Carpetstore XL レビュー 

Carpetstore XL からの回答

2021年9月26日

Good evening dear Ms. Grier,
Good evening dear Mary,

Thank you for very much for sharing your happiness with the Nourison Etchings rug by Nourison which your have purchase at our store in September last year.

It was indeed very unfortunate that there have been very severe supply issues for the rugs by Nourison for an extensive period last year due to the manufacturing & supply chain interruptions in Turkey & Asia caused by a combination of the extremely high demand and lack of production capacity combined with factories who were suffering from absent staff due to Covid…
These factors combined have caused a long delay with the arrival of your extra large rug in size 244 x 305 cm at the warehouse of the distributor for Nourison in London; to make matters worse the distributor was also not getting any proper or reliable information about what to expect from Nourison’s head office and manufacturing units, so we in turn could not provide with the information which we desperately were seeking to share with you…
We have temporarily halted the sales of the rugs by Nourison around that same time for several months as a consequence of the continuing supply problems which were causing unreasonably long delays & delivery times for our customers. We most sincerely regret that you had to wait so long to receive your rug which I’m glad to hear you have been enjoying a lot since reception of it.

I wish you many more years of joy from your purchase as well as a most pleasant Sunday evening!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月26日

Good afternoon dear Ms. Leadbetter,
Good afternoon dear Yvonne,

Thank you very much for your positive review of the service which you have allowed me to offer you after your purchase of the Freja Faux Fur Copenhagen rug by Andessi!

It’s a pleasure to read that you are fully happy with the customer service which you have received from me and have found to be brilliant. I’m very glad to hear too that you are fully happy with your absolutely beautiful rug which you have chosen from our rug collections.

Thank you very much again for your 5-star recommendation as well as for your trust & purchase in our store, and enjoy a most pleasant continuation of your Sunday!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月26日

Good afternoon dear Ms. O’Reilly,

Thank you very much for your sharing your positive experience at our online carpet store!

It’s a real pleasure to hear that you were delighted to find the Illusion Prism rug by Andessi and that it was a perfect match for your interior! I’m very glad to hear that you also found the rug even better than anticipated in both quality & aesthetics after you selected the rug based on the reliable online product photography.

I wish you a lot of joy from the optimized atmosphere in your upgraded interior the coming years, and thank you again very much for your recommendation of our store & customer service!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月26日

Good afternoon dear Ms. McCarthy,
Good afternoon dear Orla,

Thank you very much for your positive review of your shopping experience at our online store!

I am very glad to read that you are completely happy with the quick delivery and the good quality of your Illuma Purple rug by Andessi Rugs which was as you expected after selecting this rug based on the photos published in our online store.

I wish you a lot of joy from the optimized atmosphere in your upgraded interior where you have offered your rug its new home, and thank you very much again for the time you have taken to share your experience!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月26日

Good afternoon dear Ms. Gibson,
Good afternoon dear Sorcha,

Thank you very much for rating our store & customer service with 5 stars, we most highly appreciate that! 😊

It was a pleasure accommodating you with the free exchange process to change the Heritage Duck Egg rug by Andessi to the different size in order to get a perfect match for your interior. I wish you many more years of comfort & joy from your upgraded interior where you have offered the rug its new home.

Thank you very much too for recommending our online store and enjoy a most pleasant weekend!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月26日

Good afternoon dear Stan,

Thank you very much for your positive review of our online store and the customer service which you have allowed us to offer you!

I am very glad to hear that you are completely happy with the after sales customer service which you have received and have found to be rare & fantastic! 😊

Thank you very much again too for your time to review our service as well as for your trust & purchase in our online carpet store, and enjoy an excellent continuation of your Sunday!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月26日

Good morning dear Ms. Sever,
Good morning dear Emma,

Thank you very much for rating your shopping experience at our online store with 5 stars!

I am very glad to read that you are completely happy with the price & brilliant quality of your Cocktail Highland Ochre (160 x 230 cm) rug by Andessi Rugs! I wish you a lot of joy from the optimized atmosphere in your upgraded interior where you have offered your rug its new home.

Thank you very much too for your positive intention to shop again at our store when an next occasion arises in the future; you are most welcome back at any time and I look forward to assisting you again whenever you need another rug to adorn your home!

I wish you a most pleasant Sunday in the meantime!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月25日

Good evening dear Cliona,

Thank you very much for your positive review with top marks for the service which you have allowed us to offer you after your purchase of the Hana Carbon RG2024 (200 x 280 cm) luxury rug by Villa Nova!

I am very glad that you are fully happy with the excellent quality of your luxury rug by Villa Nova by Louis De Poortere! I wish you many more years of joy from the optimized atmosphere in your upgraded interior where you have offered your rug its new home.

