Cello レビュー 

A pleasure to deal with a company that responds quickly to your needs and makes sure you are a happy customer.

Well never heard of you before but since my purchase it’s brilliant picture quality great, sound great easy to use and I am 76 so new technology for me can’t praise it enough

Product (soda maker) didn't live up to expectations but very helpful customer service staff issued full refund and collection with no fuss.

19 inch TV / dvd combi,love this good picture great sound easy to use & navigate. Very good Quality love it ❤️😊😊

We are very pleased with the performance of the TV/DVD player we purchased from you. It arrived quicker than we anticipated and we would heartily recommend it to others.

Very efficient delivery system. Product was very well-made in the UK . Great purchase.

The original plug that came with the tv would not fit where our plug was situated in the caravan. When i called Cello the assistant said that was no problem and she sent the one we required which was received within 2 days. Very efficient. Thank you.

I wanted to buy a British-made microwave oven. Being unable to find one locally, I discovered that a company in the North (I live in the deep South) sold them, so I ordered one. I am delighted with the machine and was amazed and delighted at the speed and efficiency with which it was delivered. It was faster than if I had ordered one locally. j

Great bit of Kit. Got the tv with the in built router for our caravan. Purchased a 2 year unlimited data sim and thats it sorted. Easy to set up initially and now just plug the tv in when we go away and we have Internet at our disposal be it for our devices or watching Netflix etc. Well happy with the product.

This company was the only one I could find to supply a non-smart TV for my mother. Ordered it before lunch and it was delivered to her the next day. She found it simple to use.
Very happy with the purchase.

Cello were brilliant to deal with. I would recommend them to anyone who asked.

We had issues with our Avtec TV, and their customer service. We bought a Cello to replace the Avtec. We are very impressed with the performance of our Cello TV, and the customer service is good. It was very easy to set up, and the picture, and sound are very good.

This is a nice little telly, good picture, good sound.
I initially had a problem with it. Cello accepted it back, fixed it and returned it very promptly.

Really helpful customer service on phone to advice best option to purchase

Arrived next day

great product and even better customer service

Having read the reviews I definitely agree that the customer service is abismal. Telling customers that you don’t repair and that you should bin it and buy another is out of order when you claim to build in the uk. Also in insinuate that the damage was caused after delivery is unacceptable.

NOT SUCH A SMART TV!

I purchased a 'Smart' TV on the cusp of lockdown.

We had just bought our first motorhome. It was a used one (2004) and needed quite a lot of work to make it roadworthy and some upgrading. One of the more luxurious items was the TV.

We had joined a the Camping and Caravanning Club (which also deals with motorhomes), and I noticed within the first few C.C.C. monthly magazines was an large advertisement for (British) Cello.

They proudly sold Ferguson, along with other Cello TV's.

I had used a Ferguson TV in the past and was quite pleased with it.

So I bought (from E-bay), a 24" Ferguson 12v SMART TV. The date of purchase was 7th April 2021 and I set the TV up and tried to use the Smart services, albeit with a little difficulty, I believe due to some poorly printed instructions (I think that may have been the very first time that I used their Customer Services?).

The TV wasn't used for the duration of lockdown, as we were prohibited from using the motorhome for about a year, due to site closures.

My warranty on this product was for 2 years.

It was around a year later that I tried to use the Smart services on it again, only to find they weren't up to date, so I made one of many phone calls to their Customer Support service.

They seemed quite helpful at first and during periods afterwards they sent me printed advice and a flash drive to bring the system 'up-to-date', as it were.
But every time, the Smart TV worked OK-ishly (around 75%, sometimes more sometimes less). A few weeks/months later, it would need rectifying, AGAIN...

What I wasn't told, was that when the Smart TV was produced, it WAS NOT set up with 'GOOGLE PLAY SERVICES'. This has proved to be a vital service needed. I tried again several times over the last week but sadly the set doesn't recognize any of the Smart channels. It looks like the set's Smart features demise.

I was only told about the 'non' Google Play Services situation whilst conversing on the phone to the company, after the warranty had expired...

I've contacted them for several 'botched' fixes (after the warranty was up); but after the progression of updates from all Smart channels, it is now impossible for me to successfully download any basic Smart channels, such as BBC, ITV, Channel 4,5, let alone channels such as Netflix, YouTube, Prime Video etc., as originally advertised.

I certainly would think twice before buying from this USING THIS COMPANY again.

Cello Customer Support, although seemingly friendly, had 'lead me up the garden path' until my warranty was null and void.

Because I bought from a 'Flag Bearing' BRITISH Company (on their logo, adverts and the TV box) I believed they would be much more reputable and their standards would be higher. I'm afraid not so!

Cello certainly don't care about the quality of their sold products. Or the frustration caused to customers; as I doubt if I am the only one to find themselves in this situation? 😡

Advert for Cello 7020 microwave says it is 800watts and charged for accordingly. Bought one and when checked the manual found out it is only 700watts. Complained to Cello but no reply received to date.