Charava South Africa からの回答

3日前

Thank you, Em! Fast and efficient is exactly what every customer deserves. We hope you're enjoying your order!

Charava South Africa からの回答

3日前

Thank you, Sharon! Always a pleasure. Fast and efficient every time is the goal!

Charava South Africa からの回答

3日前

Thank you, Myriam! That's exactly the experience we want for every customer. We're happy to be part of your wellness journey!

Charava South Africa からの回答

3日前

Thank you for taking the time to leave your feedback and I am so sorry for the experience you had. We had an unexpected surge in Magnesium Glycinate orders which unfortunately meant that by the time we got to your order, we did not have enough stock to fulfil it. This should have been communicated to you straight away and I am truly sorry that it was not. You have since been refunded for the missing Magnesium Glycinate.

This is not the standard we hold ourselves to and we genuinely hope to have the opportunity to restore your trust in us.

Charava South Africa からの回答

3日前

Thank you, Perlusha! Great communication and a smooth delivery is exactly what every customer deserves. We're happy to be part of your wellness journey!

Charava South Africa からの回答

2026年6月24日

Thank you, Thandokuhle! Fast delivery is exactly what every customer deserves, and we're glad it reached you quickly. We hope you enjoy your order!

Charava South Africa からの回答

2026年6月24日

Hi Mr Brennan,

Thank you for your feedback. We can see this has already been picked up by our team via email and is being resolved. To clarify, the order sent was correct and in line with the subscription you purchased. We operate via email and live chat only, as this allows us to assist customers more efficiently and keep a full record of every conversation. All your concerns have been addressed and your refund and delivery are both being taken care of.

As everything is now in order, we'd appreciate it if you could consider updating your review to reflect the resolution. We're always here if you need anything further at support@charava.com.

Charava South Africa からの回答

2026年6月24日

Hi Catherine, thank you for your feedback. We do want to address the points raised here so other customers have the full picture.

When a product is added to cart on our website, customers are presented with two clearly displayed options before checkout: a one-time purchase or a subscription. The subscription option was selected, which is what triggered the renewal charge. This was explained to you over email, and we were glad to see you acknowledged this and confirmed you were happy with the resolution at the time.

Our team cancelled the subscription and processed a full refund straight away, and we were happy to do so.

The email you received afterwards was an automated review invitation that gets sent when a purchase is made. This should have been cancelled when we processed your cancellation, and we apologise for that oversight on our end. It was not intentional and we completely understand why it came across the wrong way.

We hope this clears things up. If you ever need anything, we are always here at support@charava.com.

Charava South Africa からの回答

2026年6月24日

Thank you for your feedback, Jørn. We are sorry your order was affected by a stock shortage. We produce our supplements in small, frequent batches to ensure maximum freshness and potency, which does occasionally mean a product sells out faster than expected. As soon as we were aware, we let you know, cancelled the order, and processed a full refund.

The good news is that NMN+1200 is back in stock, so you are welcome to place a new order whenever you are ready! We hope to have you back!

Charava South Africa からの回答

2026年6月24日

Thank you, Kim! Speedy delivery and great service is exactly what every customer deserves. We're so glad to be part of your wellness journey!

Charava South Africa からの回答

2026年6月24日

Hi Aneesa, we are really sorry about this. When your subscription renewal experienced a technical failure, our team attempted to resync it on the backend, which unfortunately triggered a second charge. This was an error on our end and not something you should have had to deal with.

The duplicate order was cancelled and the charge was refunded as soon as we became aware. We appreciate your patience and we are sorry again for the inconvenience this caused.

Charava South Africa からの回答

2026年6月24日

Thank you, Retha! It's so great to hear you're noticing real results with NMN+1200. Improved skin texture, reduced pigmentation, and better energy are exactly the kinds of benefits it's designed to support. We completely understand the investment, and we're glad the results are making it worthwhile for you. We're happy to be part of your wellness journey!

Charava South Africa からの回答

2026年6月24日

Thank you, Alan! Quick and hassle free delivery is exactly what we aim for. We hope you're enjoying your order!

Charava South Africa からの回答

3日前

Hi Monique, we're sorry to hear this and this is the first time we've received feedback like this, so it does appear to be an isolated incident. While very rare, capsules can occasionally come open during transit due to movement and pressure changes in the delivery process. All our products go through strict quality checks before leaving us. We have reached out to you directly via email so we can get this sorted for you!

Charava South Africa からの回答

2026年6月24日

Ha, we'll take that! Thank you so much, Sonja! Knowing our products are hitting the mark for serious health enthusiasts means everything to us. Clean ingredients, no fillers, and keto friendly. That's exactly the standard we hold ourselves to. We're so happy to be part of your wellness journey!

Charava South Africa からの回答

2026年6月24日

Thank you so much, Suanre! More energy during the day and better sleep at night are two of the most wonderful benefits our customers notice, and it means a lot hearing it from a busy mum and business owner. You deserve to feel your best! We're so excited for you to see the continued results and we're happy to be part of your wellness journey!

Charava South Africa からの回答

3日前

Hi Walter, thank you for your feedback. We did want to clarify though as we have checked our records and all your orders with us have been fulfilled and delivered successfully, and we have no record of any emails from you regarding out of stock items or a refund. It is possible this experience may have been with a different company.

We would really appreciate it if you could take another look and update your review to reflect your actual experience with us. If you do have any concerns at all, we are always happy to help at support@charava.com.

Charava South Africa からの回答

2026年6月24日

Thank you, Patricia! Excellent service is always the goal and we really appreciate your continued support. We're happy to be part of your wellness journey!

Charava South Africa からの回答

2026年6月24日

Thank you for the kind words about our delivery, Momeen! We're sorry to hear the hair and nail gummies have been out of stock on your end. We produce our supplements in small, frequent batches to ensure maximum freshness and potency when they arrive at your door, which does occasionally mean popular products sell out faster than expected. We're working hard to keep up with demand!

Charava South Africa からの回答

2026年6月24日

Thank you, Lee! Quick and painless is exactly the experience we want for every customer. We hope you're enjoying your order!