carvender レビュー 

carvender からの回答

2025年7月16日

Dear Reviewer,

We’re genuinely sorry to read your feedback and to hear that your experience did not meet your expectations. At CarVender, customer safety and satisfaction are central to everything we do, and we take all concerns very seriously.

While we cannot go into full detail on a public platform without reviewing complete documentation, we would like to clarify a few important points:

All our vehicles are thoroughly inspected and come with a valid MOT at the point of sale. If any issues arise post-sale, we strongly encourage customers to contact us promptly so that we can assist within warranty and ensure proper care is given.

In your case, our aftersales team requested a repair estimate from your local garage in order to move forward. Unfortunately, no estimate was ever received from your side, and we did not hear from you again for over six months. Based on this, the team reasonably assumed the airbag warning light had been resolved, and the matter was closed on our system.

You also mentioned engine-related concerns. If these were not formally reported to our team.

We want to make it clear that we are not in the business of selling unroadworthy or unsafe vehicles. If a previous repair was found to be below acceptable standards (such as the zip tie you mentioned), we would have taken full responsibility — had it been brought to our attention in a timely manner.

We understand that purchasing a vehicle, especially at a young age, is a major decision. If you feel your concerns were not fully addressed, we welcome you to contact our aftersales team directly so we can work toward a fair resolution.

While we always accept constructive criticism and strive to improve, we must also clarify and correct any inaccurate or incomplete claims — especially when they involve serious allegations.

We wish you all the best and remain available if you would like to resolve this matter further.

Kind regards,

Customer Experience Team
carvender
📞 0800 999 1236
📧 support@carvender.co.uk

carvender からの回答

2025年7月6日

Hi Zoe,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you had good communication throughout and found the dealership environment welcoming, comfortable and lovely.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new BMW 1 Series brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

Carvender Ltd
buy.exchange.deliver.

carvender からの回答

2025年7月4日

Hi Simone,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you had excellent, efficient, helpful and reliable service from Qamar.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Mercedes-Benz GLA brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

Carvender Ltd
buy.exchange.deliver.

carvender からの回答

2025年7月4日

Hi Kevin,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you had very friendly and accommodating service from Qamar.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Mercedes-Benz C class brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

Carvender Ltd
buy.exchange.deliver.

carvender からの回答

2025年7月2日

Hi Steve,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you had very professional, helpful and polite experience from our dealership while buying your car from start to finish.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Volkswagen Polo brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

Carvender Ltd
buy.exchange.deliver.

carvender からの回答

2025年6月26日

Hi Ebony,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you had an amazing car buying experience from our dealership specially from Qamar who was brilliant throughout.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Vauxhall Crossland brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年6月26日

Hi Ellery,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you had friendly, professional, amazing and helpful service from our dealership team especially from Manager and driver who delivered your car.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Mazda 3 brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年6月26日

Hi Hayley,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you have excellent accommodating customer service and absolutely lovely car.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Ford Focus brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年6月26日 に更新

Hi TeeJay,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you have excellent 10/10 experience from our dealership team.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Vauxhall Astra brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年6月18日

Hi Richard,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you have simple and friendly service from Qamar while dealing with your vehicle purchase.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new reliable Volvo V40 brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年6月8日

Hi Matt,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you have quick, helpful, unreal top class service and smoother transaction while dealing with Qamar.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new reliable Kia Xceed brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年6月4日

Hi Nicki,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you have found our company a trust worthy, amazing, honest & great service from our dealership team especially you are really pleased with your car.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Prestige Mercedes-Benz GLA brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年6月2日

Hi Chris,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you have received Amazing service from start to finish and received a quick very next working day delivery.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Ford Focus brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年5月30日 に更新

Hi Cieran,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you have received Absolutely Amazing service from start to finish from Qamar who was professional, friendly and efficient.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Jeep Renegade brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年5月26日

Hi Josh,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you have received efficient delivery and great communication from our dealership team while buying your new car 100% online.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new reliable Kia Sportage brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年5月24日

Hi Ben,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you are very happy with the car and next day delivery service you received from our dealership while buying your new car 100% online.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Ford Focus brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年5月24日

Hi Jay,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you have received a helpful, best informative service from Qamar who is great asset of our company. He has been finalist as customer service champion in many awards every year.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Honda Civic brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年5月24日

Hi Martin,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you have received very good service and support while buying your car online from Qamar who is great asset of our dealership. He has been shortlisted as a finalist in customer service champion Award category multiple times by Motor Trader Industry Awards 2024 and AM Awards 2025.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new Peugeot 2008 brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

Carvender Ltd
buy.exchange.deliver.

carvender からの回答

2025年5月22日

Hi Callum,

Thank you ever so much for taking the time to leave us a 5-star review! You have made our day!

We are thrilled to hear that you have received a very good customer service, 10/10 recommendation and amazing delivery from our dealership team.

At carvender, we source out our stock very carefully, handpicking the best cars in the country, and preparing them at very high standards and make the buying process as smooth and enjoyable as possible.

Knowing that you're happy with your purchase and the service you received truly means the world to us.

We hope your new BMW 3 Series brings you many miles of joy and adventure on the road. We'd love to serve you again for your future upgrades.

Kind regards,

CarVender Ltd
buy.exchange.deliver.

carvender からの回答

2025年6月1日

Hi Sasha,

This is an attempt to defame a reputable company, one known for our top-notch customer care.

The spin on this story is highly deceitful. The reality of the situation, backed by our CCTV evidence and a police report, clearly indicates that the person you were accompanying was attempting to illegally sell a car, with outstanding finance and negative equity, to our dealership. Upon being asked to leave, you held the door shut and verbally abused our staff members. Frankly, it's just disgusting. We had no choice but to call the police to escort you from the premises. Once law enforcement arrived, you attempted to spin a harassment case against whom you refer to as 'the older man', to which the police investigated after reviewing the camera footage as being entirely baseless. We would not recommend coming onto a review platform to spew obvious lies about our dealership, considering there is clear evidence of A) No one threatening to hit you and B) You verbally harassing our staff members, causing them emotional distress.

Your review clearly breaches decency guidelines based on Hate, Violence, Gender Discrimination, Racism and Defamation. We have raised our concern with Trustpilot who will be investigating this review.

You are kindly requested to delete this review as our company operates at very high standards. We would never allow such a travesty (like that you had fabricated) to occur on our premises. As a dealership with over one thousand five star reviews across platforms, it makes zero sense for our staff members to behave so crudely towards you.

We hope you will take a positive step towards deleting this review.

Kind Regards,

Customer Experience Team
carvender