I don't recommend Certainty Property to any investors or renters. This is a Bangladesh company operate only over the Internet.
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I have been with Certainty Property for just over 2.5 years. For about 2 years, the comms has been atrocious and below minimum standards for any company. However, within the last 5 months, I have... ãã£ãšèŠã
Slow to review and respond to rental applications for our rental property. Charged us letting fee and inspection reports when they did not complete these services. Unprofessional real estate agent... ãã£ãšèŠã
Very poor communication often taking a week or more to reply to emails even with urgent matters. Did not submit QCAT application on time, despite being reminded multiple times, in writing. Incorrectly... ãã£ãšèŠã
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This is the only place that has beenâŠ
This is the only place that has been able to mak my hair look good
Excellent service
This is our second time visiting and the haircuts are excellent. Recommend this place to anyone that wants great service and performance on their hair.
Had an awesome cut today with Paul
Had an awesome cut today with Paul! Shop is super clean and dope and everyone was super chill and kind! Will definitely be back!
amazing haircuts
Ramon cut my hair and before i was a shaggy greasy man, afterwards I had the most GORGEOUS cut known to man, he had me getting hella game afterwards. make sure Ramon cuts your hair cus he does eyebrows good too
Paul took great care of us today for myâŠ
Paul took great care of us today for my son's haircut. He even styled and offered cologne. My son was THRILLED.
Iâm so thrilled!
Iâm so thrilled to welcome a new member to my family - Chelsea from Puppy Heaven. The staff was so amazing and knew exactly what I wanted and made the experience a true pleasure. If you come here, you WILL leave with a new puppy! By the way, the prices are beyond competitive. Thanks to Angela and Melissa!
I chose to purchase my first puppy withâŠ
I chose to purchase my first puppy with puppy heaven and the experience was great. Very informative, they prepare you to take home your puppy.
Would honestly give them no stars if IâŠ
Would honestly give them no stars if I could, moved into my rental it was absolutely disgusting not cleaned at all, big hole in the shed door, smashed window, rubbish everywhere out the back, lawns up to knees and dog poo all through it, emailed the realestate no reply, emailed a few times and no reply. Come home a few days later some man was in my shed fixing the hole as the realestate told them to âjust go through the gateâ no notice nothing. Been there 2 months still no cleaning has been done and still have not received a condition report. Rent is meant to be fortnightly on a Friday, they were taking it out on a Monday then they took out a months worth of rent without asking, was told they will cancel the direct debit, didnât come out then all of a sudden it came out again on a Monday. Donât rent through them ever.
It's better to keep property emptyâŠ
It's better to keep property empty rather than giving to them, forget your rent if they are managing your property, very bad experience with Renae, they make every single day hectic.
Ignored and bullying to remove a negative review.
Recently, I enquired about signing up with Certainty Property. Initially, I filled out an online submission form and later received a call from a very helpful and professional representative. Impressed by their service and fees, I expressed interest in proceeding but clarified that we only required their services for a 6-7 month period. The representative needed to consult with their manager regarding the shorter term, and after a brief hold, confirmed they could accommodate this exception. Upon receiving the agency agreement, I noticed it stipulated a minimum term of 12 months, prompting me to seek clarification via email. The representative reassured me that the team was agreeable to the 6-month duration. However, when I attempted to sign the DOCUSIGN agreement, it returned as void. Despite multiple email attempts yielding no response, I eventually called the company after locating their phone number through a rental listing. Despite leaving detailed messages promising a call-back within the hour, I did not receive a response. Frustrated now by the lack of communication and feeling very ignored, I left a 1-star review. I then received an aggressive email threatening legal action for injurious falsehood. This response seemed consistent with another negative review about the company's communication practices and tactics to have a review removed. A simple apology would have been suffice.
Honestly avoid Certainty Property at ALL COSTS!
Honestly avoid Certainty Property! There is nothing certain about them. We had one of the worst experiences as tenants ever. They did not care and were willing to go tribunal, just to prove a point. They've done this so many times, the agents are absolutely horrendous. Trust me, avoid at all costs! Go somewhere else, you'll be thankful that you did!
Also you can't call them! They don't provide you with their mobile number!! You can only email them, which they said they use for evidence against you later if you decide to go up against them for mistreating you. Guys do your research!
We didn't get a condition report upon entering the premises it took them over a week to give it, carpet smelt, they didn't care.
Hopefully I can help some of you looking for new properties for rent please avoid these agents! They're absolutely heartless.
They will lie in the reviews and say the reviewers damaged property but this is there way of lying to potential customers. TRUST ME they are constantly in tribunal and don't care about tenants.
Avoid, Avoid, Avoid!
Maryanne was patient and worked throughâŠ
Maryanne was patient and worked through some tough situations without breaking a sweat. Her cool, calm mindset kept my anxiety low and gave me the confidence she would get the job done â and she did!
Wow wow wow!!!
Wow wow wow!!!! Maryannes professionalism and quick responses helped me find a property to suit my little family so mush easier than I expected. It's great to see that we still have Agents and Property Managers who are so passionate.

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Maryanne has such an amazing charismaâŠ
Maryanne has such an amazing charisma very helpful and informative I am so glad she was the person to help me and my partner out when needed.

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âIf you want something done, give it to a busy person"
âIf you want something done, give it to a busy personâ. Iâd wondered if we should go with Certainty because with the cheapest management fee on the market I was worried they might have too many properties to be able to look after us properly. But I found them to be very streamlined and professional with prompt rent reminders, notices, and arrangements for inspections and repairs. Brydie (head-office) negotiated a surprisingly good rental review for us and currently Joe their full-time maintenance person has half-a-dozen maintenance requests well in hand. At the centre of it all our dedicated property-manager Maryanne keeps everything calm and organised, dealing patiently with this ownerâs numerous requests and also keeping the tenants on-side, with effective communication skills. Grateful for Maryanne and her team.

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Delightful and Frictionless Experience
The service delivery of these guys is nothing short of a class act. I wish that such a system was available for the property I have back home in England because in comparison it's a world apart! Certainty Property have been on point in their communication with me, and really made for a frictionless experience as a tenant.

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Brydie and Maryanne are a pleasure toâŠ
Brydie and Maryanne are a pleasure to work with. Always attentive and provide a high level of customer service. Would recommend to other fellow investors.

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Company values: made brilliant by employees
My recent experience with Certainty Property was made truly exceptional by property manager Connor. He exemplifies what it means to put people first in the real estate industry. From our very first interaction, Connor demonstrated a genuine interest in understanding my needs and preferences. His personalized approach made me feel valued and supported throughout the entire process. Connor's commitment to excellence was evident in every aspect of his work. He consistently went above and beyond to ensure that I was presented with the best possible options that aligned with my criteria. I would highly recommend Connor to anyone in search of a trustworthy and reliable property manager who truly cares about their clients' needs.

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Great service
Nothing but 5 stars for my experience with Connor, Matt, Renae and Kevin in Queensland. They are easily one of the best property managers I have ever had the pleasure of dealing with.
Thank you for your amazing management over the years!

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Certainty Property
I have been working with Connor and the Certainty Property team now for over a year and they have been a pleasure to work with. All of the staff are professional and make my job a lot easier. I highly recommend using them for all your property management needs.

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