Cebupacificair レビュー 

If I could give this bunch of scamming clowns zero stars I happily would.

I booked return flights with these incompetent idiots back in January for my Filipina fiancé and myself from Manila to Cebu because she was visiting relatives and friends there for a few days. Both flights cost me around £65gbp and I booked and paid online with no problems. A couple of days later I received an email telling me that they had altered my flight times. We wanted afternoon flights out and morning flights back. They altered the flight times from 3.15pm out to 3.45pm and the returns from 8.45am to 8.15am. A slight inconvenience as our hotel checkout was 11.00am, but no big deal as we decided to get to the airport really early and mooch about for a while. So we got to Ninoy, checked in and dropped our bags and did security, then we wandered down to our gate and waited, and waited some more, waiting for our flight to be announced, only it wasn't. Because they altered the gate at the last moment, but they didn't do anything helpful like announce it. The first that we learned about it was a list of names being called telling us to go to a completely different gate on the other side of the terminal. Cue several dozen panic struck passenger all rushing for the new gate where we were loaded onto an airport bus and driven at speed to our flying Jeepney.

That was the easy part. Now the screaming starts.

Our return flights were at the ammended time of 8.15am. So we got up early and booked a Grab to get us to the airport for 7.00am. On the booking confirmation it said that we had to check in 45 minutes before our flight and be at the gate 20 minutes before flight time, so no worries, eh? Wrong! We got to check in at 7.15am, there was one desk open where a harassed looking girl was having an argument with a plump middle aged Filipina, so we waited while this contratempt went on and got to the desk at 7.25am. No problem because we had 5 minutes to check in and a full 25 minutes to saunter down to our gate. Wrong again because we were then informed that the gate had closed at 7.20am, there was nothing that they could do about it, they couldn't reschedule us and we would be listed as flown. The only thing that they could do was to advise us to go to the booking office at the airport, which didn't open until 9.00am and rebook, ie book and pay for new flights. Which seemed to be our only option, so we joined a queue of other disgruntled passengers with similar grievances and waited to be seen. Eventually we were ushered into what appeared to be a broom cupboard with a computer on a makeshift counter in the corner only to have it confirmed that we'd lost our flights, through no fault of ours, but it also appeared by some twisted logic, to be no fault of theirs either. Maybe it was an act of god or some strange time distortion. But they could help us out, the next day and at a cost of 22,000 pesos, for one way flights. That's four times the original price for half the service. At this point, my fiancé shin scraped me with her shoe to stop me from grabbing the guy behind the counter by the throat.

There was no way I was paying that. In the end I got on Air Asia's website and managed to book with them instead for less than half the cost. Still expensive for the Philippines, but a nicer aircraft, prettier cabin staff and a damn sight more professional than these morons. Ok, the flight was still the next day and it cost me a night in a hotel as well, but my fiancé is very pretty and life has it's compensations. But I would never fly with Cebu Pacific again.

Only recommend if you enjoy stress, the threat of violence and a complete lack of accountability on their part.

If you enjoy being treated like a naughty schoolchild by overbearing gate staff, then Cebu Pacific is the airline for you.

Two years ago, I flew with them without any issues. My 7 kg hand luggage—the exact same bag I used today—was perfectly acceptable back then. Today, however, it was treated like a criminal offense. But the most insulting part wasn't the fee itself; it was the sheer arrogance and condescension of the staff at the Manila terminal.

We were lectured and "educated" in a tone that was profoundly patronizing. To make matters worse, their automated systems have the audacity to send "gentle reminders" about treating their staff with respect, while their own employees treat paying customers with utter contempt.
The irony is staggering. Their slogan might be "CebCares," but my experience today proved that CebDoesntCare. I will never step foot on one of their aircraft again. Save your money and your dignity—fly with an airline that actually understands professional courtesy and doesn't treat you like a toddler.

