Kayak was for many years -- until this month -- my go to travel search engine. But no more...never again. Just experienced the worst travel booking experience ever, in 50 years of domestic/... もっと見る
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Enzo made the experience great. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Don't forget, there is a tip option while checking out, these fine... もっと見る
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I was thoroughly impressed with the ease with which I was able to book with Chatdeals. Quite frankly, I was skeptical to start with but Raavi's prompt in the chat window made it so comfortable. She wa... もっと見る
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I don't normally write reviews. I got into Chatdeal through a search on Kayak. I got the best possible agent to help me out. Her/His name was Diamond. The person was patient, persistent, empathetic, a... もっと見る
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企業情報
当該企業による記述
Best flights for your dream destination. Book easily, Fly anywhere!
連絡先
980 6th Ave, 10018, New York, 米国
- +1 (888) 839-0189
- investigation@chatdeal.com
- chatdeal.com
3.6
まあまあ
1956件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
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very helpful
very helpful - searched numerous options
smooth
Celia was very courteous and efficient
able to juggle options with fluency
2022年11月6日
自発的なレビュー
Chatdeal からの回答
Dear John,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Celia.
Faithfully Yours,
ChatDeal Team
A ticket to Budapest
Purchasing my ticket via chatdeal.com seemed a bit difficult at first, but Augustin, K, one of the agents online made it very easy to follow. Very well trained staff. Thank you again, Arpad P.
2022年11月5日
自発的なレビュー
Chatdeal からの回答
Dear Arpad,
Thank you for your amazing feedback.
Our agent Augustin, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully Yours,
ChatDeal Team
Flight got cancelled and they are not solving
I have tickets to India for all my family and the airline has changed the itinerary making my flight incomplete (one segment is cancelled so I would be stuck in Munich) and its been almost 2 months and I havent received new tickets, the worst experience ever. I know for them is business but for me its my mental health, I have not being able to sleep because of this.
2022年7月27日
自発的なレビュー
Chatdeal からの回答
Dear Valued Customer,
Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation and lack of follow up.
Please, contact us at investigation@chatdeal.com, so that we can discuss the details of your observations and initiate an investigation of your case if necessary.
We are open for discussion and look forward to hearing from you soon.
Faithfully yours,
ChatDeal team.
Chatdeal successfully resolved flight problem
I had a problem with the airline canceling one leg of an international family trip, and I was very concerned that Chatdeal would not handle it well based on some of the negative reviews I had read online. I have to say I was pleasantly surprised how they handled it. It took a couple of days to get everything sorted out, and they were difficult to reach in person, but they came through with confirmed new flights that work for us without any incremental cost.
2022年10月28日
自発的なレビュー
Chatdeal からの回答
Dear Michael,
Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation.
Please, contact us at investigation@chatdeal.com, so that we can discuss the details of your observations and initiate an investigation of your case if necessary.
We are open for discussion and look forward to hearing from you soon.
Faithfully yours,
Chatdeal team.
A suprisingly productive and pleasant experienece
I don't normally write reviews. I got into Chatdeal through a search on Kayak. I got the best possible agent to help me out. Her/His name was Diamond. The person was patient, persistent, empathetic, and willing to walk through all my queries and clarifications. We worked through various combnations and possibilities over 4 hours!! This is an unusually high level fo prefessionalism and competence, and it definitely builds confidence in start-up travel comanies. Bravo Chatdeal! And bravo to Diamond
2022年10月28日
自発的なレビュー
Chatdeal からの回答
Dear Niloy Banerjee,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative Diamond. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback.
Faithfully Yours,
Chatdeal Team
Diamond was super helpful
Diamond was super helpful! Really enjoyed working with them!
2022年10月27日
自発的なレビュー
Chatdeal からの回答
Dear Audrey,
Thank you for your amazing feedback.
Our agent Diamond, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully Yours,
Chatdeal Team
Airline Ticket Issue resolved
I had a problem with my ticket within 1 hour of purchasing, I spoke with Shania from Chatdeal.com and after her hard work she was able to resolve my issue.
2022年10月28日
自発的なレビュー
Chatdeal からの回答
Dear John,
Thanks for trusting us with your trip.
We're glad you enjoyed your experience with our agent Shania.
Faithfully Yours,
Chatdeal Team
Service beyond expectation
The agent Celia was super helpful finding me tickets for my family from US to Italy during the XMAS holiday period.
2022年10月27日
自発的なレビュー
Chatdeal からの回答
Dear Seth Kutty,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Celia.
Faithfully Yours,
Chatdeal Team
Received this message today 6 days…
Received this message from CHATDEAL today 6 days before flight, "Your flight schedule has been changed
Due to a recent schedule change, your initial itinerary is not available anymore and we are offering you the next available flight. You may accept the proposed flight, choose another available option, or request a refund. Before confirming your choice, please check all the updated details carefully: travel dates, routes, and flight time."
The flight was scheduled for Nov 2nd, their suggestion was Nov 9th, the day we were to return.
Had to book direct for more than double the price. There were plenty of seats left. Chatdeal won't even refund us the money. I sure they never bought our tickets to begin with. I will be suing them, and requesting a production of all documents of flights purchased after my payment.
