Well we love the stools. However not enough screws were provided in three of the four boxes so we had to go to hardware store to try to find screws, then the holes would not line up. But have taking m... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My mirror was back ordered, but they communicated to let me know and gave me the option to wait or cancel. Appreciated that communication! When my mirror arrived it was well packed and I absolutely lo... もっと見る
Everything about our purchase was great. The time it took to receive the chairs, the quality of the shipping container, the chairs were easy to assemble and they look exactly as I expected. They are... もっと見る
My carmel island chairs are gorgeous and affordable ... the first chair takes times to build but the next ones go quicker. The material is super soft and the chair is sturdy and they look way more ex... もっと見る
企業情報
CHAIRUS について
当該企業による記述
CHAIRUS: Chairs "R" Us
CHAIRUS started in 2014 with a simple yet powerful idea—to offer a dedicated space where customers can find the perfect chair for every need. Dining chairs, counter & bar stools, sofa, benches, accent chairs and more.
Official Notice from chairus.com
Chairus is an independent brand operating exclusively through our official website www.chairus.com . We currently only sell and ship within the United States.
Shop Here:
Our Promise
Free Shipping & 30-day Return
All CHAIRUS orders include free shipping. Orders are shipped from our U.S. warehouse within 2 business days. We offer a 30-day return and exchange policy (excluding clearance items and gift cards).
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4.4
優良
469件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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CHAIRUS からの回答
Hello Richard,
Thank you for your positive review! We’re delighted that you find our chairs stylish and comfortable.
Warmest regards,
Chairus Team
This chair was very hard to put…
This chair was very hard to put together. I would like to return it. It is too low and not functional.
2026年6月2日
CHAIRUS からの回答
Dear Dr. Brownlee,
We sincerely apologize for the frustrating assembly experience and that the chair fails to meet your practical needs regarding height and functionality.
We will promptly assist you with your return request. Please check your email or feel free to message us at care@chairus.com, and we will send you detailed return instructions and relevant procedures right away.
Warmest regards,
Chairus Team
CHAIRUS からの回答
Hello Trilly,
Thank you so much for your positive comment! We’re glad this chair delivers satisfying quality at an affordable price.
Warmest regards,
Chairus Team
Terrible customer service…
First there was no communication when I received a partial order. Then packages were damaged and they were no help. Buy elsewhere and save the headache on their cheap Chinese furniture.
2026年6月9日
自発的なレビュー
CHAIRUS からの回答
Hello Brian,
We sincerely apologize for your unpleasant shopping experience. There seems to be some misunderstanding here.
We replied to your message promptly after receiving your complaint and contacted the insurance company to assist you, as you had purchased shipping protection.
Please feel free to reach out to us anytime, and we will do our utmost to resolve your issues.
Warmest regards,
Chairus Team
CHAIRUS からの回答
Hello Natasha,
So happy to hear that! Enjoy your new stools 😊
Warmest regards,
Chairus Team
CHAIRUS からの回答
Hello Robert,
Thank you for your review! Glad the items are well-made and simple to assemble.
Warmest regards,
Chairus Team
Stools I received have different color…
Stools I received have different color legs than those pictures on Chairus website
2026年5月31日
CHAIRUS からの回答
Hello Mary,
We sincerely apologize for the inconsistency between the leg color of the stools, which has caused you inconvenience.
We have already sent you an email for follow-up. Could you please provide relevant photos of the items? We will forward them to our production team for verification and work out a proper solution for you as soon as possible.
Warmest regards,
Chairus Team
I think you are customer friendly
I think you are customer friendly. You respond to customer's questions in a timely manner before and after purchases.Delivery had a little glitch ,the date having to change a few times which was not a problem but it was a split delivery where 2 like chairs came on separate dates .The first one was fine the second one the box was open and somewhat damaged, The contents were shrimp wrapped and protected so I didn't complain. You abided the promised discounts.My daughter was able to put the chairs together perfectly no problem.I love the look but I will definitely have to find some pillows for lumbar support.
2026年5月25日
CHAIRUS からの回答
Hello Antoinette,
Thank you very much for your detailed and thoughtful review!
We truly appreciate your recognition of our customer service. We apologize for the multiple delivery date adjustments and split shipment.
It's wonderful to know the chairs were easy to assemble, the discount was honored as promised, and you love their appearance. We hope you find suitable lumbar support pillows soon for greater comfort. Feel free to contact us anytime if you need further assistance, and we look forward to serving you again!
Warmest regards,
Chairus Team
CHAIRUS からの回答
Hello Eric,
Thank you for your great review! We're delighted you love the product, and glad our ordering process and delivery met your expectations.
Warmest regards,
Chairus Team
My chair is missing parts the legs for…
My chair is missing parts the legs for the ottoman.
My chair the back holes are drilled in the incorrect places so I am unable to assemble.
2026年5月29日
CHAIRUS からの回答
Hello Julia,
We apologize for the missing ottoman legs and the misaligned mounting holes on the chair back.