I am a digital nomad who travels the world to create videos and write my blog. I had purchased tickets in the Philippines to fly from Cagayan De Oro City to Cebu, and I ended up in the hospital and had to cancel my trip. I contacted Cebu Pacific about canceling my trip and was given Care Reference No. 12183246. It has been almost two months, and I have not had a reply about my Case. I sent a weekly email to get an update, but there was no reply. The last reply was on March 10, over a month ago. 4 additional emails have been sent, but there has been no reply. I even tried to do the live agent. I was hung up on by three people, and the fourth said they would email me an update on my case. No email was ever received. The customer service here is terrible, and I will never fly this airline. I would recommend finding another airline for your travels.

They made me give a 1 star. They are negative 5 star with customer service. Avoid this airline if possible. My son got delayed and they told him he would get a refund. And then when it took 6 months they told him they would double the refund!! Then AI took over and he could never reach a real person again and got nothing f back!! CebuPacific is a total scam!! Avoid at all costs!!

Despite all the very bad reviews on Cebu Pacific Air, we chose it either way because it is cheap. We have flown Both international and domestic with Them, and also with a connecting flight. No delays, our bags came with us, and we felt safe. The only bad thing is the service, especially the attitude in the airport, but we did not mind at all. If you want a cheap flight that gets you to where you have to be, you Can absolutely fly with cebu pacific

It was a horrible experience for an international flight. I've visited Seoul and flew back to Manila thru this horrible airline. They don't serve meal and I asked for a blanket because I was obviously cold but the attendant said it will cost money.
Never again and I will never recommend it to anyone.

Tout d’abord nous avions un vol cebu-Sydney avec une escale à Manille !
Des le départ le deuxième billet n’a pas été établis car il savait que l’on allait louper le deuxième avion !
Nous nous sommes retrouvé à Manille 23h30 avec deux enfants avec la seul solution du prochain vol le lendemain à 23h !
Des escroc , voleur , service client inconnu !
Et a l’embarquement on nous demande de jeter nos bouteilles d’eau pour être obligé d’en acheter dans l’avion du jamais vu ! Et tous sa après 4 Check point fouille de bagage ect !
Franchement a fuir il vaut mieux payer plus cher croyez moi !
Retard de vol avec aucune excuse et aucune solution déplorable

Nie wieder mit diesem Airline fliegen. Kein Wasser am Flug und Telefon Service null. Nur mit ein bot kommunizieren.

23/5 Update - 4 months and still being given the run around (although they finally agreed a settlement) no compensation received as yet!!!

Off-loaded our luggage due to aircraft weight. Delivered 2 days later without any notice or communication from them. Filed PIR reports and given the run around for 2 months now avoiding paying the regulated compensation. We had 6 internal flights with them, everyone re-scheduled or cancelled. 1 flight heavily delayed. Will definitely NOT use this terrible air carrier again. Avoid like the plague!!!!

Good evening,

I am writing to provide feedback regarding my flight, 5J616, from Tagbilaran to Manila - today, April 9, 2026.

First, I would like to commend the pilot and crew for ensuring a safe flight, which I sincerely appreciate. However, I would like to raise a significant concern regarding passenger comfort during the journey.

Despite the pilot’s announcement emphasizing both safety and comfort, the cabin conditions were extremely uncomfortable due to the apparent lack of air conditioning for approximately 44 minutes (1745 - 1829). The heat inside the aircraft was quite distressing, especially given the current summer temperatures.

While I understand that the cockpit environment is maintained at a controlled temperature for operational and safety reasons, it was difficult as a passenger to endure the situation knowing that those in the cabin—paying customers—were experiencing significant discomfort for an extended period. Passenger comfort is an essential part of the travel experience and should be given due consideration.

During this time, many passengers—including an infant—were visibly distressed. There were individuals coughing, and several passengers resorted to using paper to fan themselves due to the heat. The overall experience was both uncomfortable and concerning.

As a paying customer, I would appreciate clarification on whether this situation is part of standard operating procedures or an isolated incident. Understanding your policy on cabin temperature management during boarding and taxiing would be helpful.

I had intended to speak directly with the pilot upon arrival; however, the cockpit remained closed, so I am directing my concern to your office instead.

I trust that Cebu Pacific values its passengers’ well-being and comfort, and I hope this matter will be reviewed to prevent similar experiences in the future.

Thank you for your time and attention. I look forward to your response.

