Checkmycar レビュー 1,782

Checkmycar からの回答

4日前

Hello Kariang,

We are sorry to read your feedback and understand your frustration.

Please note that all information regarding the service, pricing and subscription terms is clearly displayed during the checkout process before payment confirmation. We regret if this was not sufficiently clear in your case.

We invite you to contact our customer service so we can review your file, clarify your situation and assist you accordingly.

Bien cordialement,
L’équipe checkmycar.io
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

Checkmycar からの回答

7日前

Hello Mark,

We’re very sorry to read your message and understand how concerning this situation must feel, especially when you’re unable to find the expected information in your account.

Please rest assured that no charge is ever made without prior user action. The initial access to our service includes a trial period, activated when a first request is made, and followed by an automatic subscription unless it is cancelled during this time. This information is normally displayed during the process and confirmed by email.

That said, your difficulty accessing account details is absolutely not the experience we want to provide, and we sincerely apologise for the frustration caused. It’s possible that the account was created with a different email address or that there was an issue accessing the dashboard, and we would really like to investigate this for you as a priority.

Before taking further steps with your bank, we strongly encourage you to contact us directly so we can quickly review your case and provide a clear and fair resolution. Our support team is here to help and will do everything possible to sort this out for you.

You can reach us here:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We truly hope to resolve this situation promptly and restore your confidence in our service.

Kind regards,
The CheckMyCar Team

Checkmycar からの回答

7日前

Hello Alan,

Thank you for your feedback. We’re sorry to hear about your experience and fully understand your concern regarding this charge.

When the initial payment of £5.95 is made, it corresponds to access to our service and the activation of a trial period, clearly indicated during the checkout process. At the end of this trial, the subscription automatically continues at the standard monthly rate unless it has been cancelled beforehand.

That said, we completely understand that this may not have been clear to you, and we sincerely apologise for any confusion caused. This is absolutely not our intention, and we always aim to be as transparent as possible.

We would really like to look into your case in detail and help you find a fair solution. Our support team is available and responsive, and can assist you quickly with clarification, cancellation, or any appropriate resolution.

Please feel free to contact us directly:
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We genuinely hope to resolve this situation for you and regain your trust.

Kind regards,
The CheckMyCar Team

Checkmycar からの回答

2026年4月8日

Hello Jacqui,

Thank you for taking the time to share your experience. We are very sorry to hear about the difficulties you’ve faced and completely understand your frustration regarding these attempted charges.

We want to clarify that our service allows users to purchase a single car check for a one-time fee. Any ongoing subscription is optional and only activated if explicitly confirmed during the process. It seems there has been a misunderstanding, and we sincerely apologise for the confusion and any stress this has caused.

Our support team is ready to review your account immediately and ensure that no further charges are attempted. Please contact us directly so we can resolve this issue as a priority:

📧 contact@checkmycar.io

📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)

We are confident that once this is clarified and resolved, your experience can be turned around. Your satisfaction is our priority, and we would greatly appreciate it if you considered updating your review after we have assisted you.

Kind regards,
The CheckMyCar Team

Checkmycar からの回答

2026年4月8日

Hello Mr. Agnew,

Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration regarding the unexpected charges.

We want to clarify that our service allows users to purchase a one-time car check for a fixed fee. The monthly subscription is optional and only activated if explicitly confirmed during the sign-up process. We sincerely regret that this may not have been clear and apologise for any confusion.

Our support team is ready to review your account and resolve this issue as quickly as possible. Please contact us directly so we can ensure your concerns are addressed:

📧 contact@checkmycar.io

📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)

We are confident that once your situation is clarified and resolved, your experience can be turned around. Your satisfaction is very important to us, and we would greatly appreciate it if you reconsidered your review after resolution.

Kind regards,
The CheckMyCar Team

Checkmycar からの回答

2026年4月8日

Hello Charles,

Thank you for sharing your feedback. We’re very sorry to hear about this experience and completely understand your concern regarding unexpected charges.

Our service allows users to purchase a one-time car check for £5. Any ongoing subscription is optional and only activated if the user explicitly opts in during the process. It seems there may have been a misunderstanding or a technical issue, and we sincerely apologise for any inconvenience caused.

We would like to help you resolve this immediately. Please contact our support team so we can review your account and ensure no further charges occur:

📧 contact@checkmycar.io

📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)

We are confident that once this is clarified, your experience can be resolved positively. Your satisfaction is our priority, and we would greatly appreciate it if you reconsidered your review once the issue is resolved.

Kind regards,
The CheckMyCar Team

Checkmycar からの回答

2026年4月2日

Hello Shakeb,

Thank you for your feedback. We sincerely regret any frustration caused by the transition from your initial report to the monthly subscription. We understand your surprise and want to rectify this situation immediately to show our total good faith and commitment to our users.