Replacement items have been dispatched. The tracking number has been sent to you via our official email care@chairus.com. Please check your inbox. We hope this resolves your issues smoothly.
Warmest regards,
Chairus Team
2 Teal Blue Velvet Chairs with Ottomans
The chairs were shipped promptly, and I liked how they kept me informed every step of the way. However, the chairs are not very comfortable. Also, I was hoping they were made a little bit better, but I guess you get what you pay for! Overall, a decent experience.
2026年5月29日
CHAIRUS からの回答
Hello Sophia,
Thank you for your honest feedback. We appreciate you noting our timely shipping and order updates.
We’re sorry the chairs didn’t meet your expectations in terms of comfort and craftsmanship. We will take your comments on board for future improvements. Glad your overall experience was pleasant, and welcome to contact us anytime if you need help.
Warmest regards,
Chairus Team
Saveperfect bench for my updated bedroom this quickly
Save this quickly, it was packaged well, easy to assemble, and looks perfect at the foot of my bed just how I hoped. It appears to be well built, sturdy, and it’s very pretty.
2026年5月28日
CHAIRUS からの回答
Hello Janet,
Thank you for your lovely review! We're thrilled the item was well-packaged, easy to assemble and fits perfectly by your bed. Glad you love its solid build and appearance. Enjoy it!
Warmest regards,
Chairus Team
CHAIRUS からの回答
Hello Sue,
Thank you for your feedback! We're glad to hear the ordering process was simple and your order arrived promptly.
Warmest regards,
Chairus Team
Great product at an awesome price
Great product at an awesome price. I ordered 2 sets of chairs. One set shipped immediately. The other must have had to come from the warehouse in China. It took almost a month. I got them a week ago but have not felt like putting them together yet. The color matches the new rug I got . I am so excited. Way cheaper than Wayfair! Will recommend.
2026年5月27日
CHAIRUS からの回答
Hello Linda,
Thank you for your kind review and recommendation! We're happy our chairs offer great value for money and match your rug perfectly.
We sincerely apologize for the delayed delivery of the second set. We usually ship multiple items separately to avoid high return shipping costs in case you are unsatisfied with the goods. Thanks for your understanding, and hope you enjoy assembling and using your new chairs soon!
Warmest regards,
Chairus Team
Finally got around to assembling the…
Finally got around to assembling the counter height chairs and the process was totally chill and easy and sturdy. Thanks!
2026年5月7日
CHAIRUS からの回答
Hello Robert,
Thank you so much for your feedback!
We’re thrilled the chairs were quick to assemble and feel sturdy. Enjoy your new chairs!
Warmest regards,
Chairus Team
CHAIRUS からの回答
Hello Michelle,
Thanks a lot for your positive comment!
We’re happy you’re satisfied with our product quality and timely customer support. Looking forward to your next order!
Warmest regards,
Chairus Team
The barstools came on 5/28/26
The barstools came on 5/28/26, they were not damage, although the FedEx man did throw them ln front of the door. They were easy to put together and once together they are just beautiful. They fit my countertop bar perfectly. My daughter order me another pair
2026年5月25日
CHAIRUS からの回答
Hello Lula,
Thank you for your nice review!
We’re relieved your barstools arrived intact despite rough delivery from FedEx. Glad assembly was simple and they look gorgeous and fit your counter perfectly. It’s lovely to hear your daughter ordered another set for you! Hope you enjoy them for a long time.
Warmest regards,
Chairus Team
Chair quality is good
Chair quality is good. Customer service and ordering experience was good.
2026年5月25日
CHAIRUS からの回答
Hello Nathan,
Thank you for your positive feedback!
We’re glad you’re satisfied with our chair quality, customer service and ordering process. We’ll keep improving and look forward to your next purchase!
Warmest regards,
Chairus Team
our bar stool came without legs--this…
our bar stool came without legs--this company is a chinese scam
2026年5月29日
自発的なレビュー
CHAIRUS からの回答
Hello Meaghan,
We sincerely apologize for the inconvenience caused.
Could you please provide your order number? We will arrange to send the missing legs to you right away.
Please feel free to contact our service email: care@chairus.com if you have any further questions.
Warmest regards,
Chairus Team
Chairs for dining room
We are pleased with the chairs we ordered. They appeared exactly as pictured and described. Unfortunately 1 box arrived damaged in transit and both chairs inside were broken. Luckily I had purchased the insurance they offered and they were replaced promptly. Overall pleased with our experience.
2026年5月8日
CHAIRUS からの回答
Hello Penny,
Thank you for sharing your experience!
We're glad the chairs matched the product photos and descriptions perfectly. We sincerely apologize for the damaged package and broken items during transit.
Happy to hear the replacement was arranged quickly with the insurance. Thanks for your trust, and we hope you enjoy your new chairs!
Warmest regards,
Chairus Team
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