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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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3.5
6件のレビュー
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ネガティブなレビューの 50％に回答しています
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この企業のTrustpilot 利用方法
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Charm Living ‘took over’ management of our block in April 2026. Since then we have had ZERO impact from them. All common parts in a filthy state as they haven’t, after FOUR months, been able to arrange new cleaners or even visit the site. During this time both the designated contacts have left CL. We are communicating with ghosts! Seriously unprofessional- avoid.
So far, so bad. Wouldn’t recommend
Took over our contract in May. We have had issues with someone fly tipping on our property, council not interested so we have been reporting to Charm about getting a gate installed as soon as they took over the contract. Our property manager said they would look into it and we haven’t heard anything, keep having to chase (it’s now June). Then we find out she has left the firm and no one has communicated it to us. A week later and still don’t have an update. Still don’t know who our new property manager is.
Charmliving からの回答
Thank you for your review — we appreciate all feedback, and I'm sorry your experience since we took over in May hasn't met the standard you should expect from us. You should not have had to chase for updates, and the change in your property manager should have been communicated to you promptly.
Please email me directly at ba@charmliving.co.uk with your development details and I will personally look into the fly tipping and gate issue, and make sure your new property manager makes contact this week.
We don't always get it right, but we do take feedback like this seriously and will act on it.
Ben Aspinall
CEO, Charm Living
I was made aware of a leak on the 25th June 2026 by my rent agents who had contacted by the tenants about the issue. They had themselves contacted Perry at Charm Living who immediately contacted a contractor to attend the property. On the 26th June I received an email with a description and resolution to the issue, corroded water tank which was over flowing into the properties below. The resolution was to replace the water tank and renew pipe work that was damaged at no cost to myself or the tenant due to the buildings insurance on the block.
I want to say that the prompt action and resolution to this issue is fantastic and Perry is a credit to the company.
Charmliving からの回答
Thank you, Simon. We really appreciate you taking the time to share this. Leaks like this can cause a lot of disruption if not dealt with quickly, so we're pleased Perry was able to get a contractor out promptly and have the issue diagnosed and resolved with minimal impact to you and your tenant. We'll pass your kind words on to him – feedback like this means a great deal to the team. Thanks again, and please don't hesitate to get in touch if there's anything else we can help with. Best, Ben
Perry Williams was very helpful and responded quickly once he understood the issues. It was good to speak to someone who understood the issues I need sorting.
Charmliving からの回答
Thank you, Wendy – lovely to hear. We're glad Perry could help and get things sorted quickly for you. We'll pass your kind words on to him. Thanks again! Best, Ben
Good timely response and updates plus follow ups . Good start to management contract here ( kings hall )
Charmliving からの回答
Thank you, Simon. Timely responses, updates and follow-ups are the basics we want to get right, so it's great to hear that's landing at Kings Hall. We're committed to keeping this up throughout the contract, not just at the outset. Thanks for the positive start, and do reach out any time. Best, Ben
Just taken over the management of our building, reported an issue with the AOV and was handled swiftly, The company who attended and repaired the AOV were professional, courteous and dealt with the issue, good start for the management company.
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