Cebupacificair レビュー 

Simply, the worst airline I have ever dealt with. They cancelled our flight by accident, admitted fault yet still refused to refund us the last minute flight we had to buy upon realising they’d cancelled our travel. We were with a 6 month old baby.

There app its terrible , so difficult to even book a flight .then they tryed to add on insurance which we didn't need. down right crafty company booking baggage is a nightmare and totally confusing 😕

My flight was moved from Manila to Clark International Airport. The ticket to Clark International Airport is €200 less than what I paid. Besides the inconvenience and loss of money, I also have to pay for a taxi to get to my original airport. I have not received any kind of refund.

I have to give one star but seriously I’d give none. Our flight was cancelled from el Nico to Boracay, which they said was weather however according to flight apps, aircraft were taking off from Boracay at that time and weather was only stated so no compensation had to be paid. Delayed 24 hours and the following day delayed again for 3 hours, no announcements no customer service at all and no reason why. For the first delay they expected us to own expense to get veto Puerto Princess, 250km away to get a replacement flight, when we refused they miraculously found u a flight the next day. Worst airline ever experienced. Budget in cost and service. DONOT FLY CEBU PACIFIC, YOU WILL JUST BE LET DOWN.

This airline really needs to improve, just look at the reviews here. The Filipinos don't care, but today, in a world where everything is connected and everything moves fast, and especially where everyone shares their opinions, the competition is there and won't give them any breaks. I took a flight from Cebu to Hong Kong, and to start with, it was already over an hour late taking off. Then you get to your seats and it looks like they've skimped on the foam, the seat is too thin and uncomfortable. The worst thing, which I've never seen anywhere else, is that you simply can't recline the seats; they're fixed. And for a three-hour flight, they don't even offer food; you have to pay for everything, which is very expensive for such low quality. Then there's the trolley with goodies, which is purely commercial, and then supposedly money for children, again??? What a shame this airline is. I've never seen such poor service. I flew with Vietnam Airlines three days later on a 2.5-hour flight and was given a meal tray, wine, Coca-Cola, and coffee. Everything was included. Go hide, Cebu Pacific. You are nothing but thieves. The day the Philippines understands that you don't make money by trying to save it on the backs of people, you will have understood everything. Today, you are just profiteers. You have lost a customer, and many others will read this.

The flight from Cebu to Puerto Princesa was good, no complains.

Die online seit ist schon unübersichtlich sobald man mehr möchte als nur buchen. Unser Flug wurde gecancelt und ein Ersatz 1 Woche später angeboten. Nächste Umbuchungsmöglichkeit wäre für einen Tag später gewesen 6h Flug inkl 3 Stopps statt 1h Flug oder 2 Tage später.

Wir haben neue Flüge bei Philippinen Airlines gebucht und die Rückerstattung bei Pacific angefragt!

Scam company. I booked twice with the same flight details, and they still can’t send me the booking confirmation. They refuse to cancel my booking even though they can’t provide any confirmation. I been waiting for 5 days now. What a waste of money. Better book with PAL

I contacted them 3 times. They have usesless support

Customer Care Reference No. 11836262

Customer Care Reference No. 11849240

Customer Care Reference No.11856787

Cebu Pacific re-timed my flight by more than 4 hours. I cannot accept the re-timed flight as I have a connecting flight on another airlines. They refuse to give me a full refund. The o my options are rebooking or travel credit. All other airlines that I know of allow a full refund in such cases. Terrible policy and the staff are unhelpful. When chatting they refused to provide email address for me to complain.

Ganz schlechte Airline. Plus ist der Preis. Aber: Inkompetenzen und überfordertes Personal. Arrogant und überfordert bei Problemen. Ich hate einen Flug Ausfall. 1,5 Stunden vor take off. Ersatzlos gestrichen. Alle Anschlussflüge musste ich umbuchen. Antwort der Mitarbeiter? Das ist nicht unser Problem. Nie wieder. Lieber mehr bezahlen, dafür mehr Sicherheit. Und der Preisunterschied innerhalb der Philippinen ist nicht so groß

Bad comunication with costumers.
We had a delayed flight from Hong Kong to Manila with Cebu Pacific for the first time with a connection to Cebu, and it was the worst experience we've ever had.
The flight was delayed more than they said, and the crew even told us they would be waiting on the next flight and that we could run to catch it. It was not true ; they didn't wait and didn't even know about the delay. We lost our hotel, the driver, and all the psychological stress caused by dealing with them.

