Charava South Africa からの回答

2025年5月12日

Thank you Nicolette! We're so pleased to hear your order arrived promptly and that you're loving the product. We appreciate your support!

Charava South Africa からの回答

2025年4月30日

Thank you! We're so glad you're happy with both our products and service. Your support means everything to us.

Charava South Africa からの回答

2025年5月5日

Thank you, Francois! We're so glad to hear you're very happy. Your support means the world. Exceptional products and service are what we strive for every time!

Charava South Africa からの回答

2025年4月18日

Thank you, Beate! We're so happy to hear you’re loving the speedy delivery, helpful customer service, and — of course — the products themselves. That’s exactly what we aim for! 💛

Charava South Africa からの回答

2025年4月9日

Thank you so much, Nonna! 💛 We're thrilled to hear you're happy with the quality and service — it's what we strive for every day!

Charava South Africa からの回答

2025年4月1日

Thank you for your 5-star review, Jolene! We're so pleased to hear you’re happy with our service and speedy delivery. Your support means a lot to us! Let us know if you ever need anything. 😊

Charava South Africa からの回答

2025年3月25日

Hi Vania, thank you for your kind words! We hope to uphold this reputation!

Charava South Africa からの回答

2025年3月21日

Thank you so much for your support! 😊 We're thrilled to hear how much of a difference our supplements make for you. We're always working on ways to make our products more widely available, and DisChem is definitely on the cards! Stay tuned! 💙

Charava South Africa からの回答

2025年3月17日

Thank you for your continued and loyal support! We apprecaite you!

Charava South Africa からの回答

2025年3月17日

Thank you for sharing this review, Sheraad. We’ll keep striving to deliver top-notch and super-speedy service every time. Enjoy your Charava products; do keep us posted with your progress on them! 😊

Charava South Africa からの回答

2025年2月27日

Hi Krish, we're glad to hear process was smooth. Thank you for your 5 stars!

Charava South Africa からの回答

2025年2月21日

Hi Stephanie, thank you for your kind words! We're glad to hear that our platform makes your wellness journey easier and that the ordering process was smooth. Even moreso, to hear you’re happy with the quality and reliability of our products. We're here to support you every step of the way, feel free to reach out anytime!

Charava South Africa からの回答

2025年2月18日

Hi Shirley, thank you for your kind words! We're super happy you had a great shopping experience and that your order arrived quickly. We hope you enjoy your senolytic supplements and see amazing health benefits! Do keep us updated on your progress! If you ever have any questions, we're here to help.

Charava South Africa からの回答

2025年2月13日 に更新

UPDATE: Hi Thabo, upon checking, you've both received the products. Please keep us posted so we can assist you better. Thanks!

--------

Hi Thabo,

I’m really sorry for any misunderstanding regarding your order. I’ve sent you emails—one before your order was shipped and another in response to your emails today.

Have you had a chance to check them? It’s possible they may have ended up in your spam or junk folder.

To clarify, the reason you have only received one product so far is that the Spermidine is being shipped separately from our UK warehouse due to stock shortages in our SA warehouse. You should receive it this week.

Again, I truly apologise for any confusion, and I appreciate your patience. If you have any concerns, please let me know. Also, if this clears things up, I’d be grateful if you could update your review.

Thanks,
Lai

Charava South Africa からの回答

2025年2月5日 に更新

Hi Pomla, I couldn’t find any order under your name, may I kindly ask for your order number? May I also ask what product are you after? We’re always happy to assist and receive feedback, and I completely understand you may be enquiring about a future order. If that's the case, I’d appreciate it if you could get in touch with us via email or chat. A one-star review can have a significant impact on our business, and we'd love to help address your concerns before that. If you could send us an email at support@charava.com, so I can help you further.

Thanks,
Lai

Charava South Africa からの回答

2025年1月30日 に更新

Hi Sonja,

I see that you had some questions about our products, and I’d love to assist you! However, I noticed your 1-star review and wanted to understand if there was a specific issue you experienced with Charava. I couldn’t find an order under your name or any previous enquiry from you, so I just wanted to understand what happened.

If you have any concerns or need any information, please feel free to reach out via email at sales@charava.com—I’d be happy to assist.

If your review was based on an experience with another company, I’d really appreciate it if you could update it to reflect your experience with us directly. Looking forward to hearing from you!

Cheers,
Lai

Charava South Africa からの回答

2025年1月29日

Hi Reece,

So sorry for the inconvenience. While we always aim to ship out orders as quickly as possible, occasional issues with third-party couriers can happen. I appreciate your patience, and I truly apologise that this slipped past my radar since it was marked as "delivered."

Thanks so much for working through this with me, and for your kind words—you’ve made my day! 😊 xx

Cheers,
Lai

Charava South Africa からの回答

2025年1月28日

Hi Sigopotso, thanks for rating us! I've sent you an email hoping to help you with the discount code :)

Cheers,
Lai

Charava South Africa からの回答

2025年1月31日 に更新

Thank yoh Maggie, we truly appreciate your feedback! It’s wonderful to hear that our customer service and product quality have exceeded your expectations. Thank you for choosing Charava!

Charava South Africa からの回答

2025年1月20日

Hi Eric, thank you kindly! We are happy your order got to you in great time. If you get a gap, we’d love to hear your feedback on your products - it’s always invaluable to us!

Thank you for being such a valuable and loyal customer, we appreciate you! If you have any questions or need assistance, don’t hesitate to reach out.