Clarification on our Service Model
CheckMyCar provides comprehensive vehicle history reports and ongoing monitoring tools. To allow users to benefit from our full suite of premium features (such as real-time alerts, market value tracking, and detailed history updates), we offer an initial trial period for £6.

As stated on our payment pages and in our terms and conditions, if this trial is not cancelled within the specified timeframe, it transitions into a monthly membership of £39.90. We take your comments regarding transparency very seriously and are constantly working to make these terms even more prominent to avoid any misunderstanding.

Immediate Actions for Your Satisfaction:

Full Refund: To ensure you are satisfied with our overall response, we have today processed a full refund of the £39.90 charge to your original payment method. The funds will appear in your account within a few business days, depending on your bank's processing times.

Permanent Cancellation: Your subscription has been manually terminated by our support team. We formally guarantee that no further charges will be made by our platform.

Improving Communication: Your feedback has been shared with our management team to help us improve how we communicate our subscription model to new users.

We hope this swift and total resolution proves that we are a professional and trustworthy service. If this outcome meets your expectations, we would be grateful if you would reconsider your rating to reflect the responsiveness of our customer support.

Our team remains at your full disposal for any further assistance:

📧 Support Email: contact@checkmycar.io

📞 Direct Line: +44 20 4579 8987 (Monday to Saturday, from 8 a.m. to 8 p.m.)

Sincerely,

Customer Relations Management
CheckMyCar

Checkmycar からの回答

2026年4月1日

Hello Seun,

We’re very sorry to hear about this experience and completely understand your concern.

We want to clarify that our service includes a trial period which allows users to check car history reports before any commitment. As explained during the process and in our terms and conditions, this trial automatically converts into a subscription if it is not cancelled in time, which explains the 39.90 £ charges. We understand, however, that this may not have been clear enough.

Regarding the cancellation issue, our customer support can locate your account and subscription to ensure it is properly cancelled and to assist with a refund if applicable.

Please contact us directly so we can resolve your situation promptly:

📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We are committed to clarifying the situation and restoring your trust once resolved.

Best regards,
The checkmycar.io Team

Checkmycar からの回答

2026年3月30日

Dear Mano Naujasamazon,

Thank you for your feedback. We are sorry to hear about your experience and understand your reaction regarding the charge.

We would like to clarify that our service includes a trial period, which allows you to carry out checks at a reduced price before any monthly subscription is activated. After this trial, the subscription is automatically applied unless it is cancelled within the trial timeframe. This information is displayed during the checkout process and in our terms and conditions.

We sincerely regret if this was not clear at the time of your purchase and if it led to any confusion.

Please rest assured that we are here to help. Our support team can:

Verify your account and subscription status
Confirm that your subscription has been cancelled
Review your situation and assist you regarding a possible refund

We kindly invite you to contact us directly so we can resolve this quickly:

📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

Your satisfaction is important to us, and once your case has been reviewed and resolved, we would appreciate if you would consider updating your review.

Kind regards,
Customer Support Team CheckMyCar

Checkmycar からの回答

2026年3月28日

Hello Mr Charman,

We are very sorry to hear about your concerns and take your feedback seriously.

For clarity, our service includes a trial period designed to allow customers to explore the platform before any subscription begins. All details regarding the trial and any subsequent subscription, including pricing, are clearly indicated during the sign-up process and in our terms and conditions.

We understand that situations like this can be alarming, and we want to assure you that we are committed to transparency and customer satisfaction. If there was any confusion or technical issue, our support team is ready to review your account and provide a prompt resolution.

Please contact us directly so we can clarify and resolve this matter:

📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

Our goal is to ensure every customer feels supported and confident in using our service. We hope to address your concerns and restore your trust.

Kind regards,
The checkmycar.io Team

Checkmycar からの回答

2026年3月28日

Hello Mike,

We are very sorry to hear about your experience and understand your concern.

For clarity, our service includes a trial period that allows customers to access the platform before any subscription begins. All details regarding the trial and any subsequent subscription are clearly indicated during sign-up and in our terms and conditions.

It sounds like there may have been a technical issue preventing you from cancelling. Please rest assured that our support team is ready to assist immediately to resolve this matter, whether that’s restoring access, cancelling the subscription, or clarifying any charges.

We encourage you to contact us directly so we can review your account and provide a solution promptly:

📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

Our goal is to ensure every customer feels supported and satisfied. We hope to resolve this matter quickly and restore your confidence in our service.

Kind regards,
The checkmycar.io Team

Checkmycar からの回答

2026年3月28日

Hello Ottavio,

We’re sorry to hear about your concerns and understand how unexpected charges can be frustrating.

