Case X Kingdom レビュー 95

Case X Kingdom からの回答

2025年12月18日

Hi Bob,

Thank you for taking the time to share your experience. We’re glad we were able to replace the case with the improved artwork — quality is something we take seriously, and we appreciate you giving us the chance to correct that.

We do understand the frustration around the overall timeline. As our cases are made to order and shipped internationally, replacement shipments follow the same delivery process, which can unfortunately extend the total timeframe. That said, your feedback is completely valid, and we’re actively working on improving both turnaround times and communication around replacements.

Thanks again for your honesty — it helps us continue improving.

— Case X Kingdom Team

Case X Kingdom からの回答

2025年12月18日

We’re sorry to hear you were disappointed with how this was handled. When an item is confirmed to be defective, we always work to resolve it fairly — whether that’s through a replacement or a refund for the product itself.

As outlined in our policy, shipping costs are non-refundable, as the order was produced and shipped as requested. This applies even when an issue is identified with the item, since the shipping service has already been completed.

We understand that this can be frustrating, and we appreciate you sharing your feedback — it helps us continue improving how we communicate these details moving forward.

— Case X Kingdom Team

Case X Kingdom からの回答

2025年12月18日

Thank you so much! 🫶🏼 We really appreciate your patience and are thrilled to hear your case was worth the wait. Enjoy it, and thanks for supporting Case X Kingdom! 💫📱

— Case X Kingdom Team

Case X Kingdom からの回答

2025年11月6日

Hi Kerry,

We’re really sorry to hear about your experience — we completely understand how frustrating this must have felt after waiting for your order.

After reviewing your case, it appears the incorrect model was selected at checkout. Our team has already reached out with a resolution: you can either return the case for the correct one, or order the right model at a heavily discounted price (which is the quicker option).

We’d love to get this sorted for you — please reply to our latest message so we can help right away. 💫

— Case X Kingdom Team

Case X Kingdom からの回答

2025年11月6日

Hey Victor,
That’s awesome to hear! 🙌 We’re so glad you love your new case and appreciate you mentioning the texture — that’s one of our favorite details too! Thank you for your patience with shipping and for being part of the Case X Kingdom community. 💫📱

— Case X Kingdom Team

Case X Kingdom からの回答

2025年11月6日

Thank you so much! 💫 We’re thrilled to hear you love your case and that it matched exactly what you saw online. The colors and textures are what make each design special — we’re so glad you noticed! Appreciate your support and kind words. 🙌📱

— Case X Kingdom Team

Case X Kingdom からの回答

2025年11月6日

Hi Sue,

We’re sorry to hear you feel this way, though we’re glad we’ve already been in touch. As explained, our cases are fulfilled through trusted international production partners — this allows us to ship worldwide while keeping prices affordable for our customers.

Where an item is shipped from doesn’t determine its quality, and we stand by the craftsmanship and materials used in our designs. The option to return your case still remains open if you wish to do so — our team is happy to assist through info@casexkingdom.com.

Thank you for sharing your feedback — it helps us continue improving the experience for all customers.

— Case X Kingdom Team

Case X Kingdom からの回答

2025年11月6日

Danke schön! 🇩🇪💫 We’re so happy you love your case — and we’re glad you noticed the texture detail on the back, it’s one of our favorite features too! Thank you for the kind words and support. 🙌📱

— Case X Kingdom Team

Case X Kingdom からの回答

2025年11月6日

Thanks so much! 🤘 We’re stoked to hear you loved the quality, packaging, and speedy delivery. It means a lot that you’d recommend us — can’t wait to have you back for your next case! 💫📱

— Case X Kingdom Team

Case X Kingdom からの回答

2025年11月6日

Thanks so much for the awesome review! 🙌 We’re really glad you love the design and quality of your case. Appreciate you sharing the note about the volume buttons — we’ll pass that feedback along to our production team as we’re always refining fit and feel. 💫📱

— Case X Kingdom Team

Case X Kingdom からの回答

2025年11月6日

Thank you so much! 🙌 We’re thrilled to hear you love the quality and fit of your case — and we’re especially glad you noticed those vivid colors and detailed designs! Appreciate the awesome feedback and support. 💫📱

— Case X Kingdom Team

Case X Kingdom からの回答

2025年11月6日

Let’s gooo! 🔥 We’re so glad you love your new case and that it looked just like the photos — that’s exactly what we aim for! Thanks for shouting out the quality and fit, and we really appreciate your patience with shipping. Can’t wait to have you back for your next design! 💫📱

— Case X Kingdom Team

Case X Kingdom からの回答

2025年11月6日

Hi KD,

We’re sorry to hear you were unhappy with your experience. After reviewing your order, the case you received matches the model selected at checkout. Ordering the incorrect size doesn’t mean we made a mistake, and in these cases, our return policy requires return shipping to be covered by the customer.

That said, we always try to be fair — which is why our team offered both a discounted reorder option and the choice of a partial refund instead of a full return. If the item had been faulty or if an error had occurred on our end, we would’ve happily replaced it at no cost.

We appreciate your feedback, and we’ll continue working to make our process and options as clear as possible for all customers.

— Case X Kingdom Team