Sunlightair レビュー 87

Unser Flug wurde kurzfristig storniert und die beantragte Rückerstattung wird immer wieder verzögert. Wir schalten nun nach über 6 Wochen Hinhaltetaktik seitens der Airlines die Civil Aeronautics Board (CAB).

I’d stay away from this airline I did not look at reviews first I so regret booking with them I had 3 flights for them and each flight they moved the times for their convenience because they only fly once a day. Tried buying my luggage add on online and couldn’t. got to the counter it cost triple the amount and they wouldn’t honour the original the online price. My flight out of Coron to Cebu was moved and then delayed for 3hrs waiting but never bothered making an announcement and no one to be found at the counter. Last time I would ever fly with them. It’s the cheapest airline but I’d rather go somewhere else.

Je déconseille fortement Sunlight Air à quiconque tient à voyager sans stress.
Mon vol a été retardé… pas une, pas deux, mais trois fois. Aucune communication claire, aucune prise en charge, juste de l’attente et de la frustration.
Le service client? Pratiquement inexistant. Aucun effort pour informer ou aider les passagers — on a vraiment l’impression d’être laissés à nous-mêmes.
Et le clou du spectacle : 116$ pour un deuxième bagage de 13 kg. Sérieusement? C’est excessif et complètement abusif.
Au final : mauvaise organisation, service décevant et frais injustifiés.
Je ne voyagerai plus avec cette compagnie, et je vous conseille fortement de regarder ailleurs.

Cockroaches on the plane!! Should clean their planes better. And I dont know what type of pilots they hire, but seems like everytime we land it feels like we are going to crash. Been on 2 sunlightair round trips. Ive always flown since I was 3!! Never in my life have I felt like I was going to die while landing.

Especially on our flight in Siargao. The landing in Siargao airport, you could feel the plane turning. I dont believe its because of the “size” of the plane as I have gotten on small planes before as well but never experienced this. Felt like the plane was going to roll over. Now the plane we took going back to Clark, took a turn in the sky and took a big DROP. It felt like we were on a rollercoaster. After that the plane felt shakey left and right the whole time. And the landing, dont get me started. It bounced off the ground multiple times!! You could hear everyone gasp and start praying. Never again flying.

I recently flew on Sunlight Air flight 834 from Caticlan to Clark, and I would like to share my experience in a constructive way.

My booking confirmation (via a third-party agent, Justfly) indicated a 4:00 PM departure. However, upon arrival at the airport, the departure time appeared to be around 5:00 PM. Unfortunately, there were no clear announcements or prior notifications regarding this change.

The flight was further delayed to approximately 8:00 PM. What was particularly concerning was that passengers were told this schedule adjustment had been announced about a month in advance. In my case, I did not receive any email or update about these changes, despite regularly checking my inbox to confirm my flight details.

I understand that delays can happen, but timely and accurate communication is very important for passengers to plan accordingly. I hope Sunlight Air can improve coordination with third-party booking platforms and ensure that all passengers are properly informed of any schedule changes.

Thank you.

Horrible experience, the flight was delayed by one hour, there were multiple cockroaches on the walls and it got incredibly hot in the plane.
Then once we arrived at the airport it turned out that for about half the people on the plane the baggage was offloaded. They only told us this once we arrived, even though they are legally obliged to tell us before departure.
All our swimming and diving equipment was in our bag, because of this we had to cancel our whale shark tour.
When we asked for compensation they told us that we would only get 1000 pesos, which amounts to about €15, which didnt cover our costs at all.
Then they tried to let us sign a waver, but in the small print it turned out that that meant we would only get the 1000 pesos, but would sign away our right the quickly get our baggagge.
We gave them our contact details and they promised us that they would call us as soon as the baggage arrived, which was sheduled at 11 in the morning. They never contacted us.
We contacted their customer service ourselves but we only got a general reply that would inform us when it arrived.
At 3 pm we decided to go to the airport ourselves, where it turned out that our baggage had arrived, but they did not tell their customer service.

Our flight from Busuanga to Cebu was delayed with an hour. Then at the arrival they informed us (and another 14 passengers) that our baggages were offloaded and stayed in Busuanga due to weight concerns. Because of this maleur we needed to miss the whole whale shark programme as our stuff was in the checked bag. We came to Cebu only for this reason and this airline managed to ruin our holiday. They operate with old fleet which is not well maintained. On the way we saw 2 cockroaches on the plane crawling around and the ventillation was also not effective at all. Please pay the extra 30 bucks for other airlines and avoid this one at all costs!

