Don’t fall for the reviews on this. Only thing they care about is you giving them a 5 star on trustpilot in front of them. Car was advertised to have these “best features” which they didn’t and now we... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really great service from Jordan at Towcester sorted a small paperwork issue we had our end. Very knowledgeable about all the products and warranty’s on offer very friendly and can’t do enough for the... もっと見る
First time buying a car from here excellent service from Jordan at the Towcester branch helped us all the way through the process can’t praise him enough
Went to purchase our new car today in Towcester and couldn’t complain about the process or the salesman Radu, he was very well informed about the car and kind throughout. Although we were there for a... もっと見る
企業が回答しました
企業情報
当該企業による記述
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
当該企業による記述
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
連絡先
Towcester Road, NN12 8QE, Towcester, England, 英国
- 02046402214
Summer price drops
4.3
優良
100件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Good range of vehicles easy to book a…
Good range of vehicles easy to book a test drive, we had a sales rep who was very nice but was not knowledgeable on the car he was selling so was unable to answer some of the questions we asked. The process was straightforward but would have expected that they would have kept the car to do the ceramic coating. Unfortunately we were only advised that we would need to return on another day to get it done. There technician was not available and the sales rep said he would call us the next day to arrange booking it in and that was 3 days ago we have not heard anything from them now they have their money seems like normal practice these days
2026年7月27日
Carsa - Towcester からの回答
Dear Homeowner,
Thank you for taking the time to share your experience. We're pleased to hear you found the range of vehicles good and the process straightforward, but we're sorry the product knowledge and follow-up around the ceramic coating fell short of your expectations. This is not the standard of clarity and communication we aim to provide, and we will review this with the team to help prevent similar situations.
Best Regards,
The Carsa Team
Had a fantastic experience with Jordan…
Had a fantastic experience with Jordan at Towcester. He was patient and very professional when purchasing my car. I would highly recommend 👍🏻
2026年7月29日
自発的なレビュー
Carsa - Towcester からの回答
Dear Gary,
Thank you for taking the time to share your experience. We’re delighted to hear that Jordan at Towcester provided patient and professional service during your purchase. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Rosie was amazing and made buying a car…
Rosie was amazing and made buying a car so smooth.
2026年7月29日
Carsa - Towcester からの回答
Dear Kyerah,
Thank you for taking the time to share your experience. We're delighted to hear that Rosie made the process of buying your car so smooth, and we'll be sure to pass on your kind words to her.
Best Regards,
The Carsa Team
Jordan at Towcester was very clear and…
Jordan at Towcester was very clear and straight forwards a very good experience.
2026年7月29日
自発的なレビュー
Carsa - Towcester からの回答
Dear Seamus,
Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester was clear and straightforward, and that you had a very good experience with us.
Best Regards,
The Carsa Team
Great in person service
Sales team in the showroom were brilliant, honest, didn't rush me at any point and ensured I was comfortable with everything that was going on.
2026年7月28日
自発的なレビュー
Carsa - Towcester からの回答
Dear Hong,
Thank you for taking the time to share your experience. We're delighted to hear that our showroom sales team made you feel comfortable, were honest, and gave you the time you needed. Your feedback means a lot and we’re pleased you were happy with the service.
Best Regards,
The Carsa Team
Harvey was very helpful!
Harvey was very helpful and gave us plenty of time to see the car and ask all of our questions. We couldn't have asked for a more simple and straightforward experience!
2026年7月28日
自発的なレビュー
Carsa - Towcester からの回答
Dear Karl,
Thank you for taking the time to share your experience. We're delighted to hear that Harvey was so helpful and that you found the process simple and straightforward. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
Anton was very helpful and answered all…
Anton was very helpful and answered all of our 100 questions. We were given time by ourselves to look at the car, had a test drive and had enough time to make a decision. Anton cleared all our doubts and gave us the best advice to make decisions.
2026年7月28日
自発的なレビュー
Carsa - Towcester からの回答
Dear Danica,
Thank you for taking the time to share your experience. We're delighted to hear that Anton was so helpful and that you felt you had the time and support you needed to make your decision. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
Saw a car on autotrader
Saw a car on autotrader. Placed at Towcester. Went to see it. Salesman unhelpful. Didnt know if car existed and could use computer to find it as was too complicated. Told me to go and find car in compound and photo number plate, then return to office. I left. Hopeless and useless. Not a company I want to do business with.
2026年7月27日
自発的なレビュー
Carsa - Towcester からの回答
Dear George,
We’re sorry to hear about your experience at Towcester and that you were left feeling let down by the service you received. Being asked to locate the car yourself and the lack of support from our team is not the standard we aim to provide. We are reviewing this with the team at the branch to understand what went wrong and improve the way we assist customers on site.
Best Regards,
The Carsa Team
Jay raja was the best especially with…
Jay raja was the best especially with finance information and he was great with FCA regulations. Really happy with service
2026年7月27日
自発的なレビュー
Carsa - Towcester からの回答
Dear Samuel,
Thank you for taking the time to share your experience. We're delighted to hear that Jay Raja was able to support you with clear finance information and FCA regulations, and that you were really happy with the service. We'll be sure to pass on your kind feedback to him.
Best Regards,
The Carsa Team
It was a smooth process from start to…
It was a smooth process from start to finish, Radu made me feel welcome, talked me through everything, answered all of my questions and got my new car sorted with part exchange all within good time.
Fully recommend carsa and the towcester branch. Thank you
2026年7月27日
自発的なレビュー
Carsa - Towcester からの回答
Dear customer,
Thank you for taking the time to share your experience. We're delighted to hear everything went smoothly from start to finish and that Radu made you feel welcome and well supported throughout, including with your part exchange. It's great to know you would recommend Carsa and our Towcester branch.