For clarity, our service includes a trial period designed to allow customers to test the platform before any subscription begins. All details regarding the trial and any subsequent subscription are clearly indicated during sign-up and in our terms and conditions.

We regret if you experienced difficulty reaching our team. Our support staff are available to assist all customers promptly and ensure any questions are resolved. Please contact us directly so we can review your account and clarify the situation:

📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io

We value your feedback and hope to resolve this matter, ensuring your experience is clear and positive.

Kind regards,
The checkmycar.io Team

Checkmycar からの回答

2026年3月23日

Hello,

We are very sorry to hear about your experience and understand your frustration. Please note that our service includes a trial period allowing users to test the platform before committing to a subscription. All subscription details are provided in the terms and conditions, which are accessible during the registration process.

If you feel that the subscription was activated unintentionally or wish to clarify your account, our team is available to review your dossier and assist you promptly.

You can contact us directly:

📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)

We are committed to resolving this matter and hope that once your issue is addressed, you may reconsider your feedback based on the solution provided.

Checkmycar からの回答

2026年3月18日

Hi Dávid,

We are sincerely sorry for the frustration and for the feeling that our service was misleading. We want to be absolutely clear: transparency and customer trust are our top priorities, and we never want a customer to feel they have fallen into a "trap."

The initial charge of £5.95 (or £5 during specific promotions) covers your vehicle history report and includes a 72-hour trial period to our full suite of premium automotive tools, such as ongoing monitoring and valuation updates. This transitions into a monthly membership if not cancelled during the trial. We strive to make these terms visible during checkout, but we understand if this was not your intention for a one-time check.

There is no need for further stress or the need to report this: we are fully prepared to resolve this for you manually and immediately. If you contact our support team today, we commit to the following:

Full Refund of the £39.99 charge: Since you did not intend to sign up for an ongoing service, we are more than happy to refund this amount to your account as a gesture of good faith.

Immediate & Permanent Cancellation: We will manually verify that your membership is closed so no further charges can ever occur.

Direct Confirmation: We will provide you with a transaction ID for the refund for your records and peace of mind.

Please reach out to us directly so we can identify your account and process the refund on the spot:

📧 By email: contact@checkmycar.io (Please mark as "URGENT - Dávid Viola")

📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)

We hope that our accountability and our immediate willingness to return your funds will encourage you to reconsider your rating once we have settled this together.

Best regards,

The Customer Service Team checkmycar.io

Checkmycar からの回答

2026年3月18日

Hi Jay,

We are sincerely sorry for the frustration and the "insane" surprise this situation caused you. We want to be absolutely clear: checkmycar.io is a legitimate service dedicated to transparency, and we never want a customer to feel that a charge is being made without reasoning.

The initial charge of £5.95 covers your vehicle history report and includes a 72-hour trial period to our premium automotive tools (including ongoing monitoring and valuation updates). This transitions into a monthly membership if not cancelled during the trial. We strive to make these terms visible during checkout, but we understand if this was not your intention for a one-time HPI check.

There is no need for a bank dispute or further worry: we are fully prepared to resolve this for you manually and immediately. Since your bank has already stepped in to stop the payment, we would like to ensure your account is correctly closed in our system to avoid any future confusion. If you contact our support team today, we commit to the following:

Immediate & Permanent Cancellation: We will manually verify that your membership is closed so no further charges can ever occur, regardless of your bank's settings.

Account Status Confirmation: We will provide you with written confirmation of the cancellation for your records and your peace of mind.

Good Faith Resolution: If the payment was stopped, our goal is simply to ensure your file is in order and that you are satisfied with the initial service you received.

Please reach out to us directly so we can settle this for you manually today:

📧 By email: contact@checkmycar.io (Please mark as "URGENT - Jay D")

📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)

We hope that our transparency and our immediate willingness to cooperate will encourage you to reconsider your rating once we have settled this matter together.

Best regards,

The Customer Service Team checkmycar.io

Checkmycar からの回答

2026年3月18日

Hi James,

We are sincerely sorry for the frustration and the significant concern this discovery has caused you. We want to be absolutely clear: transparency and customer trust are our top priorities, and it is never our intention for a customer to maintain a membership for months without being aware of it.

The charge of £39.90 follows an initial trial period that provides ongoing access to our premium vehicle monitoring and valuation tools. While we strive to make these terms visible during checkout, we realize that if you only intended to use the service once, this ongoing membership was not your expectation.

There is no need for further stress regarding these past charges: we are committed to resolving this for you manually and fairly. If you contact our support team today, we commit to the following:

Account Audit & Refund: We will conduct a full review of your 10-month history. Since you have not used the service during this time, we are prepared to offer a significant refund of these charges as a gesture of deep good faith.

Immediate & Permanent Cancellation: We will manually verify that your membership is closed immediately so no further charges can ever occur.

