Ordered three 'small' vinyl storage boxes in oak. Price was very good so my expectations were not great but... the product was excellent - good, high density materials, high production standards with... もっと見る
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We are SO pleased with our new chair. It is bright, attractive and comfortable. It took less than 5 minutes to assemble and was delivered quickly. Hesitant to buy as considerably cheaper than most so... もっと見る
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Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... もっと見る
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Delivery was quick and the quality of the LP storage unit is very good. It is strong and sturdy and holds all our vinyl. The only reason for not giving 5* is the incomprehensible instructions - I can... もっと見る
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企業情報
Charles Jacobs について
当該企業による記述
連絡先
1 - 1a Rash's Green, NR19 1JG, Dereham, 英国
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.7
優良
834件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
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Fantastic service
Fantastic service. Chair was delivered the next day. Good value Chair and looks nice.
2025年2月26日
Charles Jacobs からの回答
Hi Claire
Glad you are pleased with your purchase
We are always happy to help
Kind Regards
Charles Jacobs Customer Care Team
Everything I needed
Everything I needed, excellent service and product, it should be 10 stars
2025年3月5日
Charles Jacobs からの回答
Hi Mark
We are so glad you had a great experience shopping with us
Thank you for your review
Kind Regards
Charles Jacobs Customer Care Team
Brilliantly made
Brilliantly made, packaged and delivered in quick time. Lovely cabinet perfect for vinyl srorage and vey easy to assemble.
2025年3月4日
Charles Jacobs からの回答
Hi Nicholas
We are glad to hear that your vinyl have a new place to call home
Hope to see you again
Kind Regards
Charles Jacobs Customer Care Team
Charles Jacobs からの回答
Hi David
Thanks for your feedback
We are glad to hear you are pleased with these items
You know where we are if you ever want a tenth!
Kind Regards
Charles Jacobs Customer Care Team
Arrived on time well packaged and…
Arrived on time well packaged and straight forward to assemble, looks great and holds my collection sturdy 👍🏼
2025年2月24日
Charles Jacobs からの回答
Hi there
We are glad to hear you are pleased with the product and that it arrived swiftly
Kind Regards
Charles Jacobs Customer Care Team
Charles Jacobs からの回答
Hi there,
Thank you for taking the time to leave feedback.
We are glad to hear you received a fantastic service and product.
Kind regards,
Charles Jacobs Customer Care Team
Office chair...
We are SO pleased with our new chair. It is bright, attractive and comfortable. It took less than 5 minutes to assemble and was delivered quickly. Hesitant to buy as considerably cheaper than most so was aware it could potentially be cheaply made and poor quality, but having read the reviews I went ahead and very pleased with the result. Completely recommended...
2025年2月25日
Charles Jacobs からの回答
Hi Rae
Thank you for taking the time to leave feedback, we really appreciate your comments.
We are glad to hear you are happy with your new chair and that arrived promptly. Thank you for recommending us!
Charles Jacobs Customer Care Team
Really pleased with the quality of the…
Really pleased with the quality of the folding chairs I ordered. Delivery time was great too.
2025年2月25日
Charles Jacobs からの回答
Hi Christine,
Thank you for taking the time to leave feedback, we really appreciate your comments.
We are glad to hear you are happy with the price of your product and the fast dispatch.
Kind regards,
Charles Jacobs Customer Care Team
Lovey 😀😀😀😀❤️👍
2025年2月23日
Charles Jacobs からの回答
Hi Avril,
Thank you for leaving us feedback, it really helps us.
We are so glad to hear that you like our product.
Kind regards,
Charles Jacobs Customer Care Team
Lovely chair at a good price
Lovely chair at a good price, shipping was fast and it was delivered on time and with care. I put it together in less than 30 min. Instructions are straightforward and easy. This is a secondary chair for my crafts table in my office. So far it feels comfy and looks beautiful and stylish.
2025年2月23日
Charles Jacobs からの回答
Hello,
Thank you for taking the time to leave feedback.
We are happy to hear that you are impressed with our service, that you found the chair easy to assemble and that it looks great at your craft table.
Kind regards,
Charles Jacobs Customer Care Team
Charles Jacobs からの回答
Hello,
Thank you for taking the time to leave us feedback, we appreciate it.
We're glad to hear you love these chairs and that they're comfortable.
Kind regards
Charles Jacobs Customer Care Team
Desk chair
Nice chair good quality, nice and soft fabric lovely pink colour ,fast delivery !
2025年2月3日
Charles Jacobs からの回答
Hi Joanna,
Thank you for taking the time to leave us feed back, we appreciate it.
We are thrilled to hear that you find our chair to be good quality and are impressed the fabric and delivery speed.