Best Regards,
The Carsa Team
The service I received from Mr
The service I received from Mr. Radu was exceptional, he went the extra mile to make sure everything was alright with my car
2026年7月27日
自発的なレビュー
Carsa - Towcester からの回答
Dear Ofor,
Thank you for taking the time to share your experience. We're delighted to hear that Radu provided exceptional service and went the extra mile to ensure everything was in order with your car. Your feedback is greatly appreciated.
Best Regards,
The Carsa Team
In principle a good idea , need to improve in execution
Harvey eventually our sales guy was very helpful and made sure we were happy with everything, the process of actually buying took over 2 hours , which was too long .
There seems to be too many contacts , communication was not good , I had to make many calls and emails to get things sorted … you make an appointment but it seems if your face doesn’t fit , they swap you for someone else … we took the car but they couldn’t find the second key , again not happy but I had already transferred the funds for the car when I was told this . Harvey promised to find the elusive key and post to us , we will see if this happens.
There are alot of cars to choose from and the principle is good , but putting it into practise could be better . My score was mainly for Harvey not necessarily the company .
2026年7月24日
Carsa - Towcester からの回答
Dear Sally,
Thank you for taking the time to share your experience. We’re pleased to hear that Harvey was helpful and ensured you were happy with everything, but we’re sorry that the overall process, communication, and delay around the second key fell short of your expectations. This is not the level of service we aim to provide, and we will review your comments around communication, handover times, and consistency of contacts to help us improve.
We appreciate your balanced feedback about the choice of cars and the concept, and we’re grateful that you highlighted Harvey’s efforts in particular.
Best Regards,
The Carsa Team
Significant hidden damage
Brought a vehicle the end of Jan 26, Start of June 26 I took the vehicle for a minor scratch repair in which the independent garage identified that the vehicle had significant damage repair. I notified Carsa customer care immediately which it took them 2 weeks to reply back to me and then advised as it was in my possession for over 6 months (which it wasn’t - this was only 4months after purchase) that there was no proof that it hasn’t happened within my time of owning the vehicle, after they confirmed a HPI check came back clear!! I was told when I purchased the vehicle that they are ex - lease vehicles (so a claim on insurance wouldn’t necessarily show on a hpi check). If you decide to get a car from them - be sure that there isn’t any hidden damage.. as they will not take ANY responsibility!!!!
2026年6月9日
自発的なレビュー
Carsa - Towcester からの回答
Dear Customer,
We’re sorry to read about your experience and the concerns you’ve raised regarding the history and condition of your vehicle. This is not the level of reassurance or support we aim to provide, and we understand how frustrating the situation and subsequent communication must have felt. We will review the details of your feedback, including how your case was handled, so we can improve our processes and clarity for future customers.
Best Regards,
The Carsa Team
Carsa - Towcester からの回答
Dear Susiri,
Thank you for taking the time to share your experience. We're pleased to hear you were happy with our customer service and the speed of the process.
Best Regards,
The Carsa Team
The whole experience was very good
The whole experience was very good, salesman was very professional, he went through everything, and made sure we understood the warranty.
2026年7月25日
Carsa - Towcester からの回答
Dear Steve,
Thank you for taking the time to share your experience. We're pleased to hear that you found the process very good and that our salesperson took the time to go through everything and explain the warranty clearly. Your feedback is much appreciated.
Best Regards,
The Carsa Team
Great service from arrival by Jay.No…
Great service from arrival by Jay.No pushy salesman tactics rather a take your time and let us know when you are ready tactic👍🏻
2026年7月25日
Carsa - Towcester からの回答
Dear Nurul,
Thank you for taking the time to share your experience. We're delighted to hear you received great service and appreciated Jay’s relaxed, no-pressure approach. Feedback like yours means a lot to the team.
Best Regards,
The Carsa Team
Lovely friendly staff
Lovely friendly staff, very relaxed and no pressure salesmanship. Talked through all the options. Thank you Harvey!
2026年7月25日
自発的なレビュー
Carsa - Towcester からの回答
Dear Bethany,
Thank you for taking the time to share your experience. We're delighted to hear you found our team friendly and the process relaxed with no pressure, and it's great to know Harvey was able to talk you through all the options. We appreciate your kind feedback.
Best Regards,
The Carsa Team
Jordan at Towcester was great
Jordan at Towcester was great. Very helpful & happy with the new car
2026年7月25日
Carsa - Towcester からの回答
Dear Stewart,
Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester was so helpful and that you're happy with your new car.
Best Regards,
The Carsa Team
Jordan at towcester was very helpful &…
Jordan at towcester was very helpful & explained everything clearly. Will recommend
2026年7月25日
自発的なレビュー
Carsa - Towcester からの回答
Dear Mrs James,
Thank you for taking the time to share your experience. We're delighted to hear that Jordan at Towcester was so helpful and explained everything clearly. We really appreciate your recommendation.
Best Regards,
The Carsa Team
Such a great experience dealing with…
Such a great experience dealing with Jordan in the Towcester branch. Knowledgeable about the vehicle we have chosen. Fantastic at getting a great deal for part exchange. 100 percent recommended.
2026年7月25日
自発的なレビュー
Carsa - Towcester からの回答
Dear Jeanette,
Thank you for taking the time to share your experience. We're delighted to hear that Jordan at our Towcester branch was able to support you with your chosen vehicle and part exchange, and that you would recommend us so highly. Your kind feedback is truly appreciated.
Best Regards,
The Carsa Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。