Catherine Deane レビュー 

Absolutely horrible experience- they took forever to reply about my return delivered back (it was delivered 8/21 and no reply til today, 9/10) they’re now trying to deduct cleaning from my refund. I tried it on in my bedroom only, so it’s not even possible. Unacceptable.

Lovely experience at the London location.

My first mistake was purchasing a final sale dress from their website. My second was asking for assistance when it arrived and didn't look like the photos on their website. Take a close look at their photos when you purchase because apparently I should have 'zoomed in' to determine that the dress they photographed as white actually had a tan liner. If you want a white wedding dress, definitely be more critical when choosing where to make an online purchase. I was told to take it to a tailor to replace the liner with one that better suited my preferences, which honestly is insulting. But final sale is final sale.

The experience of buying the dress was lovely, however when it came to the fitting the girl that i got didn't want to do any alterations, i had to argue to have the dress pinned at the front even though it gapped massively (i was repeated told to pull my breasts up and to buy a sticky bra. Not something in my opinion you should need to do with a wedding dress), it was too long and huge round the waste. On the 2nd fitting the dress still gapped at the front and after spending an hour trying to put the front right my appointment time was over and the dress was now uncomfortable under the arms as it had been pulled up so much. i was asked to sign the alterations off as my time was up and the next person was waiting and the dress would be finished as there were still a couple of alterations to do, and sent to me. i felt under pressure to sign off as my time was up. When it arrived it still didn't fit as it hadn't been checked by the tailor for the rest of the alterations. This is not something as a bride in a professional setting i should have to worry about. I subsequently had to take it elsewhere as Catherine Dean also make it very clear you only get 2 fittings and there are very limited slots. I ended up having 4" taken off of the waist, the lining was longer than the dress, it was stitched badly at the front so the lining showed at the bust, I also had cups fitted, something that Catherine Dean refused to do, it was taken in under the bust to give me shape and adjusted under the arms to make it comfortable.
I have brought all this to the stores attention to be fobbed off with "you signed it off" and "you should have brought it back if you weren't happy". As a bride 2 weeks before her wedding i shouldn't have to take more time off work to it back it should have fitted, plus i had lost all confidence in the store as the dress was worse than when i bought it.
If you want o purchase from this store, please get your alterations done elsewhere. i paid them nearly £500 for work that had to be redone and put right. Very disappointing and the customer service is appalling.

Dress was very nice but the alteration service was absolutely appalling. Paid over £500 for alterations and it fitted worse than when the process started so we had to go elsewhere so it was ready for the wedding.

CD will say it was signed it off but they literally offered no more appointments and were rushing us out of the door.

My advice would be to go elsewhere.

UPDATE - I am sure you do want to carry on the conversation privately, where you can be as unhelpful as you have been the whole way through the process.

I purchased my Catherine Deane wedding dress in January 2025 and was married in the July.
From the moment I tried the dress on, I felt it was beautiful and elegant, and I truly believed I had found my dress. I was advised at the time of purchase that alterations would likely be required and, when initially quoted, I was told the cost would be no more than £275–£300. Although I personally felt the dress already fitted well, I agreed to proceed, particularly as the atelier worked directly with Catherine Deane.
My first full fitting with the atelier team took place at the end of May, at which point I was unexpectedly quoted a final cost of £475. With my wedding date approaching, I felt under pressure to proceed, as there was little alternative available to me at that stage. I attended this fitting wearing the shoes, bra, and support underwear I intended to wear on the day.
My final collection appointment was scheduled two/three weeks before my wedding. During this appointment, I clearly expressed my concern that the bust area appeared baggy and that the shoulders had not been shortened sufficiently. The head atelier repeatedly stated that the issue could be resolved by “lifting my breasts up.” While this temporarily improved the fit for a few seconds, it was not a practical or realistic solution, as the dress immediately dropped again.
I explicitly stated that I could not reasonably be expected to lift my breasts throughout the day, but I felt my concerns were dismissed. I left the appointment feeling as though I was the problem rather than the fit of the dress. Due to working long shifts as a nurse and living outside London, I did not have the physical time to return for further fittings or push the issue further before the wedding.
In an attempt to resolve the problem myself, I purchased a fuller padded bra, however, this did not really correct the issue, as the underlying problem was that the shoulder length was too long for my bust.
Additionally, I experienced issues with the zip, which was extremely difficult to use and felt as though it might break on several occasions. The zip itself appeared uneven and jagged, which was concerning given the cost of the alterations.
I also purchased a veil from Catherine Deane and found that the label had been attached in such a way that removing it would have damaged the veil itself, leaving a hole.
This entire experience has been deeply upsetting. While my wedding day itself was wonderful, I now struggle to look at my wedding photos because of how unhappy I felt in my dress - something that could have been avoided had my concerns been properly listened to and addressed.

Highly recommend visiting the London boutique. The whole process from start to finish was so enjoyable. Zun and Ernie were amazing and I felt so beautiful in my dress. It really was the dress of my dreams - thank you!

