Carter and Lewis レビュー 

Carter and Lewis からの回答

2026年2月26日

Thank you so much for your excellent review!

We’re delighted to hear that you’re so happy with your King size Rock mattress and that it’s providing the firm, supportive comfort you were looking for. It’s great to know you’ve been sleeping better since making the switch — that’s exactly what we love to hear.

We really appreciate you highlighting the quality and value for money, and thank you for recommending it to others who prefer a firmer, more supportive sleep. Wishing you many more nights of great rest! 😴✨

— The Team

Carter and Lewis からの回答

2026年2月26日

Thank you so much for your wonderful review!

We’re thrilled to hear that your mattresses exceeded your expectations and that you found them both high quality and extremely comfortable. It’s great to know the delivery was quick, the ordering process smooth, and our customer support helpful — that full experience really matters to us.

Buying two mattresses and recommending us to family and friends is the highest compliment we could ask for. Thank you for your trust and support — we truly appreciate it. Wishing you many comfortable nights ahead! 😴✨

— The Team

Carter and Lewis からの回答

2026年2月26日

Thank you so much for your fantastic feedback!

We’re delighted to hear that you’re loving your Savoy mattress and finding it the best mattress you’ve ever slept on — that’s exactly the kind of experience we aim to create. It’s also great to know our customer service made a positive impression.

Thank you for choosing us and for your recommendation — it really means a lot to our team. Wishing you many more nights of brilliant sleep! 😴✨

— The Team

Carter and Lewis からの回答

2026年2月26日 に更新

Dear Faz Lifesabeach,

Thank you for taking the time to share your feedback. We are genuinely sorry that your experience on www.harmonybeds.co.uk did not meet your expectations and appreciate the opportunity to clarify several points. It's a pity that you posted on the wrong trust pilot profile.

Firstly, we would like to note that the order was placed on Harmony Beds, while this review has been published under Carter & Lewis, which is our mattress brand and does not sell beds. The two brands are separate entities. This may understandably cause confusion for other customers reading the review.

I have contacted our sister brand Harmony Beds asking them for a full report. Regarding the statement “the bed was made the day before delivery”, this is not factually correct. Their beds are handcrafted to order as part of a scheduled production process and are not manufactured the day before dispatch.

Concerning the materials used, they would like to reassure you that their beds are constructed from high-quality timber, not plywood. This is a core part of our manufacturing standards and is consistent across their entire range.

In relation to the ottoman structure and base, their website gallery clearly shows that this model is designed with a solid flat base, not a metal slatted frame. This construction is standard within divan ottoman production and is widely regarded as a superior and more durable solution.

With respect to the headboard, they sincerely apologise for the error in the studding. This was a minor issue that could have been easily corrected by their artisans had they been given the opportunity, and they regret that this was not resolved for you.

Following the return, the bed was fully inspected at their factory, and no structural defects were found. It is therefore possible that this was a change of mind after completion of the order on your behalf. That said, they promptly honoured your right of withdrawal, responding within the required timeframe and issuing a full refund within 24 hours. By acting immediately, they also ensured that you avoided additional courier return costs, in line with our clearly stated sales conditions.

They also apologise on behlf of the external delivery driver who left the packaging in your bedroom. While deliveries are handled by external couriers, they fully acknowledge this lapse and regret the inconvenience caused.

Harmony Beds always strives to act fairly and quickly, and believe that their immediate response and refund reflect this commitment. While they have reviewed your public review history and noted a predominance of negative feedback, we nevertheless respect every customer’s right to share their opinion.

As always, the customer is right, and Harmony Beds has taken your comments on board to further improve their customer experience.

Yours faithfully,
Mark Chambers
Head of Marketing
Utopia Beds

Carter and Lewis からの回答

2026年2月26日

Thank you so much for taking the time to leave such a lovely review!

We’re really happy to hear you had a fantastic experience from start to finish with your Carter & Lewis double mattress. It’s great to know the quality, materials, fabric, comfort, and style all stood out compared to your previous mattress — that’s exactly what we strive for.

We’re also glad the old mattress removal made things hassle-free for you. Thanks again for the recommendation — it truly means a lot to our team. Enjoy your new mattress and many restful nights ahead! 😴✨

— The Team

Carter and Lewis からの回答

2026年2月26日

Thank you so much for your amazing review!

We’re delighted to hear you loved your mattress so much that you came back for two more for your kids — that’s the ultimate compliment! Knowing it’s the most comfortable mattress you’ve ever had really means the world to our team.

Thank you for recommending us 100% — we truly appreciate your trust. Wishing you and your family many nights of great sleep ahead! 😴✨

— The Team

Carter and Lewis からの回答

2026年2月26日

Thank you so much for your continued support and lovely feedback!

We’re really pleased to hear you’ve had a great experience with your Carter & Lewis mattress — both in-store in Scotland and now ordering directly from our website. It means a lot to know you’ve noticed the quality and feel the mattress offers great value for money.

Your loyalty and recommendation truly make our day. If you ever need any advice or support in the future, we’re always here to help. Wishing you many more comfortable nights! 😴✨

— The Team

Carter and Lewis からの回答

2026年2月26日

Thank you so much for your wonderful feedback!

We’re thrilled to hear that you’re loving your Savoy mattress and finding it the most comfortable you’ve ever slept on — that’s exactly what we aim for. It’s great to know the quality of the finishing stood out to you as well, as a lot of care goes into every detail of our mattresses.

Thank you for recommending us — it truly means a lot to our team. Wishing you many more nights of great sleep! 😴✨

— The Team