Cecere's Music ロゎ
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Cecere's Music レビュヌ 

157
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TrustScore 5段階評䟡の2.5

2.5

楜噚店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち4の評䟡

I ordered a peavey guitar amp 12 months ago and it was out of stock and it was a battle to get a refund, but recently I dealt with Pete who told me the last manager isn't there anymore and he was te... もっず芋る

5぀星のうち1の評䟡

Sent us a cade we couldn't use and would only refund if we paid the return postage AND reimbursed them for the postage out. The guy was really offensive and asked if I was sure I had the right instrum... もっず芋る

5぀星のうち1の評䟡

We purchased a Tombone online in March. Still NO trombone. Everytime we contact the response is pretty much the same response, the only difference is the delivery date, first July, then November and t... もっず芋る

5぀星のうち1の評䟡

Almost a fortnight since I placed the order and it’s still sitting pending in ZipPay. The only communication I’ve received is this “rate your service” email. And, amazingly an email asking me to rate... もっず芋る

䌁業情報

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 008133417

  1. 楜噚店
  2. ・
  3. 音楜孊校
  4. 楜噚レンタル サヌビス
  5. 楜噚修理専門店

圓該䌁業による蚘述

For 50+ years Cecere's Music has been servicing the music industry. Bringing high-quality instruments to Australia with the lowest prices and high-end service. Our Mission is to source and supply Australia with the best instrument on the market and we have been doing just that since the '70s! No matter what instrument you play, Cecere's Music has the right instrument for you. We have meticulously sourced the best instruments and music gear from around the globe, some from Japan, some from Spain, Italy, even from Australia. This is what makes us stand out from the rest. Focusing on quality is our number one goal. When shopping with us you'll find the lowest prices, free shipping and the best service in the industry. Whether you're a beginner, buying for someone else or a high-end professional we can help you with anything you might need. We know music gear inside and out, that's why Cecere's is the first choice, without a doubt.

連絡先

2.5

期埅以䞋

TrustScore 5段階評䟡の2.5

157件のレビュヌ

5぀星
4぀星
3぀星
2぀星
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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

2.5

すべおのレビュヌ

(157)

過去12か月のレビュヌ数: 1件

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5぀星のうち5の評䟡

Great service and Fast!

Great service! I needed a flight case for a guitar that I’m currently building. Cecere’s Music were super helpful and I now have my case to keep my precious parlor safe.

2022幎7月12日
Cecere's Music ロゎ

Cecere's Music からの回答

Thanks for the review, Jane.

5぀星のうち2の評䟡

The goods are not in stock and take


The goods are not in stock and take more than half year to wait still never get in.

2022幎6月29日
Cecere's Music ロゎ

Cecere's Music からの回答

Hi Satit, I'm really sorry about this experience you've had with us. I can only explain that we have had a difficult time during the pandemic importing products into the country. It's frustrating for us as well, but we are hoping this improves in the near future as the world slowly returns to its former state. We will always do everything in our power to help and find an alternative if possible.
Thank you for leaving your review though. The feedback is very valuable to us as we are always looking for ways to improve.

5぀星のうち4の評䟡

Excellent Value for Money.

Item in excellent condition upon receiving and noted the the extra care taken to provide an additional layer of packaging much appreciated.
The item was precisely as per description and of good quality.
The only slight let down was the time it took from order to delivery of almost 21 days between SA and WA.

2022幎4月20日
5぀星のうち5の評䟡

GREAT COMPANY

very easy to order , good value and quick delivery

2022幎3月11日
Cecere's Music ロゎ

Cecere's Music からの回答

Hey Cheryl, thanks for the great review. We're happy that you're happy!

5぀星のうち1の評䟡

dont buy violins online

i bought a gliga vasile violin from ceceres music .it was sent to me with a damaged finger board .also with a cheap bridge.i paid for professional set up .dont buy violins online .anyone .this was $1460 .such bad service .

2022幎1月18日
自発的なレビュヌ
Cecere's Music ロゎ

Cecere's Music からの回答

Thank you for your feedback, Carol. We do find this review confusing and rather disappointing. Let's address every point you made. Firstly, every instrument we send, we double check for quality control and photograph the instruments immediately before packing and shipping, mainly because items can sometimes get damaged during transit. Upon checking the images, the violin was in perfect condition; no damage or blemishes. I can email you the photos with the time and date attached. Secondly, the bridge we used was the bridge that came with the violin which Gliga supply for that quality instrument. If you required a different bridge, that could have been organised easily. Thirdly, you did pay for a professional set up and it is exactly what you got. The pegs were conditioned, sound post positioned and the bridge was shaped specific to your violin. Your instrument was perfect ready for play. It was shipped in a sturdy case so unless the case was heavily damaged during transit, it's highly unlikely the instrument had incurred the damages you claim. Lastly, you question our service: We personally marked out and photographed the bridge positioning and personally wrote 'care instructions' just in case the bridge had shifted during transit. We included that print out in the case for you to follow. We have a full documented conversation between us outlining all your needs and requirements. We also managed to do it all during the Christmas and New Year period to make sure you received your new instrument in a good timely manner. We were never made aware that you were dissatisfied during our interactions. We take great care for every customer and every instrument we sell. We are at a loss as to how much more we could have done to make your experience better to meet your needs. So we can only apologise for not doing so.

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