The worst airline you will ever use.

They lost our bags twice in transit within the one week. They made us sign a form saying our bag was damaged because it was slightly frayed at the top, and then when we received our bag it was completely torn and wrapped in cling film, then proceeded to tell us we signed a form saying our bag was damaged and they wouldn’t compensate us. They have the worst customer service, not one person was helpful in 4 flights.

Absolute disgrace, even for a ‘budget airline’.

Absolutely unacceptable experience with Cebu Pacific.

Our trip was severely disrupted due to multiple operational failures on their end. The problems started with electronic check-in failures, despite following the process correctly. As a result, we were bumped off our original flight due to overbooking, something passengers should never be penalised for.

To make matters worse, the secondary/replacement flight we were placed on — already scheduled two hours later — was also delayed, reportedly due to mechanical issues. This compounded the disruption even further. Because of these delays and poor handling, we missed our connecting ferry to Boracay, twice! Costing us time, money, and a significant amount of stress.

No meaningful assistance, accountability, or proactive solution was offered. This wasn’t a single isolated issue — it was a chain of preventable failures, from system problems to overbooking and aircraft readiness.

When an airline markets low fares, it should not come at the expense of reliability and basic customer care. Travel plans, accommodation, and onward connections depend on airlines doing their job properly. Cebu Pacific failed on every front during this journey.

I would strongly caution anyone with time-sensitive travel or onward connections to think twice before booking.

I paid for cancelation on my flight but they could not cancel my flight without reason.

I tried to cancel on my own both on app and webpage, but none of them were working. It was just letting me back to ‘my bookings’ page with my booking still there and not cancelled.
I spend 3 hours communicating with first the bot and then an agent. They needed to launch an IT investigation to cancel my flight. First i disagreed, but they did not offer another solution so i agreed. Afterwards they promised to send email but never did.

Volo Manila Coron cancellato senza comunicazioni. Alternativa due giorni dopo, inaccettabile perché ci avrebbe fatto saltare tutti i piani. Rimborso meno del 50%. Se non ci fossimo attivati in tempo per il check-in la vacanza sarebbe stata rovinata.

Horrible customer service.

Site breaks down, says they will email call - nothing, so you chase and chase.

Avoid like plague. Airline that is run like a village kiosk. When you call customer service 30min wait(international call) and still get no help

I selected and booked a direct flight on Cebu Pacific’s mobile website. Within one minute of booking, I realised the ticket had been issued as a connecting flight with a 6-hour layover, departing at a similar time. At no point was this change clearly flagged during checkout.
Customer service confirmed there were no direct flights available after booking and refused to help, despite me being willing to pay the fare difference. The self-service tool does not allow route changes, and agents would not manually reissue or offer a refund or credit.
This feels like a UX trap on mobile — a material change (direct → long layover) should be explicitly highlighted before payment. Instead, the burden is pushed onto the customer with no remedy.

This company is a joke. On the way to El Nido the flight was overbooked and delayed because people needed to be convinced to give up their seat. Weight thresholds were exceeded as well, so our luggage was left behind in Manila.
On the way back to Manila there were delays again…
Also the check in luggage rules are completely ridiculous, never heard a bottle of liquor needs to be “retail sealed”, resulting in throwing away a 3/4 bottle of Whisky.
Will try to avoid this airline going forward.

Absolutely impossible to check in online.
Their "live chat" puts you on hold for over 30 minutes but then expects you to be waiting in front of the screen, if you don't they'll close your chat 5 minutes after inactivity.
So it's basically not possible to use their online services.

Had a smooth experience flying with Cebu Pacific. Booking was simple, check-in was quick, and the flight left on time. For the price, it’s really great value, I’ll definitely fly with them again.