Respectfully,

Jean Hizon

I have tried to arrange a simple name change through this company, 4 weeks on and they can't give an update. No official complaints procedure so no customer back up or support. Avoid if possible.

Bought a ticket in December 2025 and Cebu Pacific cancelled the flight. The airline has refused to refund the purchase price. Avoid this airline

Paid double for my luggage. Bought extra luggage (20KG) each. 4 months prior to the flight. But there was no checked-in luggage found. Showed the staff proof of the extra bought luggage add-on, still had to pay…

I had a very disappointing experience with Cebu Pacific Air. There were no staff available at the counter to assist passengers, which caused confusion and frustration. The flight also appeared to depart earlier than the scheduled time, without proper coordination or clear announcements.

In addition, the online check-in system was not working, making the situation even more stressful. When I needed assistance, customer service was unhelpful and did not offer any solution, including rebooking options.

Overall, the experience felt disorganized and poorly managed. As a paying customer, I expected better service and support. Unfortunately, I cannot recommend this airline based on my experience. Not even deserve for a one star! Shame on you

Unethical customer support practices, booked us the wrong date and then tried to get us to pay for the change. Chat transcript proved it was their own mistake. Asked them to just cancel and of course they won't. I have never had a worse number of experiences with another airline anywhere else in the world.

I know many people who have bad experiences write these so here I am! Clark to Cebu - 1 hr late. Manila to Sydney (transfer Cebu to Manila) - stressed we wouldnt make it as the bags that we had to recheck in took 45 mins to get to us and we only had 2 hrs inbetween. No one was sure of the process either! But the whole process was insane. Already late and they opened our main luggage to check, then we went through with carry ons after tipping out water. Refilled then got to boarding gate and they made us tip out water again with no way to refill. I thought ok they’ll give us water on the plane as it’s an 8hr flight. NO! They make you buy it - they don’t care if you have nothing for 8 hrs to drink. They don’t accept Aussie dollars or wise card. PHP (which we had spent) or credit card. It was freezing overnight - I had to put my hand bag on me and my husband his backpack - they didn’t care at all - no blankets or pillows like Singapore airlines. Then we were stuck on the runway for 45 mins - they wouldn’t let anyone go to the toilet - fricking nazis. My tummy had issues - had to go 3 times at airport. There is no way anyone should fly this aircraft. Singapore airlines was 1000 times better and I haven’t even picked on zero entertainment with Cebu and yes screaming toddler all night. It was an awful experience and I’ve been on many flights. If this is all Philippines have to get back to Sydney - I’m never visiting again

Never again.

Philippines Domestic flight cancelled completely the day before. No alternative flight offered so I could be in Manila for international connection. 2 hours wasted online helpdesk.

Refund was the low price ticket paid 4 months in advance. Replacement ticket with PAL 18 hours before departure was 4 times the refund given. Completely out of pocket and CP couldn’t give a sh*t.

2 hours after booking the useless help desk emailed to say the flight was back on. The next day when I was on PAL I could see CP did not fly.

Utterly unprofessional and unreliable.

We had a very frustrating experience with this airline. During booking, we encountered a system glitch, and there was no accessible way to contact customer service by phone. We reached out through chat support to request a reschedule, but instead of receiving any courtesy adjustment, we were required to pay a fare difference.

To make matters worse, the representative rebooked us on the wrong date, and we were then asked to pay another fare difference to correct the mistake. This lack of accountability and poor customer support is extremely disappointing.

Based on this experience, we will not be using this airline again.

I've flown (or attempted to fly) Cebu Pacific many times. Seldom a good experence! Impossible to communicate, don't follow their own policies, etc. Once on the plane, no problem. But getting on the plane is a huge problem.

From now on, I'll not fly them unless I have no other choice.

I recently had 3 flights booked in Feb between Cebu-Siargao-Davao and ending in Manila!

Unfortunately I had a blocked ear issue and was instructed not to fly by an ENT specialist in Cebu forcing me to lose all 3 flights!

I contacted Cebu customer service and dealt with an individual name "Dimple" I submitted a med cert and was thankfully refunded for all 3 flights!

Absolutely wonderful customer service and I would not hesitate on flying with or recommending you again!!

Thanks

Martin Don