Direct Managerial Oversight: Your case will be handled by a senior agent to ensure a swift and satisfactory resolution.

Please reach out to us directly so we can identify your account and settle this matter on the spot:

📧 By email: contact@checkmycar.io (Please mark as "URGENT - FOR ATTENTION OF MANAGER - James Hannaford")

📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)

We hope that our accountability and our willingness to correct this long-term oversight will encourage you to reconsider your rating once we have settled this together.

Best regards,

The Customer Service Team checkmycar.io

Checkmycar からの回答

2026年3月18日

Hi Katarzyna,

Thank you for sharing your experience and for highlighting the refund process. We are sincerely sorry for the initial frustration and any lack of clarity you felt regarding the subscription terms. At checkmycar.io, transparency is our priority, and we never want a customer to feel that a charge was hidden.

The charge of £39.90 follows an initial 48-hour trial period (which included your 5 car reports). This transitions into a monthly membership if not cancelled. We aim to send confirmation emails for every transaction; if you did not receive these, they may have been filtered by a spam folder, for which we apologize.

You are absolutely correct about your rights, and we are pleased to confirm that your request was handled according to our commitment to customer satisfaction:

Full Refund Processed: As you mentioned, we strictly honor the 14-day cooling-off period and the right to a full refund for those who did not intend to subscribe.

Confirmed Cancellation: We have manually verified that your membership is closed so no further charges will ever occur.

Adherence to Standards: We take pride in processing these refunds within the 7 working days mentioned, ensuring our customers are never left out of pocket.

We are glad that we were able to resolve this for you quickly. If you need any further documentation regarding your refund or have any other questions, please don't hesitate to reach out:

📧 By email: contact@checkmycar.io (Please mark as "Urgent - Katarzyna")

📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)

We hope that our efficiency in returning your funds and respecting your rights demonstrates that we are a service you can trust for your future automotive needs.

Best regards,

The Customer Service Team checkmycar.io

Checkmycar からの回答

2026年3月18日

Hi Ross,

We are sincerely sorry for the frustration and concern this situation has caused. At checkmycar.io, transparency and customer trust are our top priorities, and we never want a user to feel that our charges are hidden or that we have operated without integrity.

The initial charge of £5.95 covers your vehicle history report and includes a 72-hour trial period to our full suite of premium automotive tools (including ongoing monitoring and valuation updates). This transitions into a monthly membership if not cancelled during the trial. We strive to make these terms visible during checkout, but we understand that if you were looking for a one-time report, this ongoing service was not your intention.

There is no need for further stress or concern regarding your funds: we are fully prepared to resolve this for you manually and immediately. If you contact our support team today, we commit to the following:

Full Refund of the £39.95 charge: Since you did not intend to sign up for an ongoing service, we are more than happy to refund this amount to your account as a gesture of good faith.

Immediate & Permanent Cancellation: We will terminate the membership right away so no further charges ever occur.

Direct Confirmation: We will provide you with a transaction ID for the refund for your records and peace of mind.

Please reach out to us directly so we can verify your account and process the refund on the spot:

📧 By email: contact@checkmycar.io (Please mark as "URGENT - Ross Calvert")

📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)

We hope that our accountability and our immediate willingness to return your funds will encourage you to reconsider your rating once we have settled this together.

Best regards,

The Customer Service Team checkmycar.io

Checkmycar からの回答

2026年3月18日

Hi Nick,

We are sincerely sorry for the frustration and concern this situation has caused. At checkmycar.io, transparency and customer trust are our top priorities, and we never want a user to feel that a charge was hidden or that our business practices are anything less than honest.

The initial charge of £5.95 covers your vehicle history report and includes a 72-hour trial period for our premium automotive tools. This transitions into a monthly membership if not cancelled during the trial. We strive to make these terms clear during checkout, but we understand if this was not your intention for a one-time check.

There is no need for further stress or the need to report this: we are fully prepared to resolve this for you manually and immediately. If you contact our support team today, we commit to the following:

Full Refund of the £39.90 charge: Since you did not intend to sign up for an ongoing service, we are more than happy to refund this amount to your account as a gesture of good faith.

Immediate & Permanent Cancellation: We will terminate the membership right away so no further charges ever occur.

Direct Confirmation: We will provide you with a transaction ID for the refund for your records and peace of mind.

Please reach out to us directly so we can verify your account and process the refund on the spot:

📧 By email: contact@checkmycar.io (Please mark as "URGENT - Nick Mills")

📞 By phone: +44 20 4579 8987 (Monday to Saturday, 8 a.m. – 8 p.m.)

We hope that our accountability and our immediate willingness to return your funds will encourage you to reconsider your rating once we have settled this together.

Best regards,

The Customer Service Team checkmycar.io