly and unwell relative, especially one using a wheelchair, can be a stressful experience. That’s why our team is dedicated to thoroughly understanding each passenger's exact needs during the booking process and providing the reassurance you need.

We are delighted that our driver arrived on time and that the wait-and-return service provided peace of mind, allowing you to focus entirely on the hospital appointment without worrying about the return journey.

Your kind words and decision to use our services again are the highest compliments we could ask for. We look forward to assisting you and your relative in the future.

Warm regards,

The Care Safe Team

Care Safe からの回答

2026年4月29日

Diolch yn fawr iawn for your heartfelt review! We are absolutely thrilled to hear about your positive experience with Nadun and Maruf. They truly represent the dedication and professionalism that Care Safe stands for, and they will be so proud to read your kind words.

As a proud Welsh business, we place supporting our community at the very heart of everything we do. We understand that journeys to places like Morriston Hospital can be a source of worry, and to know we could respond so swiftly – arriving within just one hour of your booking – and provide a friendly, safe, and reassuring transfer means the world to us.

This is precisely why Care Safe exists: to ensure our neighbours across Wales receive the dignified, reliable support they deserve when they need it most. Your review inspires our entire team to continue our unwavering commitment to high-quality care.

Thank you for trusting a Welsh business to look after you. We are always here for our community.

Yn gywir,

The Care Safe Team

Care Safe からの回答

2026年4月29日

Thank you so much for taking the time to share your experience during such a challenging time. We are truly sorry to hear you were in severe back pain so soon after surgery.

We are incredibly proud of Niaj's professionalism and dedication. It's heartening to know that his prompt arrival and careful assistance made a significant difference in getting you safely and as comfortably as possible to A&E. Ensuring our patients feel secure and experience minimal discomfort is always our top priority, especially in urgent situations.

Your feedback reinforces the importance of the compassionate and professional service we strive to provide. We wish you a swift and full recovery.

Warm regards,

The Care Safe Team

Care Safe からの回答

2026年4月29日

Thank you for your valuable feedback regarding your recent experience. We are pleased to hear that you found our ambulance staff good and that you managed the transfer.

We take every piece of feedback as a crucial learning experience, and this highlights an area for immediate improvement in our booking and risk assessment process. You are absolutely correct – we do have automated stair-climbing carry chairs available within our specialised equipment inventory. It appears there was a communication breakdown during the booking phase, in which the specific need for step assistance wasn't fully identified or cross-referenced against our available equipment.

Please be assured, we are taking immediate steps to review and refine our risk assessment protocols and internal communication channels to prevent this oversight from happening again. Our goal is always to provide the most seamless and comfortable transfer possible.

We sincerely regret any difficulties this caused. We are committed to earning that five-star review next time by ensuring the right equipment is always dispatched for every unique need. We appreciate you bringing this to our attention.

Warm regards,

The Care Safe Team

Care Safe からの回答

2026年4月29日

Thank you so much for your truly wonderful review! We are absolutely thrilled to hear that your experience with us was excellent and that our driver, Maruf, made such a positive impression.

Maruf truly embodies the kindness, care, and dedication that Care Safe strives for, and we will make sure to share your amazing feedback with him. It means a great deal to our entire team to know that his professionalism and compassion shone through.

We deeply appreciate your trust and your decision to use Care Safe again. We look forward to providing you with the same high standard of service in the future!

Warm regards,

The Care Safe Team

Care Safe からの回答

2026年3月25日

Thank you so much, Graham, for your encouraging words. Our dedicated team undergoes professional training to ensure they effectively meet the personal needs of every service user.

Care Safe からの回答

2026年3月25日

Thank you very much for your valuable feedback.

Care Safe からの回答

2026年3月25日

Thank you, Nigel, for your valuable feedback.

Care Safe からの回答

2026年3月25日

Thank you, Susan, for your thoughtful words. They truly resonate with us. Our dedicated team is not only passionate but also expertly trained to cater to the unique personal needs of each of our service users.

Care Safe からの回答

2026年1月29日

Thank you, Alberta, for providing your valuable feedback.

Care Safe からの回答

2026年1月28日

Thank you, Ren, for your valuable feedback and for calling us a "Godsend." We truly appreciate your words of encouragement. Our dedicated team is deeply passionate about delivering exceptional services, and that commitment shines through in everything we provide, from personal care to clinical services. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!

Care Safe からの回答

2026年1月28日

Thank you very much for your kind feedback, and appreciate Kalum.

Care Safe からの回答

2026年1月28日

Thank you for sharing your valuable feedback about your first experience with Care Safe. We are thrilled to hear that our services not only met your expectations but also provided the reliable, safe transportation your wife needed for her appointments.

At Care Safe, we understand the challenges families face in securing safe, timely transportation for their loved ones, especially when health concerns arise. Our commitment is to offer personalised, compassionate solutions, and we are pleased to hear that we effectively addressed your needs and delivered a positive experience.

We are particularly grateful for your kind words about Kalum. Our drivers are meticulously trained to handle each situation with the utmost sensitivity and professionalism, and Kalum’s dedication to your wife’s comfort and safety exemplifies our core values. We will ensure he receives recognition for his outstanding service.

Your insights are incredibly valuable to us, as they reinforce our unwavering dedication to providing exceptional service that alleviates our clients' burdens. We truly appreciate the trust you placed in Care Safe, and we are eager to continue supporting you and your wife with your transportation needs.

If there’s anything more we can do to enhance our services, please don’t hesitate to reach out. We are always here to assist you.

Thank you once again for your trust and support.

Care Safe からの回答

2026年1月28日

Thank you, Ian, for your kind words about the service and about our team member. We are happy to help you again.

Care Safe からの回答

2026年1月28日

Thank you, Janet.

Care Safe からの回答

2026年1月28日

Dear Ms Murtaza,

We want to express our sincere gratitude for your patience as we undertook a thorough investigation into your recent experience. Please accept our heartfelt apologies for any inconvenience our service may have caused you.

After an extensive inquiry led by one of our senior directors, we identified an error on our part in the destination details provided by our booking team. Discussions with both the booking team member and the driver revealed that this mistake occurred during the booking process. We deeply regret this oversight and the distress it caused you during such an important appointment.

I must commend the driver for his exceptional handling of the situation. He ensured you arrived at your appointment safely and returned home without further complications. It's important to clarify that the driver did not indicate he was new to driving; instead, he mentioned the importance of staying hydrated throughout the journey. The vehicle stalling was due to a common mechanical issue common to manual-transmission vehicles at low speeds. Please rest assured that your safety has always been our top priority.

We thoroughly reviewed the GPS tracking records and found no instances of excessive speed or rapid acceleration, reflecting our unwavering commitment to safe driving practices.

To prevent such errors in the future, the booking team member responsible has been given a final warning. As a token of our appreciation for your understanding and goodwill, we are pleased to offer you £20 off any booking over £100 with our service.

Once again, we sincerely apologise for the inconvenience you experienced, and we genuinely value your feedback, which is vital to improving our services. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Care Safe からの回答

2025年11月19日

Thank you very much for your valuable feedback.