Cheap Umrah Deals レビュー 

Extremely disappointing experience – think carefully before booking

My experience with this travel agency was extremely frustrating and disappointing.

My return flight was cancelled, and instead of being offered alternative flights, I was asked to pay additional fees. I ultimately had to arrange and pay for replacement flights myself.

My return flight had cost £2,700, and British Airways subsequently refunded the agency approximately £2,000 for the cancelled flight. Despite receiving this refund, the agency refused to return the money to me.

To be absolutely clear, I was only asking for the refund relating to my cancelled flight, not the full £2,700 I had originally paid for my return flight.

What followed was over six months of chasing my own money through countless emails, telephone calls and formal pre-action court letters before I finally managed to recover it.

Even then, the agency split the refund into two payments over a period of four weeks.

Why should a customer have to go through six months of stress, repeated demands and the prospect of court proceedings to recover money relating to a cancelled flight?

People work hard, save their money and make sacrifices to perform Umrah. They place their trust in travel agencies to treat them fairly and handle their bookings honestly. Taking advantage of customers in these circumstances is particularly disappointing when they are simply trying to undertake a religious pilgrimage.

Although I eventually recovered my money, that does not excuse the way this matter was handled. The time, stress and effort required to get a refund that I had been pursuing for months were completely unacceptable in my experience.

I hope the agency reflects on how it treats its customers and remembers that honesty, fairness and accountability matter. In Islam, we are reminded that every person will ultimately be accountable to Allah for their actions and for how they treat others.

I would strongly advise anyone considering booking with this agency to do their research carefully and keep all correspondence and payment records. This review reflects my personal experience and the difficulties I faced in recovering my money.

Hotels were great, staff were great, so were all the services provided. Everything was as described. 100% recommmend booking through iqra. She was very kind and very helpful

This mr mohamed m i have taken my holiday in tunisia and previously my umra with my family with aerolinks travel ltd
The agency is very good efficient and competetive especially her agent Areeba she was very good help
I will give her 5 stars for her effort
I have recommended herto my friends
I will be using her inchaallah next year

Thanks for the 5 star service provided by especially Iqra

Great service .iqra was my agent she was ahead of time always .highly recomended .

Received an outstanding service from start to finish jazak Allah kher especially IQRA who kept in touch at all the time.

We had the best experience and an amazing umrah trip. We choose 5 days Makkah and 2 days Madinah at an amazing price. We had both Adeem & Areeba who were so helpful, friendly and always easily available to get in contact with. We opted for transport and the drivers were great and vans were vip standards. We had no issues in our trip and I would definitely recommend this company. I will be using them again in the future. Especially brother Adeem and Sister Areeba who made everything so easy for us. Thank you so much.

SCAMMERS!

Our entire family went through this company to book a large group family trip for Umrah in January 2026. We paid a substantial deposit and trusted them to arrange our package as agreed.

Unfortunately, they provided us with the wrong package and then demanded additional money from us. When we explained that we could not afford to pay more, especially after already paying a large deposit, we were told that they could no longer honour our trip and that our full deposit would be refunded.

It has now been 9 months, and we are still waiting for our money. Despite numerous attempts to contact them, we have been repeatedly ignored and given the runaround.

The way this situation was handled left our entire family extremely stressed and distressed, particularly with our Umrah approaching and having to worry about both our money and our travel arrangements.

We never expected to be treated this way, especially by a company advertising and arranging trips to the Holy Land. This experience has been incredibly disappointing and has caused our family unnecessary stress and financial difficulty.

We strongly advise others to be extremely careful and do their own checks before booking or handing over any money.

We booked our Umrah package for more than 9 people from them. They booked a ticket for our family in which we couldn't fly on and were stopped by the airport authority. We tried contacting our travel agent from Cheap Umrah Deals and he was not responsive. Finally we missed our flight and were able to get in contact with them. Our travel Agent from Cheat Umrah deals told us to buy our own ticket to go perform Umrah separately and they promised that we will receive a refund for our original booked tickets they charged us for. It's been almost two months and they haven't refuned our money. Whenever we try contacting them they are not able to connect us to our travel agent and they keep avoiding our refund. I believe that the people at Cheap Umrah deals are just money grabbers and they leave their customers in misery. I would not recommend any one to get their Umrah pacakges from them.

I would like to give a special mention to Mahek for the exceptional service she provided in helping us organise our Umrah trip. From the very beginning, Mahek went above and beyond to make the entire process as smooth and stress-free as possible for us. What stood out most was how approachable, friendly and incredibly responsive she was. No matter what question, concern or last-minute issue came up, she was always only a text or phone call away and would respond almost instantly with a solution. Organising an Umrah trip can naturally feel overwhelming, especially when travelling as a family, but having Mahek supporting us made a huge difference. Her communication was excellent throughout, she was patient with our questions, and we always felt reassured knowing that if something went wrong or we were unsure about anything, we had someone reliable to turn to. There were genuinely moments where, without her help and guidance, we would have struggled. She didn't simply arrange our trip and leave us to it; she made us feel looked after throughout the entire experience. That level of care, responsibility and dedication is rare and deserves to be recognised. is an excellent representation of what great customer service should look like, and I sincerely hope her management recognises the value she brings to both the company and its customers. Employees who consistently go above and beyond like this deserve recognition and reward. Thank you again, Mahek, for playing such an important part in making our Umrah journey a memorable and stress-free experience for our family. We genuinely appreciate everything you did for us and would happily recommend your service to others.

Iqra was very helpful and professional. It was stress free and gave me a lot of confidence from her. Keep up the good work.

A special mention to Iqra for the amazing service provided with multiple options/ dates/ packages and flexibility for Umrah via Dubai with amazing hotels/ transfers the lot!
Responsive and always available whenever needed. Regularly updated by Iqra throughout the booking process so big thank you once again. Hope to travel with you again soon.
Kind Regards
Abdul Wahid

I had a very positive experience with this travel agency. I contacted them after seeing their Umrah package advertised and wanted to confirm the details and price before making any plans.

I spoke with Sister Iqra, who was extremely helpful, polite and patient. As this will be my first Umrah, I had lots of questions and wasn’t sure about many things, but she took the time to explain everything clearly and answer all my questions.

I really appreciate her kindness and professionalism. I am very pleased with the information and service I received, and Insha’Allah I am planning to travel with them for my Umrah. Highly recommended! ❤️

I saw the umrah advertisement on their apps with the price beside it
I decided to connect them to make sure what I was seeing was correct some wab sites print one thing on their site but when you call them you get a different story
I spoke with a sister Iqra who was very polite been my first time I wasn't sure of a lot of things she showed patient in answering my questions yes I was please I spoke to her

Areeba was a brilliant supporter. Reorganised the whole trip for my family.
She is brilliant at her job definitely recommend her

We are travelling for umrah July 2027 and Pakistan,
Pleased to interact with Iqra who organize for us a life life changing experience.
She very good and dealt very well. We had very good experience with Iqra.
First time used cheap umrah travel and we are happy. Umrah package is great.
Iqra helped throughout and we are satisfied and looking forward for a great journey.

Thank you very Much Iqra for all the help and support throughout and in advance thank you for up coming settlements .

Many thanks.

Iqra book my Umrah package. She is very patient and her customer service is excellent 👌🏾. In Sha Allah I will love to book with her again and again. Also I will introduce friends and family.

Salam, I went umrah on last Ramadhan, Alhamdulillah my journey go through very smoothly. Thank you very much to Cheap Umrah Deal teams, specially Aliza who already booked accommodation and transport in Makkah, and also Haseeb to help got the visa. Jazzakumullah khairan to All.