Opodo レビュー 

I bought plane tickets through OPODO, and 15 days later an amount of 99.99 euros was charged, probably for a membership that I neither knew about nor wanted. I immediately canceled the membership, filed a complaint with my bank about this unauthorized payment, and finally withdrew from the contract in the statutory period. However, Opodo is not responding to my emails. Very unethical behavior from this company. I am very disappointed and DO NOT RECOMMEND.

SCAM
No email confirmation.
Paid £611 for rental car and insurance.
Refused car on pick up.
Refund refused.
At Alicante airport.
Had to pay ANOTHER £500 with a different car rental company.

I booked a flight with Opodo to Spain for Nov. 2026. The airline (Ryanair) cancelled the flight. My friends booked the same flight but they booked with the airline and have received a refund. I have been told by Opodo that I must contact Ryanair for my refund and Ryanair say I must contact Opodo to get my refund. Neither will take responsibility and I’m stuck in the middle with no refund. I have contacted my bank to see if they can help me get my money back. Ryanair App is useless and can’t speak to a human for help.

In July 2025, I accidentally subscribed to Opodo Prime. The only way to cancel the membership was by making an international phone call, which cost me additional money. After a long conversation, they refused to issue a full refund. Instead, they refunded only half of the membership fee and placed the remaining amount into an Opodo wallet that could only be used on their platform. I never used the wallet because I found their prices to be much higher than other travel websites.

In July 2026, Opodo charged my card again for another annual renewal. I immediately contacted them, but they falsely claimed that I had never asked to cancel my subscription during my phone call in 2025. They admitted that their system showed I had called them last year, yet they insisted there was no cancellation request recorded. They refused to refund the charge despite my previous complaint and repeated requests.

After this happened, I searched online and discovered that many other customers have reported almost identical experiences, including automatic renewals after requesting cancellation, partial refunds instead of full refunds, credits being placed into an Opodo wallet instead of being returned to the original payment method, and customer service refusing to honor cancellation requests. I also sent several emails requesting a refund, but Opodo repeatedly refused.

> "Based on my experience and the large number of similar complaints from other customers, I believe Opodo's subscription and cancellation practices are misleading and unfair."

This is supported by publicly available information. Numerous customers on Trustpilot describe experiences very similar to yours, including unwanted renewals, difficulty cancelling, partial refunds, and credits instead of cash refunds.

There are also many Reddit discussions from customers reporting nearly identical situations, including being charged again after requesting cancellation.

In addition, consumer organizations in Germany have challenged Opodo's Prime subscription practices, and a consumer class action regarding the Prime membership has been reported.

Arranged my car rental via Opodo which was an utter disaster and brings into question who and how Opodo allow partners into their accepted supply chain generally they sell to customers (applies to hotels and any other service they provide) all they want is your money. Little appetite to help you when things have gone wrong and an even more embarrassing complaints procedure, zero substantiation of their decision not based on fact, zero investigation. Scammers that take your money. Tin pot third party company. Avoid.

I booked car rental through Opodo. I then wen to gold car to collect. When I went to collect it the price which was considerably different to that which was agreed.

I also didn’t receive an email off Opodo confirming the booking but did for the additional insurance.

Bevor ich den Vorfall schildern werde, gestehen ich, mich nicht wirklich vor Mietwagenbuchung informiert zu haben. Es ist also letztendlich meine eigene Schuld, unnötig Geld in den Rachen von Opodo gesteckt zu haben.
Ich hatte einen Mietwagen von Opodo als Vermittler für Surprise gebucht und bezahlt. 326 € für einen dreiwöchigen Aufenthalt im Ausland + 2.000 € Kaution. Das Angebot war verlockend günstig. Tatsächlich hatte ich bei Abholung keine Kreditkarte, sondern nur meine Debitkarte von Visa dabei.
Also verweigerte mir Surprise die Herausgabe des gebuchten und bezahlten Mietwagens.
Der Hammer kommt aber noch! Der Mitarbeiter von Surprise hat mir dann zwei Angebote für einen neuen Vertrag gemacht und diese dann noch nach unten korrigiert. Mietpreis: 300 € + 250 € Kaution mit Visa Debitkarte. Also es ging dann doch ohne Kreditkarte. Das muss man nicht verstehen. So habe ich für den Mietwagen das Doppelte gezahlt und Opodo kassiert die erste bezahlte Rechnung ohne Gegenleistung ein.
Als Entschädigung!? ... für was?
Auch die Kommunikation mit dem Serviceportal ist (wohl gewollt) eine zermürbende Angelegenheit. Nach jeder Anfrage spricht eine andere KI mit einem und es geht immer wieder von vorne los.
Mein Fazit: Lieber etwas mehr bezahlen mit einem fairen und kundenfreundlichen Vertrag. Und von Opodo die Finger lassen....

