Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... ãã£ãšèŠã
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I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services. She was very helpful with a second account and a retrospec... ãã£ãšèŠã
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Hea... ãã£ãšèŠã
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I was so well looked after by Liz with my query over my water rates bill just now that I felt compelled to say so with a few words. The world's a nicer place when you're able to sort an issue out with... ãã£ãšèŠã
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Source for Business ã«ã€ããŠ
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Your Business.
Our Priority.
Weâre a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
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PO Box 9136, BH11 0GF, Bournemouth, è±åœ
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4.9
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Helpful, knowledgeable and friendly
Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possible reduction of sewerage charges as we are a cafe and predominately water is used to make beverages. We also set up the direct debit, discussed options of monthly or quarterly and sent the form out immediately after our call.
2026幎4æ14æ¥
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Painless Direct Debit Switch
I rang to make one of my accounts a quarterly Direct Debit and it was done swiftly and efficiently by the lovely lady in customer services.
She was very helpful with a second account and a retrospective leak, directing me to the correct Team, and facilitating my enquiry.
She emailed me the information I needed straightaway.
2026幎4æ14æ¥
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
Excellent customer service.
2026幎4æ10æ¥
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Source for Business ããã®åç
Thanks so much for taking the time to share your feedback, we really do appreciate it!
Kind regards,
The Source for Business Team
This is how customer service should work!
We've recently been having issues with a water meter erroneously associated with our commercial unit. I contacted Source for Business and explained the issue to the UK based customer service rep, Heather. Within ten minutes Heather of dialling the number I had been emailed a form for an engineer to attend site (no cost) to verify the supply and sort out the issue. In stark contrast, we're having the same issue with Water Plus, who, after many, many emails and phone conversations are no closer to resolving the issue and are more interested in threating us with legal action. When we come up for renewal, we will definitely be looking at moving our supply to water plus! Thank you Heather.
2026幎4æ8æ¥
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Source for Business ããã®åç
Thanks so much for sharing this - it really means a lot.
Weâre so pleased Heather was able to act quickly and get things moving for you without any hassle. Sorting issues like this promptly is exactly how it should be.
And we think we know what you meant at the end there ð - weâd love to have you on board when the time comes!
Kind regards,
The Source for Business Team
Problems with our bills after a leak report
Kevin listened carefully and spent the time explaining to me what he was doing. He sorted my problems.
2026幎4æ7æ¥
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Source for Business ããã®åç
Thanks for sharing!
Weâre really glad Kevin took the time to explain everything and get things sorted for you - especially after a situation like a leak, which can be stressful. Itâs great to hear it was all resolved.
Kind regards,
The Source for Business Team
A promptly answered telephone query andâŠ
A promptly answered telephone query and a pleasant, helpful person at the other end of the line.
2026幎4æ7æ¥
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Source for Business ããã®åç
Thanks for sharing your feedback. We're really pleased your call was answered quickly - it's always good to hear when things run smoothly.
If there's anything else we can help with, please let us know.
Kind regards,
The Source for Business Team
Excellently looked after by Liz
I was so well looked after by Liz with my query over my water rates bill just now that I felt compelled to say so with a few words. The world's a nicer place when you're able to sort an issue out with a pleasant conversation.
2026幎4æ1æ¥
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Source for Business ããã®åç
Thanks for sharing!
Weâre so pleased Liz could make the experience pleasant and help sort everything out smoothly. Great customer service really does make the day a bit brighter!
Kind regards,
The Source for Business Team
Easy to communicate with
Easy communication which is more than can be said for castle water
2026幎3æ27æ¥
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Source for Business ããã®åç
Thanks for sharing your feedback!
Weâre really glad you found it easy to get in touch - we like to keep things simple. Canât speak for Castle Water⊠but weâll take that as a win!
Kind regards,
The Source for Business Team
The service was excellent
Kevin was excellent. He listened and spent the time needed to deal with my query.
2026幎3æ24æ¥
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Source for Business ããã®åç
This is great to hear, thanks so much for taking the time to share your feedback!
If there's anything else we can help with, please let us know.
Kind regards,
The Source for Business Team
Had to transfer a meter to me
Had to transfer a meter to me, great customer service, all sorted in no time thank you
2026幎3æ25æ¥
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Source for Business ããã®åç
Thank you for sharing your feedback - we're really pleased to hear that we could help you quickly!