Honestly, disappointing. I bought my bridal outfit from the aisle edit and I originally absolutely loved my experience until I went to collect my outfit. The top was far too large despite my measurements not changing - they swapped the top due to my measurements being identical however the replacement was just as large and now it’s costing me hundreds to get the corset made smaller. This isn’t a minor adjustment - the top completely falls down. For the price, the service is not reflected and honestly I feel truly let down by them. I wouldn’t recommend them for this reason - the items are not custom fit and their lack of flexibility is shocking for the brand.

I just wanted to say the biggest heartfelt thank you to you all for my amazing wedding outfit - I got married on 14th December and I felt like a Disney princess (or should I say swan!) It was not only an amazing day but the staff at Catherine Deane made it the most fantastic experience from start to finish - you are AMAZING!

It’s not easy getting married at a certain age for the second time and Leah put me completely at ease throughout and made me feel a million dollars.

Ernie felt like part of the wedding! He was so talented, so calm and so honest - all of which are attributes you need - you have to look after him!

A wonderful afternoon with my daughter watching her try on dresses for her wedding in 6 months time. Sophia listened and understood what my daughter thought she might be looking for, then Sophia guided and assisted to what would suit her best. It was a fantastic experience in a beautiful showroom overlooking the Thames. We have now ordered a stunning dress which they will tailor to fit perfectly. Thank you Sophia for all your help.

I came to Catherine Deane with my sister as she’s getting married next year and we had the most amazing experience from start to finish. Zun was amazing and knew exactly what my sister would look amazing in, she found the perfect dress and looked beautiful.
Everything about Catherine Deane is so perfect the staff the dresses and the beautiful views out of the window.
Thanks again for making everything so wonderful for my sister xxx

My experience with Zun my stylist at Catherine Deane exceeded my expectations. From the moment I entered the room I could feel how welcome I was. The day felt special and professional. I have attended many dress appointments however nothing compares to my experience today. Not only was Zun so knowledgeable she was so personable and made me feel like a bride. Thank you and I would recommend their gowns and pieces to anyone looking for that wow factor their “to die for” fabric but just to have the feeling I had!

It was a really relaxed and unpressurised experience. I went through my requirements but prior to my appointment I has been overwhelmed with what styles to go for. Gamze, my bridal stylist, honed in on several options for me to try on. Thank goodness she did, as I quickly chose the one! She is obviously very experienced and knowledgeable about styles, colours and silhouettes because she was great at explaining why certain styles work better than others based on my body and skin tone.

The Catherine Deane London Boutique is a beautiful space, with gorgeous views over the Thames. I had booked the mid July appointment at The National Wedding Show for a February 2025 wedding, however in hindsight I would recommend booking at least 9-12 months before your wedding as there is a lead time for ordering the pieces in.

My sister & I were warmly greeted by one of the stylists (Zun) upon arrival. After settling in, looking at the dresses in the showroom and explaining what I was looking for, I then tried on a number of different options selected by Zun. The stylish didn’t rush us and gave us plenty of space and time to consider the outfits. I found the experience very body positive and didn’t feel pressured.

I returned for a follow up appointment later that same week with my fiancé to try a few more options, before settling on the perfect outfit for my wedding day. The quality and cut of the fabrics represent very good value and I’m thrilled with my choice!

What a beautiful boutique with a stunning array of pieces to try on!! Sophia was so friendly and kind and helpful. I loved my experience here today - thank you x

Zun was amazing. She spent over an hour with me (over 2 days) fitting my dress with me, making sure I was happy etc and then she spent another 45 minutes helping to reassure my mum it was the right choice. I felt so safe buying here, and I know I’ll be looked after with alterations.

Zun helped me choose a dress that actually suited me and gave me her personal advice. She wasn’t just “trying to make a sale” as some other bridal boutiques are. She was genuinely invested in me, my family and my wedding. On top of this, she made us feel so at home by getting to know me and of course offering some lovely Prosecco for the experience!

Thank you so much!!

Sophia was amazing, she made me feel so incredibly comfortable. I was worried about the experience but she made me feel so at ease and steered me in the right direction. I would recommend her for any bride.

What an amazing wedding dress shopping experience!

Sophia was so lovely and really helped me choose a wedding ensemble that suited my style, shape and overall vibe.

I loved the way that she got me to try on different styles to help me choose what suited me the best. Choosing my dress here was such a wonderful experience and made it all so enjoyable.

From the minute we walked in Zun made my friend feel at ease and of course special. She has so much integrity and insight just from the body language. It has been an amazing experience to watch and I know my friend who is the bride was made to be feel so incredible. Thank you

Had my appointment with Zun, and she‘s been amazing. She was honest, lovely and gave me the space when needed. I can totally recommend having your bridal appointment at Catherine Dean with Zun. It‘s been an amazing bridal experience! xx