Kind regards,
Charles Jacobs Customer Care Team
Great product, not so good after sales service.
As usual a superb product, somewhat let down my their after sales service.
I asked if I could buy three thin metal .
brackets and a few screws used to connect stacked boxes.
I was quoted £8.99 plus £3.99 P&P which i thought was way over the top.
From now on I will be buying from another company.
2025年1月30日
Charles Jacobs からの回答
Hi Colin,
Thank you for taking the time to leave feedback, we appreciate your comments.
We are glad to hear you found your product to be superb. With regards to the spare parts - these are not usually available for sale but we were happy to quote, and this only covered our costs. We are sorry to loose you as a customer and if there is anything we can do to help, please don't hesitate to contact us.
Kind regards,
Charles Jacobs Customer Care Team
Charles Jacobs からの回答
Hello,
Thank you for taking the time to leave feedback, we really appreciate your comments.
We always strive to ensure our products are dispatched to you as soon as possible
Kind regards,
Charles Jacobs Customer Care Team
Nice furniture but…
Happy with the furniture I ordered. In fact, I wanted to place a second order (2 more items) but I was being charged twice for the delivery. This made no sense, so I contacted customer support and they confirmed delivery is based on the number of items ordered. The furniture I wanted to buy this time is 3 times smaller and 3 times lighter than the first one but I’d be charged double. Ridiculous!
2025年1月27日
Charles Jacobs からの回答
Hi Dave,
Thank you for taking the time to leave us feedback.
We are glad to hear that you are pleased with your order and want to place a second order from us.
We are always open to discounting postage for multiple item orders wherever we can. You are right that the new units you mention are slightly smaller, but I can confirm that they cost the same to send. When you contacted us we did check to see if we could make any savings to pass on, but unfortunately we cannot package them together due to their size. I hope this clarifies why we have been unable to offer discounted postage on this occasion.
Kind regards,
Charles Jacobs Customer Care Team
Very pleased all round
Very pleased with the service, product and price. I would definitely consider using Charles Jacobs again.
2025年2月2日
Charles Jacobs からの回答
Hi Mark,
Thank you for taking the time to leave feedback.
We are glad to hear that you were pleased with your order and the service you received.
We hope you shop with us again soon!
Kind regards,
Charles Jacobs Customer Care Team
Fast delivery beautiful piece of…
Fast delivery beautiful piece of furniture so happy looks amazing great price beautiful design looks very expensive thank you Charles Jacobs will definitely shop with you again
2025年2月2日
Charles Jacobs からの回答
Hi Deborah,
Thank you for for your kind words, we really appreciate them.
We are glad to hear you are happy with the price of your furniture and that it looks amazing!
We look forward to your ordering with us again soon!
Kind regards,
Charles Jacobs Customer Care Team
Excellent Quality & Value For Money!
The build quality of these LP storage cubes is excellent and they are very easy put together (less than 10 minutes with a Phillips screwdriver). Good quality materials, very well packaged and delivered quickly - couldn't ask for more! I have already purchased 4 triple cubes and will be back for more.
2025年2月2日
Charles Jacobs からの回答
Hi James,
Thank you for taking the time to leave feedback, we really appreciate your comments.
We are glad to hear you are happy with the quality of your LP Storage Cubes and that they were easy to assemble. We are also pleased to hear your order arrived quickly and well packaged.
We look forward to your ordering with us again soon!
Kind regards,
Charles Jacobs Customer Care Team
Shocking quality product
Shocking quality product, but great service from Charles Jabob.
Nest tables has poor quality to gloss finish, but worse still was the side legs were 4mm shorter than the table top. I couldn’t be bothered to try to arrange a collection after unboxing it and building them, so I I just threw them away and lost my money.
Wouldn’t purchase from them again!
2025年2月2日
Charles Jacobs からの回答
Hi Gary,
We are very sorry to hear that you have experienced problems with our product. These tables usually get excellent feedback.
We do not appear to have had any direct contact from you prior to this review- please could you confirm if you have tried contacting us to resolve this? It appears that the condition in which you have received your item falls far below the standards we set at Charles Jacobs and we would like the opportunity to resolve this for you. We hope that it is not too late and that the tables have not already been disposed of.
Please do get in contact with our customer care team with images and more details so that we can get this resolved for you as soon as possible. Our contact details are contact@charlesjacobs.co.uk or alternatively you can contact us on 01362697700. Our lines are open Monday-Friday, 8:30am - 5:00pm.
Thank you,
Customer Care Team
Charles Jacobs からの回答
Hi Sue,
Thank you for taking the time to leave feedback, we really appreciate your comments.
We are glad you received quick delivery and are happy with your product.
Kind regards,
Charles Jacobs Customer Care Team
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