Charava South Africa からの回答

2026年2月23日

Thank you, Mirza, for sharing your early experience. It is encouraging to hear that you have already noticed a difference after just a few days. Everyone responds at a slightly different pace, so it is helpful to hear how you are feeling so far.

We appreciate that you plan to share further feedback after 15 days. Ongoing insight like this is valuable, and we are grateful you took the time to let us know how you are getting on.

Charava South Africa からの回答

2026年2月23日

Hi Leroy, thank you for taking the time to share your experience after three months of consistent use.

It is particularly meaningful to hear about the improvements you have noticed in sleep, joint comfort and skin elasticity, especially without making lifestyle changes. That kind of steady, whole-body shift is exactly what many people hope for when committing to a longevity-focused approach.

We also appreciate you sharing your age, as it gives helpful context to your results. Your decision to continue because you genuinely feel the benefits speaks volumes. Thank you for your trust and for describing your benefits so clearly.

Charava South Africa からの回答

2024年11月8日

So glad to hear you’re pleased with the speedy delivery! Thanks for choosing us, Brenda! We look forward to serving you again 😊

- Lai

Charava South Africa からの回答

2024年11月8日

So glad to hear you’re pleased with the speedy delivery! Thanks for choosing us, Vera! We look forward to serving you again 😊

- Lai

Charava South Africa からの回答

2024年11月8日

Thank you for your great feedback, Lalitha! It’s great to know you’re enjoying our product and our fast delivery service 😊We look forward to serving you again 😊

- Lai

Charava South Africa からの回答

2024年2月23日

Thanks Johan ♾️

Charava South Africa からの回答

2024年11月8日

Thank you for your great feedback, Corine! 😊We look forward to serving you again 😊

- Lai

Charava South Africa からの回答

2024年11月8日

Thank you for your great feedback, Mark! It’s great to know you’re enjoying our product 😊Let us know how else we can improve, I would love to earn that 5th star from you! We look forward to serving you again 😊

- Lai

Charava South Africa からの回答

2026年6月24日

Thank you, Tanya! We'll make sure Mark knows you said so. Going the extra mile for last minute orders is exactly the kind of service every customer deserves. We're happy to be part of your wellness journey!

Charava South Africa からの回答

2024年11月8日

Thank you for your great feedback, Paula! It’s great to know you’re satisfied with our service and the fast delivery😊We look forward to serving you again 😊

- Lai

Charava South Africa からの回答

2024年11月8日

So glad to hear you’re pleased with the speedy delivery! Thanks for choosing us, Irena! We look forward to serving you again 😊

- Lai

Charava South Africa からの回答

2023年9月5日

Hi Hazel,

Thanks for taking the time to share your experience.

We realise how important quick deliveries are to customers!

I have looked into your order and can provide you a short summary below:

Your order was at 15:24 on Friday (11th August), which is after the cut-off for same-dat dispatch.
Our shipping policy states that this can then be dispatch the next business day (Monday 14th August). It was dispatched therefore dispatched on Monday (14th).

The courier tried to deliver on Wednesday (16th August), at 14:44, but was not able to reach you as phone went to voicemail. This would have meant delivery would have been 2 days from date of dispatch.

The couriers tried again on Thursday (17th August) and the delivery was successful.

(If you would like to see this detail, you can click the tracking link that was sent with your order)

I do apologise for the inconvenience this caused you, we do prioritise customer deliveries.

Based on your feedback, we will review the policy and checkout process so that it is clear that business days are the metric.

Thanks again for taking the time to share this so that we can improve the experience for all our customers.

Charava South Africa からの回答

2024年11月8日

So glad to hear you’re pleased with the speedy delivery! Thanks for choosing us, Charlotte! We look forward to serving you again 😊

- Lai

Charava South Africa からの回答

2023年8月2日

Hi,
Thanks for taking the time to do a review.

A quick update: your order was placed after 16:00 on the 31st July, so was dispatched yesterday (1st August) from our Johannesburg warehouse.
We expect it to take another 1 or 2 days to get to Plettenberg Bay (as it is not a main centre). We have looked at the system and your order will be in George tomorrow.

You can also track your order on our website, but please do contact us if you have any further questions.

Have a great evening

Charava South Africa からの回答

2024年11月8日

So glad to hear you’re pleased with the speedy delivery! Thanks for choosing us, Clive! We look forward to serving you again 😊

- Lai

Charava South Africa からの回答

2024年11月20日

Thank you for your review, George! Knowing that you found our service both speedy and reliable keeps us working hard to maintain that standard. We look forward to serving you again!

Cheers,
Lai

Charava South Africa からの回答

2026年6月24日

Thank you so much, Hugo! Six stars would absolutely be accepted! We love hearing that the experience stood out, and we'll keep working hard to make sure every order feels just as good. We're happy to be part of your wellness journey!

Charava South Africa からの回答

2023年6月22日

Hi Mr SS Loubser,

It seems you are dissatisfied, and we apologise for this.

1. Your initial email sent on 15 June 2023 from Extrutek************ was flagged as "Spam" by our email server and sent to the "Spam" folder. We have asked our email hosting company to look into this so it doesn't happen to you again.

2. As we advised you when you contacted us about the payments problem you were experiencing - there were no issues from our side, nor from our payment processor (Payfast). We did check with them immediately.
We were receiving transactions as per usual and we had 2 staff at the office make purchases from the website and they did not have any issues.

This would mean that is was a specific issue with your bank / account on that day - and not an issue with our card payment facility.

If you have any further queries, please do not hesitate to contact us: sales@charava.co.za
We do try our best to respond as soon as possible to queries.

Have a good day.

Regards
Katherine

Charava South Africa からの回答

2024年11月8日

So glad to hear you’re pleased with the speedy delivery! Thanks for choosing us, Etienne! We look forward to serving you again 😊

- Lai