Cartime レビュー 

I purchased a Tesla Model 3 AWD from Cartime in December 2025. Unfortunately, my experience after the sale has been extremely disappointing.

At the time of purchase, I was sold additional products totalling almost £2,830, including a Lifetime2K Warranty (£1,829.17), a 3-Year Service & MOT Plan (£582.50) and SafeGuard Premium (£415.83).

I was in a rush due to a family event on the day of collection, and only after reviewing my paperwork did I realise these optional products had been added. I contacted my sales adviser, Moncef El Bouhmadi, as soon as I realised and told him that I did not want these products and wanted them cancelled. He assured me he would deal with it, but nothing happened.

Over the following weeks I made multiple phone calls and continued chasing for an update. I was repeatedly told that someone would deal with it, but I received no resolution. When I visited the dealership, I spoke to Gareth, who also said he would sort it out, but after that I received no further response. I also emailed the branch manager in February and did not receive a reply.

Now, seven months later, I have been told that the products cannot be cancelled because the 28-day cancellation period has passed. This is extremely frustrating because I was trying to cancel them from the beginning and relied on the dealership’s repeated assurances that they would deal with it.

I have even contacted the warranty provider directly. They confirmed the warranty had been cancelled, but advised that any payment issues must be dealt with by the dealership. Despite all my efforts, I am still left trying to resolve a situation that I raised months ago.

Based on my experience, I would strongly encourage anyone buying from Cartime to carefully check every optional product before signing any paperwork and to ensure any cancellation requests are confirmed in writing immediately.

As I do not believe my complaint has been handled fairly, I will now be escalating this matter to the appropriate ombudsman and other relevant organisations for independent review.

Noel was very helpful from visiting the site through to collecting our new vehicle.
Thank you

Great service from Yousef, very proffesional

Avoid paying the reservation fee unless every promise is confirmed in writing.

My experience with CarTime Bury has been extremely disappointing.On 9 June, during a telephone conversation, the car salesperson pressured me into paying a £100 reservation fee after repeatedly assuring me that it was 100% refundable if I decided not to proceed with the purchase. At no point during that telephone conversation was I told that I would have to travel to Manchester and test drive the car in order to be eligible for a refund.

When I decided not to go ahead with the purchase, I was told my refund would be processed within 5–7 working days. More than 10 days later, despite repeated emails, numerous phone calls, and raising the issue with multiple members of staff, I received no meaningful response or update. The salesperson was extremely difficult to contact throughout.

When I finally managed to speak to him, I was told for the first time that the £100 would only be refunded if I came to Manchester to view and test drive the car. This condition had never been mentioned before I made the payment. I felt that the terms had been changed after my money had been taken.

The lack of communication, contradictory information, and failure to honour what I was originally told have left me feeling misled and extremely frustrated. As things stand, I have paid £100 and have received neither the refund I was promised nor a satisfactory explanation.

I hope CarTime responds publicly to this review and resolves this matter promptly. Until then, I cannot recommend this dealership. My advice to anyone considering buying a car from CarTime is simple: do not rely on verbal assurances over the phone. Get every promise—especially regarding reservation fees and refunds—confirmed in writing before paying any money.

Yousef was first class. Helpful and went out of his way to help us purchase our new family car. Couldn’t be happier with my service and would recommend again tomorrow. Will be coming back for our upgrade.

Great service. Yousef was very polite and non-pushy. Recommend.

Shazad at cartime has been wonderful, from the first call he has always been attentive and kept me in the loop at all times in the process. Great customer service!

Bought a car from Car Time Burnley. Felt like the whole process was very rushed. Drove away being unsure of who my warranty was with and the process to follow for 2 years free MOT and service I was promised. Called the Aftersales team several teams and no answer everytime. Eventually called Sales and they answered instantly (typical, keen as mustard when buying a car but not interested afterwards).Sales operative was rude on the phone, cutting me off and saying I was repeating my question in 5 different ways. He explained my free MOT and service was with Car Time Bury - yet when I bought the car they told me I could get this done at "any Halfords or ATS garage". So they lied about this. Just be warned, their focus is on selling the car and will say whatever they need to to prompt you to buy - after you've driven away, they don't care about you. They even guilt tripped me on the day to take a picture and leave a 5 star review on Google. That's my experience anyway.