2022年10月26日
自発的なレビュー
Chatdeal からの回答
Dear David,
Review confirmed an involuntary schedule change occurred for this booking. Our service team offered a re-protection for the traveler's approval.
It was mentioned that in case the proposed flight is not acceptable, the traveler can request another option which fits their travel plan ─ if available in the airline's inventory , or request a refund.
Instead a charge-back dispute was initiated by the customer. Therefore, at this time, no further assistance in processing the refund has been provided because a credit card dispute was initiated.
We hope this clarifies any misunderstanding.
Faithfully yours,
Chatdeal team.
Vol reporté
Bonjour
Nous avons un vol pour New York dimanche 30 octobre par KLM (Nantes-Amsterdam,Amsterdam -New York)
Vol Nantes Amsterdam décalé (nous n’avons pas été prévenu!)et donc pas possible de prendre l’avion Amsterdam News York)!!!
Pouvons-nous avoir une solution ?
Impossible de joindre le service client depuis une semaine
2022年10月26日
自発的なレビュー
Chatdeal からの回答
Dear Rose Marie Cave,
Thank you very much for your feedback, it is really important for us. We are sorry to hear that you have experienced such difficulties with your reservation and lack of follow up.
Please, contact us at investigation@chatdeal.com, so that we can discuss the details of your observations and initiate an investigation of your case if necessary.
We are open for discussion and look forward to hearing from you soon.
Faithfully yours,
Chatdeal team.
Aurora made our booking experience simple
Aurora made our booking experience fantastic. We were able to secure an amazing price! Will definitely use Chatdeal again.
2022年10月25日
自発的なレビュー
Chatdeal からの回答
Dear Mike,
Thank you for your amazing feedback.
Our agent Aurora, is always super helpful and clear.
We are so glad you like his work! We’ll pass along the kind words.
Faithfully Yours,
Chatdeal Team
Enzo made my experience Seemless
Enzo made my Booking experience Seamless!
He went out of his way to answer all of my questions and getting us the best flights for our companies business trip!
will be using Chatdeal again and I hope its always with Enzo!
2022年10月23日
自発的なレビュー
Chatdeal からの回答
Dear Sean Worthington,
Thanks for trusting us with your trip.
We're glad you enjoyed your experience with our agent Enzo.
Faithfully Yours,
Chatdeal Team
I wanted to get my seats assigned on a…
I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. Crystal was very helpful and was able to assigned seats. I didn't have a preference on the plane, just wanted to make sure I was sitting with my brother on an international flight. Thanks Crystal!
2022年10月24日
自発的なレビュー
Chatdeal からの回答
Dear Amy,
We’ll make sure to pass along these kind words to Crystal.
Our agent will be delighted to read this amazing feedback.
Sincerely Yours,
Chatdeal Team
Go Lena!
Lena got me all the information I was looking for regarding my seat assignments.
2022年10月24日
自発的なレビュー
Chatdeal からの回答
Dear JM,
Thanks for trusting us with your trip.
We're glad you enjoyed your experience with our agent Lena.
Faithfully Yours,
Chatdeal Team
Cheryl was a great help
Cheryl was a great help. I cancelled a order by accident and she was able to recover it. Thank you so much for your help.
2022年10月24日
自発的なレビュー
Chatdeal からの回答
Dear Jeff,
Thank you so much for the five rating review.
Cheryl is very thorough and meticulous. We’re glad you enjoyed his assistance.
We hope to serve you again.
Faithfully Yours,
Chatdeal Team
Excellent response
Excellent response. It was pretty fast. I really appreciate that gentlemen.
2022年10月24日
自発的なレビュー
Chatdeal からの回答
Dear Chander,
Thank you for your feedback! We are really happy that you found our website user-friendly and our agents professional and helpful.
Faithfully Yours,
Chatdeal Team
Edgar was great
2022年10月24日
自発的なレビュー
Chatdeal からの回答
Dear Luan,
Thank you so much for the five rating review.
Edgar is very thorough and meticulous. We’re glad you enjoyed his assistance.
We hope to serve you again.
Faithfully Yours,
Chatdeal Team
Helpful Kyra
Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. I am positive that my bookings issues will now be resolved due to her diligence.
2022年10月24日
自発的なレビュー
Chatdeal からの回答
Dear Mrs Finch,
Thank you for your nice words!
The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Hope you enjoyed booking with Kyra.
Faithfully Yours,
Chatdeal Team
Cheryl did an awesome job for me.
Cheryl did an awesome job for me.
She was fast, understood what I needed, kept checking in with me to make sure I understood what was happening and was friendly and helpful throughout our chat.
2022年10月24日
自発的なレビュー
Chatdeal からの回答
Dear Elaina,
We were thrilled to read your 5-star review of our service. We are glad you felt such a positive experience with our representative Cheryl. We’ll pass along the kind words.
We look forward to seeing you again soon and thank you for your feedback.
Faithfully Yours,
Chatdeal Team
Chatdeal からの回答
Dear Shai Almagor,
Thank you for your amazing feedback.
Our agents are always super helpful and clear.
We are so glad you like their work! We’ll pass along the kind words.
Faithfully Yours,
Chatdeal Team
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