Castle Water レビュー 26,910

My contact was Michell Bennet, he was very helpful and answered my email promptly. We couldn’t locate our meter to give meter readings, we received photos from my contact and was therefore able to take a correct reading, which had been estimated for some time.

When my tenant left my son informed them, the premises was empty for 4 months and we received no email saying that we owe money. I only found out when I came back from a trip a bill for £1,100 lots of late payment and add on fees where the original bill should have been about £150. When we complained they said we have to pay that they have been sending what we owe in an online portfolio. When they added excessive charges I was sent a letter to pay ir they will take action

My exchange of emails with Leanne Sinclair has been very good She has replied to me quickly and answered my questions in a clear manner. Very refreshing when dealing with large institutions.

Craig McWalter was very helpful with a billing issue. Resolved quickly and efficiently

Carole Perikleous was delightful - really professional, understanding and helpful. Made contacting Castle Water a painless experience.... apart from the 30 minutes waiting listening to jazz muzak!

Gentleman named Ewon was really good. He listened in the detail and addressed it in order without missing anything to close the call for today and future.5 Star ⭐⭐⭐⭐⭐

Olivia from complaints team highly commendable customer service !

Very quick to sort out issues

Superb customer service received, polite and understanding lady

Great to speak to a person who understood the concerns and how best to sort it out .Really appreciated speaking to a person who understood.
Great service from Christopher Mulligan

Fantastic service from David Burns from the Ayr office. Speedy service from both castle water and Scottish water and painless process to get my issue sorted, thanks!

Fast response that solved the problem.

Daniel dealt with my call courteously and efficently.

Incompetent,previous tenant left with a bill which was added to mine also fees etc, do not use castle water

Chris Campbell responded to my query efficiently and with understanding.

Thank you Rhys for listening, understanding, being helpful, recapping my instructions, fast, professional customer service.

Special thanks to David Burns (Ayr office). Query (which was our fault) was dealt with very quickly and sympathetically. Cannot fault the customer service.

Excellent Service received from Christopher Milligan in sorting out our water bill.

I’ve had an excellent experience with Castle Water's online customer support. My agent, Mitchell was super helpful and I was able to escalate my query promptly and without any issues. Its rare to get such a quick responses but they truly delivered exceptional customer service from start to finish. Very happy customer!

Lauren was quick and helpful.
Thank you.