Horrible customer service. The company is advertising one price on skyscanner website. As soon as you click on the button the price changes a lot and the offer you have picked disappears. What a scam!!!

I Have booked with them a 8 seater car and have the voucher showing 8 seats
the car supplier argues my booking is only for a 5 seater car
I phone up opodo but they want £3k in order to supply me with an 8 seats car (which is what i originaly booked and hold valid voucher for)
when i disagree with the live CS they end up referring me to the EMAIL department
when i reach them out on EMAIL, they now refer to the phone/live chat team without willing to assist
and this is how it is going on for month now
terrible service and a company you should never trust

J'ai acheté un billet pour un vol qui a soit disant été modifié par la compagnie... Mensonge ils ont juste réservé un vol différent de ma demande sans me prévenir sans m'alerter et avec de fausses infos sur leur appli. Je me retrouve devant la file d'attente à l'aéroport pas de billet. Ensuite une blague, un service client absent qui renvoit la responsabilité sur d'autres... Cout de l'opération pour moi 700€, pas une excuse, pas un euro de remboursement. A fuir

Nog steeds niet terugbetaald, zie al dat er meer mensen met deze partij genaamd Opodo het schip in zijn gegaan, zag bedragen van 3400 euro voorbij komen, wat een schande, veel praatjes maar niks doen, denk dat ik rechtsbijstand in ga schakelen

My Husband (an Opodo Prime Members) booked and paid for a flight (about £360(. Upon check in it turns out that Opodo had not paid the airline and so they had cancelled the flight (we had not been notified of this).We then had to book a last minute flight directly with the airline as Opodo were not answering their phones. This cost us around £900+. After about 2 months of chasing, Opodo have refunded the £360 price of the original flight but are refusing to refund us the balance, so we're £540 out of pocket. We will never use this scam of a company again. They literally had one job to do and failed at that and refused to compensate us.

Absolutely iniquitous. I chose not to sign up for their 'Prime' or any other additional levels of service, complete my booking, enter card details and am notified 'the search has failed. Try again'. I continue, and suddenly fares that were £150 each are £250 each. This evening I've learned an important lesson: never to use Opodo in future.

We had a terrible experience with Green Motion Portugal. ,Despite a confirmed booking, they left us stranded at the airport on 8th April because we arrived after closing hours — something they knew when accepting the reservation.

We weren’t the only ones — another young family was left in the same situation. We booked through Opodo, yet neither company has taken responsibility or given us a refund.

Completely unacceptable. Avoid.

Misleading customers , made a booking flights , offered free trial for 30 days , in 24 hours they charged £ 99.99 . After arguing with customers services they now offer £ 46 refund , but they don’t accept full refund because edream signed up is considered the same . How is that ? Two different names ? Misleading customers .
Be aware , the are cheating .
Never again I will use theirs sites

Scammers Opodo
I reported so many times.
Answer, we will sort out your problem.
But nothing, no reply.
They took £344.87
All call centre’s in Egypt and in India. Worst
And stupid Robot.
Getting no where

Me han cargado 99.99€ sin ninguna autorizacion son unos piratas!!!

Abzocke, versteckte Kosten, schlechter Kundenservice, man wird vertröstet mit "Rufen Sie in 3 Tagen nochmal an."
Super schwierig aus der Prime-Mithliedschaft rauszukommen
Finger weg!

If i could rate this website 0 stars I would. Please beware of this website they are scammers!

⚠️ @opodo 89,99 € prélevés pour un abonnement Prime non souhaité. Refus de remboursement malgré PayPal + SignalConso. Dossier transmis à la DGCCRF. Combien de clients doivent subir cela