Thank you very much again for your recommendation, trust & purchase in our store, and enjoy a most pleasant continuation of your weekend!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月24日

Good afternoon dear Ms. Flynn,
Good afternoon dear Julianne,

Thank you very much for rating our customer service with 5 stars, we most highly appreciate that! 😊

I am very glad that you are happy with both the price & brilliant quality of your Atlantic Nassau Red 9125 (170 x 240 cm) luxury rug by Louis De Poortere! I wish you a lot of joy from the optimized atmosphere in your upgraded interior where you have offered your new luxury rug its new home.

Thank you very much again for your kind words about your experience at our online store & about the luxury rugs by Louis De Poortere, and enjoy a most pleasant weekend!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月21日

Good afternoon dear Ms. Stevens,
Good afternoon dear Jasmin,

Thank you very much for your positive review of the service which you have allowed us to offer you!

Thank you very much as well for your positive intention to shop at our store again for your future rug needs, we most highly appreciate that! :-)

I am very glad that you are delighted with your new Palazzo Borgia Red 9141 (200 x 280 cm) luxury rug by Louis De Poortere! I wish you a lot of joy from the optimized atmosphere in your upgraded interior where you have offered your new rug its new home.

Thank you very much again too for your trust & purchase in our store, and enjoy a most pleasant evening!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月4日

Good evening dear Mr. Ford,
Good evening dear Nigel,

Thank you very much for your positive review of the service which you have allowed us to offer you!

I am very glad that you are fully happy with your choice for the Pearl Rust (160 x 230 cm) rug by Flair Rugs and I wish you a lot of joy from the optimized atmosphere in your newly upgraded interior.

Thank you very much again too for your trust & purchase in our store, and enjoy an excellent weekend!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月4日

Good evening dear Ms. Cotterill,
Good evening dear Esther,

Our most sincere apologies for the very unfortunate circumstances which have led to your bad experience at our store!

I have just reviewed the history for your order from earlier this year which looked as follows:

- You have placed your order on 17/12/2020 at 0.05h. You immediately received an order confirmation from our online store.

- As soon as I got to my office on 17/12/2020 I immediately sent you an email to inform you that the rug which you ordered unfortunately had just got sold out and the manufacturer would be able to supply the rug again only three weeks later on 7/01/2021.
The much longer than usual delivery time was caused by the disruptions in the supply chain caused by Covid and its related problems in Asia. I also asked in my message if you preferred to keep your order and wait for the rug to arrive, or if you preferred to receive a refund for your purchase.

- On 21/01/2021, you sent us an email which indicated that you must have missed my earlier message and which must have landed in your unwanted email inbox (or which may have got filtered away by spam filters)…

- Due to my temporary absence during the extensive renovation works in our physical store, I only managed to send you a reply to your message on 31/01/2021 via an alternative email address in order to get my message delivered this time.
I also reluctantly have to inform you in that email that the manufacturer was encountering a delay with the arrival of the new container which was only going to arrive only on 10/02/2021..

- During the works we also were reachable by phone much more limitedly than usually, which has led to several of your calls to remain unanswered. I remember this period very well when I was personally painting the large space of our new store while climbing up and down the scaffolding and operating the painting machine, and my unhappiness about being unable to respond to my customer’s calls & emails as swiftly as usually…
I sincerely regret this temporary unavailability during the renovation of our new store and I apologize for this most sincerely!

- On 1/02/2021 you confirmed good reception of my message and confirmed that you would like to keep the order and receive it asap. I promptly responded and confirm that your new rug would be dispatched immediately to you directly from the manufacturer’s facilities as soon as the new supply had arrived in their warehouse in Manchester.

-On 18/02/2021 I confirmed the shipment of your new rug which was then delivered at your home on 22/02/2021.

I regret that the delivery of your order was only possible much later than the usual 1 or 2 days delivery time which we usually can offer to our customers in the UK, and I regret the failed reception of the initial email and the unfortunate reduced availability by phone during our renovation works.

I hope that you will offer us another chance at a next occasion to offer you a much better experience like our other customers typically enjoy at our online store which is clearly is not a scam as you could establish for yourself after reception of my initial email and later the reception of your rug.

I wish you a most pleasant continuation of your weekend in the meantime.

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com

Carpetstore XL からの回答

2021年9月4日

Good evening!

Thank you very much for your positive review of your experience at our store!

I am very glad to hear that you are happy with the service which we have offered you and I wish you a lot of joy from the optimized atmosphere in your newly upgraded interior.

Thank you very much again too for your trust & purchase in our store, and thank you very much as well for your positive intention to recommend us and shop with us again in the future!

I look forward to helping you again at a next occasion and I wish you an excellent weekend in the meantime!

Frederic
Happiness Manager @ Carpetstore XL
https://www.carpetstorexl.com