La peggior compagnia aerea. Dovevamo volare da Coron a Manila. Ci hanno spostato l'orario di due ore avanti. Non contenti non hanno imbarcato i bagagli, tornati a Manila dovevamo ripartire il giorno dopo per rientrare in Italia.
I bagagli non sono mai arrivati e dopo una settimana non sappiamo ancora dove siano e se o quando li rispediranno per l'Italia.

I peggiori in assoluto.

Never again. Changed the flight time 4 times, up until to 6 hours before or so. Of course this has great financial impact as we needed to book last minute flight to keep up with everything else planned. I know that it is within law to do that as an airline, but I saw no effort from the airline to minimize the impact, the contrary.

They let us wait for 6 hours with my one year old Boy, to Tell us that the flight ist canceled. Never again!

Sunlight air annule au dernier moment des vols qui ne sont pas remplis en prétextant un problème technique et peuvent vous faire rater votre vol retour en Europe

Verschrikkelijke luchtvaartmaatschappij. Ze vinden het de normaalste zaak van de wereld om een vlucht een paar dagen van te voren te verplaatsen naar een paar uur later. Dat tientallen passagiers hun volgende vlucht dan niet halen en moet omboeken, zal hun een zorg zijn. Alternatieve vluchten op eerdere tijden bieden ze vervolgens ook niet aan, ook niet naar omliggende vliegvelden. En aan de rest van de reviews te lezen, flikken ze dit (en nog erger) wel vaker. Ze zouden normaliter allang zijn opgeheven, maar hier blijkbaar niet. Pas dus op en mocht je niet anders kunnen, zorg dat je vele uren aan overstaptijd hebt!

Would be 0 stars if that was an option!
HORRIBLE REFUND EXPERIENCE.
Flight was cancelled due to weather last July and STILL WAITING for a refund in February.
Endless loops of 'customer service' tell you 'it's being processed, we have no eta'.

Never flying with this airline again. Both my flights to and from Coron were delayed for roughly 4 hours. Service was terrible and there was very poor communication about the delays. Extremely disappointing experience.

Sunlight hat uns nicht wegen einem früher gestarteten Flug informiert. Wir sitzen nun auf rund 400 € / 27.450 Philippinen Peso.
Achtung!! Nicht gut wenn alles klappt. Ändert sich etwas, bekommt man keine Info und kann sich nur noch selbst helfen. Nie wieder Sunlight @Sunlight.
Siargao to Clark
Buchungs ID 12Go 26610171

Geh und gib mir mein Geld zurück
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Pris un vol avec cette compagnie aujourd'hui. Tout s'est très bien passé malgré un petit retard au départ mais on est aux philippines. Ici tout fonctionne au ralenti.

Nov.7, 2025, flight to coron from Manila, terrible and dangerous for every passenger, it was so hot inside the plane. How could they let that plane fly, my grandson could die and my daughter who has cancer. 45 minutes with that heat, we could all die with stroke. It was so traumatize experience to fly with sunlight air, and I thought their costumer service is worst, but being on air on that plane that day, I thought we all gonna slowly die in pain.

I booked two tickets through their service. The first flight was moved forward by one hour, which fortunately did not cause major issues. However, the second flight was moved forward by two hours and ultimately never departed. There was zero communication regarding the cancellation—my money is gone.

Never never fly with them. They are a disgrace. Checked in and issued ticket. Then told 4 hr delay and unable to leave siargao airport. Staff sat at gate and ate the complimentary biscuits and water. Air conditioning non existent and no wifi. Asked what airport flight was coming from and was sarcastically told it’s “invisible”as the staff member stuffed two biscuits in her mouth. They simply do not care

Please be advised not to use this airline even if you’re attracted to lover prices.
Cebu to Coron is heavily and frequently delayed. Delayed by email 1-2 days before and then delayed at the airport. At the airport, there is poor communication with no hint of explanation or apology.
On the way from Cebu to Coron, passengers were invited to embark on the plane, only to be made to wait in a bus for 45 minutes on the tarmac next to the plane.
Frustrated passengers were made to watch as two guys very slowly unloaded and reloaded a small number of cases on to the plane.
Please take heed if you don’t like waiting between 2-4 and xtra hours.