Kind regards,
The Source for Business Team
Great customer service from Olivia
Olivia was very helpful. Listened to my query, took advice, then resolved promptly. Fabulous customer service. Thank you!
2026幎3æ25æ¥
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Source for Business ããã®åç
We're happy to hear that our team member was so helpful and resolved your query promptly. We appreciate you sharing your feedback about the fabulous service!
Kind regards,
The Source for Business Team
The agent was very helpful .
The agent was very helpful and put my mind at ease.If matters resove as intended, then the matter of a credit payment can proceed.That then enables me to pay South West Water the money due to them.Hopefully all parties can then put this matter of change of supplier to bed.
2026幎3æ24æ¥
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Source for Business ããã®åç
Thanks for sharing your feedback.
Weâre glad our agent was able to help and put your mind at ease. We hope everything resolves smoothly so that the credit payment can proceed and the change of supplier is completed without any issues.
Kind regards,
The Source for Business Team
Thank you Sam & Aileen
I was extremely grateful to get a professional & very clear explanation of the quotation sent to us regarding a new business contract. Sam in customer services & Aileen in the contract department spent as much time as I needed to get my head around the two pages of figures!
Thank you both ð
2026幎3æ20æ¥
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Source for Business ããã®åç
Thanks so much for sharing this!
Weâre really glad Sam and Aileen could take the time to walk you through everything and make it all clear. Those details can be a lot to take in, so itâs great to hear you felt supported.
We appreciate you taking the time to leave a review.
Kind regards,
The Source for Business Team
Kevin was attentive and professional
Kevin was attentive and professional.
The matter for the call was quickly resolved.
Very happy with his service.
2026幎3æ19æ¥
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Source for Business ããã®åç
Thank you for sharing your feedback - we really do appreciate each one. We'll make sure to pass on your comments to Kevin and his manager.
If there's anything else we can help with, please do let us know.
Kind regards,
The Source for Business Team
Somewhat long waiting to speak to anâŠ
Somewhat long waiting to speak to an adviser but this was ameliorated by the fact that he was excellent ;
professional, communicated well and completed the change of tenant with ease.
2026幎3æ18æ¥
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Source for Business ããã®åç
Thank you for your feedback, we're really sorry there was a wait to get through to one of our advisers, but we're they were able to make up for the wait and handle the tenant change smoothly and professionally.
Itâs great to hear the experience ended on a positive note.
Kind regards,
The Source for Business Team
Finally a customer service line withâŠ
Finally a customer service line with few options, easy to understand and a friendly person at the end of the line
2026幎3æ16æ¥
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Source for Business ããã®åç
Thanks for sharing!
Weâre really pleased to hear you found the service easy to use and that speaking to a friendly person made the experience so straightforward.
Kind regards,
The Source for Business Team
I spoke with Kelly who was extremlyâŠ
I spoke with Kelly who was extremly knowledgable and very helpful. First class service thank you
2026幎3æ16æ¥
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Source for Business ããã®åç
Thank you so much for your review!
We're really pleased to hear that service was first class - we couldn't ask any more from our teams than that!
Kind regards,
The Source for Business Team
Daniel did a fantastic job dealing withâŠ
Daniel did a fantastic job dealing with my enapquiry about a commercial water supply account.
He listened, understood and provided the correct advice and guidance.
Couldnât be happier!
2026幎3æ13æ¥
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Source for Business ããã®åç
Thanks for sharing your feedback!
Weâre really pleased to hear Daniel was able to listen, guide, and provide the right advice. Itâs great to know the experience left you so happy with the support.
Kind regards,
The Source for Business Team
Very helpful
Louise spoke clearly so I could understand her and dealt with my request quickly, efficiently and with grace
2026幎3æ12æ¥
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Source for Business ããã®åç
This is great to hear - thanks so much for taking the time to share your review!
Kind regards,
The Source for Business Team
Excellent Customer Service
Heather was excellent & extremely helpful in setting up our new business account with Source for Business. Would highly recommend.
2026幎3æ11æ¥
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Source for Business ããã®åç
Welcome to Source for Business!
We're really pleased to hear that Heather was able to get you set up without any issues. Please don't hesitate to reach out if there's anything else we can help with.
Kind regards,
The Source for Business Team
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