Absolutely horrible experience- they took forever to reply about my return delivered back (it was delivered 8/21 and no reply til today, 9/10) they’re now trying to deduct cleaning from my refund. I t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
Absolutely horrible experience- they took forever to reply about my return delivered back (it was delivered 8/21 and no reply til today, 9/10) they’re now trying to deduct cleaning from my refund. I t... もっと見る
企業が回答しました
My first mistake was purchasing a final sale dress from their website. My second was asking for assistance when it arrived and didn't look like the photos on their website. Take a close look at their... もっと見る
企業が回答しました
I recently visited Catherine Deane at the Aisle Edit store near Manchester and had a great experience. My first appointment was in May with my wedding in July and this was the first store I had visite... もっと見る
A wonderful afternoon with my daughter watching her try on dresses for her wedding in 6 months time. Sophia listened and understood what my daughter thought she might be looking for, then Sophia guide... もっと見る
70 Wapping Wall, E1W 3SS, London, 英国
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100%に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Such a special experience from start to finish. Catherine Deane’s premises at the Wapping wall are just beautiful. Everything is curated so carefully, from the dreamy scent as you walk in to the way the gowns are arranged and the beautiful dressing rooms. Gamze, our consultant, was very welcoming and offered us a glass of Prosecco as we admired the view out the window to the river. She was very knowledgeable about the styles and helped me pick out some dresses that would suit my shape. She allowed us to take photos and do a FaceTime call with my mum in Scotland to involve her. I love the dress I picked and feel confident it is the one! Thank you - I can’t wait to wear it on the big day!
Zun helped my best friend find her dream outfit! Super great with sizing and grabbing out pieces!
Amazing experience with Zun. She really took care of us and knew the stock so well.
The studio is beautiful and our stylist Sophia was amazing - she was very engaged and tuned in to what I needed to pick the right dress. She steered the appointment enough that it was well structured and a lot easier than it otherwise would've been, but also while giving me all the space I needed to make the right decisions and not drag things out. The collection is smaller than some other shops but if you know you like what they offer it doesn't make a huge difference - you need to narrow it down in the end. Again, the studio itself is lovely and the riverside view really adds to the romantic atmosphere! Thanks Sophia, you rock :)
Zun was so amazing and made my experience so easy. She knew exactly what would work and I ended up loving it and can’t wait to wear it on my wedding day.
Lia was incredibly helpful, and assisted me in locating a gown which has just been discontinued. If it weren't for her, I don't believe I would have found it and I had my heart set on it. Thank you Lia, you were wonderful and I can't wait to wear such a gorgeous piece on my special day. 10/10
From Aislinn in Dublin, Ireland 🇮🇪
Phee was great and made the whole process really relaxing and fun. I came back 3 times as I wanted to bring different people. Phee was really patient each time and didn't mind that we over ran. She was great with my nieces and really included them in the day. The Catherine Deane dresses, separates and toppers are just stunning. Only problem is there's too much choice.
The whole experience from trying on dresses to collecting my dream dress was so lovely. Zun was amazing, she gave honest opinions, she made the experience really enjoyable and she was super helpful. I would highly recommend them to any future brides!
It's a really nice shop! Zun was really nice and helpful, and I found a dress I'm really happy with!
Okay let me start by saying the dress quality is very good especially for the price. I enjoyed visiting the show room, it was a nice place and the attendant was very kind and helpful. She worked with what she had in store and did make a very nice arrangement for me. But it wasn’t what I wanted, I’m not looking for a bespoke dress. Or to have bits from different garments pinned to styles I hadn’t chosen.
I just wanted to try a few shapes and fabrics to get a feel for what I want to wear. I knew this may be a challenge as a UK size 16. (My wedding isn’t until 2026 so we have the luxury of time)
But let me level with you ladies. If you are a UK size 14 or higher this is not the place for you.
As most of the sample size dresses are more suited to a size 12-14 at the absolute most and you will have to sort of get an idea based on lots of pins to padded fabric.
I felt like I was dressed as a plus size girl, how the industry and perhaps a thinner woman without boobs thinks I would want to dress.
With thick strapped bodices to tuck my boobs into a relatively plain and un-elegant bodice (just makes them look bigger and matronly) and covered in fabric. Thick waistbands (which detract away from my actual shape). I also would avoid suggesting capes to curvy women. It is not a good look.
They do have larger sizes in stock but their very plain and you will get more variety elsewhere. I genuinely believe that our lady (Zun) did what she was trained to do, and she did it well and was very kind and professional throughout. I am not writing this as a negative reflection on her service which was I’m sure an industry standard.
(I know this now having spoken to my sister who also worked in a boutique bridal store).
It reflects a wider problem of how plus size women and plus sized bodies are perceived.
I say this as a curvy size 14-16. I didn’t take it personally but I felt that it might be good to draw attention to this issue for the designer.
I don’t know that it’s so much a Catherine Deane thing as it is a fashion industry thing.
But if your going to claim you stock standard sizes you need to be able to let a size 16 try on a dress that actually closes…? Especially as the big thing for me was to be able to get a feel for back detail.
Bottom line is - beautiful dresses, great value, nice show room, nice overall experience.
But more need to be done for them to be an inclusive brand for brides who are different shapes and sizes.
Sofia was really lovely and helpful! Had such a fun time and she really helped narrow down what dress I should go for! Very personable and made the whole process enjoyable!!! Higly recommend to other brides to be! ❤️
Laura was amazing and super knowledgeable. I came into the store with no idea of what I wanted, ended up taking her recommendation. Every dress is such amazing quality and stunning, thoroughly recommend Catherine Deane.
Zun has been fabulous. Really helpful in finding my size and recommended different pieces to try on. I’m really happy with my wedding outfit!
Really lovely experience and gorgeous dresses! I said yes to the dress! 🥳👰♥️✨
Both Amelia and Zun helped immensely with my vision and bringing it together. Offering a friendly and professional service, I would definitely recommend Catherine Deane to any bride! Thank you both so much
I was meant to visit the store but unfortunately I could not make it so I ordered my wedding outfit directly from the website. This was such a risk ordering before trying but it has arrived and it could not be more perfect. The communication I received from Lia has been outstanding and has made my experience even better. Thank you so much 😊
Wonderful store, lovely staff and most importantly beautiful dresses!
Fantastic service for fittings and alterations. Organised appointments, really friendly and efficient!
Zun was great at understanding my vision and giving me helpful thoughts. The studio is so beautiful and it was a really fun experience trying on all the beautiful styles.
What a wonderful experience! Zun chose 3 or 4 outfits for me based on the very loose ideas that I had and the very first item was the winner! The show room is stunning and I am beyond happy with the excellent customer service! Thank you so much, I'm so happy.
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。