Noel was fantastic to work with
Very professional and accommodating!
Will return!
5*

Thank you to Chantelle who worked tirelessly to arrange a suitable time for our service to suit our busy schedule. Above and beyond comes to mind, and yes we respect that!

Thank you, Naomi & Phil

I had a good experience with Cartime bury on Monday 22nd June. They were honest, and the car I viewed was in great condition. I didn’t end up purchasing it as it didn’t suit my personal requirements due to my height; there wasn’t enough legroom or space around the steering wheel. It was a Kadjar GT Line with great specs.
They didn’t try to hard-sell the vehicle and instead went above and beyond to find another car within my budget, which was located at their prep centre just a few minutes away, even though it was close to closing time. I really liked the second car, but unfortunately it was automatic, which wasn’t suitable for me.

The deposit process was handled very smoothly. I didn’t even need to request a refund, the manager proactively confirmed my payment method so it could be returned. I signed a paper document, and by Wednesday morning the deposit was back in my account.

The only minor downside was that only one toilet was working, with the others out of use, which meant there was often a wait given how busy the site is.

Recently booked a service and from booking to dropping off and even the aftercare was amazing. Chantelle was on hand to support throughout.
Thank Chantelle for all your support. Oh and the service was great too! ☺️

Spoke with Chantelle and she was super helpful! Really helped me and answered all my questions I had. Fab customer service. Thumbs up from me

Great service and help from Shazad at cartime bury! Very helpful and informative

I’ve brought car from car time initially had a bad experience with the sales team or miss sold me Warranty, lied to me and didn’t show me respect and good level of service after I purchased the car. It could’ve been resolved there and then however, I had to take matters in my own hands. I could not trust the salesman’s Murad. After leaving a review on here a month later as my complaint was ignored initially by the Team. one day after leaving a review I get a call from Scott who is the manager car time bury which I was surprised to receive this call, however he read my initial review. He understood he was apologetic and he was transparent with me and that’s all I wanted initially when I had issues with the Finance and the salesman. He was able to offer me a compensation he’s a man of his word he sent me a documentation of what he’s offered in writing. I was happy with that I’m more just even getting a call on the back of my review. I’m glad my concern complaint was taken seriously in the end and dealt with. Basic customer service good communication and transparency that’s all. So hopefully going forward there won’t be any issues and I hope the rest of the staff are able to match that service standard from Scott hill. If it wasn’t for him, it would be a one star rating.

The company is trying really hard before the transaction is completed. There was no problem for the dealer to call us to make sure that we will be comming to complete the purchase but when I send a request through an email couple of days later.... no call. Quite disappointing especially that after the purchase we have noticed the chip on the windscreen.
I am not sure if I would recommend that company.

AVOID AT ALL COST, WE PURCHASED THE SAY SO LIFETIME MAINTENANCE TO HAVE A PEACE OF MIND AND LOOKS LIKE WE HAVE A LIFETIME HEADACHE!

Within 48 hours from seeing the car online and we’re now driving it away! Noel has been brilliant from start to finish. He’s always answered every call and question and he has been very clear and up front throughout the whole buying process. No hard sales, just a nice friendly guy with A1 service. Thanks Noel 🙂

Placed a £250 refundable deposit on the 26th of May. Went to see the car and it wasn't for me. Today is the 12 of June and still no refund.

Good service and straight forward, would use them again (this was my original review). I have logged on to update this, I reported an issue with my vehicle the morning after collecting it, this was approximately 2 months ago and it has not been resolved, poor communication and just dragging on.